Hip Hip Hooray! Calabrio Customer is a Finalist for SWPP WFM Professional of the Year
Calabrio
APRIL 12, 2021
Aaron Jacobs is Director of Workforce Optimization & Analytics for GE Appliances, which is one of the largest appliance companies in the U.S. The contact center workforce only had to grow 20-25% — to 800+ total — in order to cover an unexpected 50% increase in calls during COVID-19.
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