Upstream Works

SEPTEMBER 1, 2020

This helps to accommodate different learning styles as well as the various individual goals that contact center agents might have. e-learning has doubled and is now considered the training method of choice, while video training has tripled. Learn more about Upstream Works’ omnichannel contact center solutions here.

Contact Center 148

Contact Center Benchmark contact center solutions Coaching 148

Enghouse Interactive

JUNE 24, 2021

Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX). With the realities resulting from Covid-19, video has become the most e?ective

Contact Center 71

Contact Center Customer centricity Technology Customer Experience 71

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 96

APIs Enterprise Best practices Government 96

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

TechSee

AUGUST 14, 2023

Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

Vonage

FEBRUARY 26, 2019

The answer is omni-channel contact center solution that allows businesses to route interactions through email, chat, SMS, video and social channels seamlessly. That’s easy: just use an omni-channel contact center solution that’s fully integrated with Salesforce (that would be NewVoiceMedia).

Contact Center 82

Contact Center contact center solutions Chatbots CRM 82

CSM Magazine

DECEMBER 6, 2019

Poly , formerly Plantronics and Polycom have announced the additions of the EncorePro 300 headset and MDA 500QD series audio processor to its industry-leading portfolio of devices for the modern-day contact center. Poly believes in solutions that make life easier when they work together and with our partners’ services.

contact center solutions 10

contact center solutions Contact Center contact center workforce Chatbots 10

Hodusoft

MARCH 26, 2025

If you are curious to know more about how the right contact center solutions can help e-commerce companies overcome various customer service challenges, build customer trust, and provide seamless customer experiences, read on and you will be glad to do so. What Are Some Key Challenges E-commerce Companies' Contact Centers Face?

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

Cisco - Contact Center

APRIL 27, 2020

Artificial Intelligence Use Case and Solution. Together with Marco, in the below video, we offer an example of the SALES and TECHNICAL journey to skyrocket business efficiency in a Cisco Contact Center Enterprise solution with Google Artificial Intelligence DialogFlow platform. VIDEO AGENDA. Learn More.

Contact Center 83

Contact Center contact center solutions Interactive Voice Response Call Center 83

Upstream Works

JULY 16, 2020

Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Legacy systems in contact centers might be able to provide passable or even good CX, but they aren’t able to provide great CX.

Contact Center 78

Contact Center Technology Analytics contact center solutions 78

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

NobelBiz

JULY 30, 2024

Upgrading to a system with richer features can automate many operations, improve customer satisfaction, and also bring visibility through enhanced analytics and reporting tools. NobelBiz embeds features that are critical to today’s remote workforce, including mobile integration, video conferencing, and team collaboration.

voip 98

voip Interactive Voice Response Contact Center CRM 98

NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Management Contact Center Wait times 105

Hodusoft

FEBRUARY 9, 2022

AI technology will get a solid grip making it to the list in call center technology trends , as both agent and customer experience driver, through augmented accuracy and optimizing efficiency and speed. With call centers and contact centers becoming the face of most companies, the call volumes they handle are huge.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Enghouse Interactive

SEPTEMBER 20, 2021

Contact Center Solutions. Customers: using webchat, voice, document sharing, and even video chat, on an interchangeable basis, ensures customers and agents can communication efficiently and effectively, minimizing wasted time and eliminating confusion. Single-Sourced. Always Accessible. Unified Communications.

contact center solutions 69

contact center solutions Contact Center Call flow Quality management 69

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally. Features like call recording and analytics help monitor performance and identify areas for improvement.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Managing the Performance of a Remote Team.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

NobelBiz

JANUARY 30, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

Win the Customer

FEBRUARY 17, 2018

Cloud contact center solutions are becoming the new standard for customer service. The cloud-based contact center market is growing at an explosive compound annual growth rate of 23.6 Cloud contact centers’ omnichannel capability extends customers more options for choosing their preferred communication channel.

