Analytics contact center solutions eBook 
Cisco - Contact Center
SEPTEMBER 17, 2020
Webex Contact Center now supports stereo recording for agent-customer conversations, making it possible to clearly distinguish who is speaking and apply sophisticated voice analytics for customer sentiment detection and agent coaching, to improve customer experiences. We’d love to hear what you think.
Cisco - Contact Center
AUGUST 3, 2020
Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. Webex Contact Center enabled us to provide and respond to the immediate needs of the business, while maintaining social distancing and work from home.
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Cisco - Contact Center
AUGUST 18, 2020
Our enhanced Webex Workforce Optimization (WFO) cloud suite includes quality management, workforce management and analytics that empower contact center supervisors to optimize agent performance and gain valuable data insights about their customers. To learn more about Webex Contact Center, read our ebook.
NobelBiz
FEBRUARY 22, 2023
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
NobelBiz
JULY 30, 2024
Upgrading to a system with richer features can automate many operations, improve customer satisfaction, and also bring visibility through enhanced analytics and reporting tools. Added to this are the best analytical tools that will help users optimize their operations and customer services.
NobelBiz
JANUARY 30, 2024
Ebook | Call Labeling and Blocking for Contact Centers Key Factors Leading to Call Blocking Spam Identification Algorithms: Carriers always specialized, different algorithms in order to identify and block potential spam calls, which can mistakenly flag legitimate business calls as unwanted. RELATED ARTICLE What is IVR?
Enghouse Interactive
OCTOBER 27, 2021
Specifically, the best results have been seen when using Conversational AI – which combines Natural Language Processing (NLP), Machine Learning (ML), and Text Analytics. Download our Artificial Intelligence eBook Listen. verbatims) within conversations, across all those communication channels. AI Insights Lays Out How.
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