Call Center 93

Call Center Contact Center Cloud contact voip 93

Aspect

JULY 15, 2020

We have been a pioneer in the development of cloud-based contact center solutions with our Aspect Via Platform , and Aspect Via WFM is in high demand. Version 20 of our WFM solution makes it even easier to implement a cloud-based WFM system in practically any cloud environment.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Hodusoft

JANUARY 28, 2021

Campaigns may be initiated using different types of dialers in the call center solution in order to achieve different goals. They may text, chat, use video call, express themselves on social media or choose to send a fax or voicemail. Your collections improve. Be available on any channel and at any time.

call center software 105

call center software Call Center call center solutions Interactive Voice Response 105

Talkdesk

APRIL 8, 2020

Boingo Multifamily is an internet and video service provider for more than 300,000 residents in more than 2,200 student communities and family households, worldwide. Boingo Multifamily’s customer support system includes a 24x7x365 strategy for agents standing by via phone, email, text and chat.

contact center solutions 69

contact center solutions Cloud contact Contact Center Coaching 69

Hodusoft

MARCH 18, 2025

When online retailers integrate social media with their contact center solutions , they can create personalized experiences, offer exclusive promotions, and showcase new products and offerings to customers. To Build Trust Barring a few world famous names, a majority of new and smaller e-commerce firms struggle to build trust.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Hodusoft

FEBRUARY 16, 2022

Industry leaders like Hodusoft have one of the best contact center solutions in the industry to help you seamlessly manage your hybrid team. So what features should you be looking for when choosing a contact center software for your hybrid team. Analytics and reports. What does the future hold?

Contact center software 98

Contact center software Contact Center contact center solutions Interactive Voice Response 98

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Single-Sourced. Always Available. Unified Communications. Delivered from the cloud “as a Service”…enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Because your organization needs to.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

Hodusoft

APRIL 23, 2019

It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did.

Contact center software 40

Contact center software Contact Center Call Center voip 40

Hodusoft

APRIL 22, 2021

Moreover, with the help of omnichannel contact center software patients and doctors can connect with each other on various platforms including voice, video, chat, etc. Features of Contact Center Solution for Healthcare Sector. Benefits of Contact Center Software for Healthcare Industry.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Hodusoft

APRIL 14, 2022

Nowadays, customer service is not just limited to telephonic conversation; it has extended its limit to video calling, live chat, social media commenting, online reviews, etc. Data analytics & reporting has become a mandatory feature that companies look for while selecting a customer service experience management solution.

Customer Service 59

Customer Service Contact center software contact center solutions Contact Center 59

Enghouse Interactive

JULY 29, 2021

These tools can also translate speech to text, which can be quickly searched to find a specific word or phrase in audio, digital, or video streams, enabling “problem interactions” to be easily located and evaluated. Future-Proofing with Cloud, Teams, and Video .

Scripts 97

Scripts Contact Center Benchmark CRM 97

Hodusoft

SEPTEMBER 30, 2021

Moreover, with the help of omnichannel contact center software patients and doctors can connect with each other over voice, video, chat, etc. Features of Contact Center Solution for Healthcare Sector. Benefits of Contact Center Software for Healthcare Industry. Easy Access to Reports.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Enghouse Interactive

OCTOBER 27, 2021

Whereas Surveys, NPS, and CSAT scores only give a partial picture, listening to the Voice of the Customer across voice, video, SMS, text, and social media, is imperative to developing the most complete understanding of the issues that the organization should be immediately acting on.

Upselling 85

Upselling Contact Center Analytics Surveys 85

Enghouse Interactive

MAY 25, 2020

Best Practices for Securing Video Calls. Video helps maintain relationships in ways that no other type of communication can. We’ve compiled some of the best practices for your organization to consider when using video-conferencing. Resource: Video Conference Security – Basic Checklist. Recommended Best Practices.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Upstream Works

FEBRUARY 26, 2020

Although telephony may still be the dominant channel for customer interaction, new technologies make other channels viable options, such as video, web chat, mobile messaging, and various forms of social media. Upstream Works provides enhanced omnichannel contact center solutions that make CX personal, seamless, and effortless.

Contact Center 78

Contact Center contact center solutions Chatbots Self service 78

Hodusoft

DECEMBER 25, 2019

Not only that, you connect with vendors too and can exchange documents, emails, faxes and also carry on audio-video chat. The inherent features of the contact center solution such as WebRTC based audio-video chat and conferencing are ideal for team interaction. Find out what customers think and expect.

call center software 52

call center software Enterprise Call Center Contact center software 52