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Guest Post: Five Actionable Ideas to Transform Your Customer Service in 2021

ShepHyken

One idea is to integrate your live chat software with your CRM so that you can save chat transcripts that can be referred to during future conversations. In 2021, you can gain an edge over the competition by introducing predictive analytics to analyze the user experience and close the customer feedback loop. .

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Pipedrive CRM – Top 7 Pipedrive Integrations Your Business Needs

aircall

Pipedrive was created to add an extra level of intuition and usage to the typical CRM system. Unlike most CRM systems, Pipedrive was developed by the salespeople who use it most. This CRM takes your sales process and breaks it into customizable steps within its system. How Does It Work? Pipedrive Integrations.

CRM 118
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Improving First Contact Resolution – An Analytical Model

Taylor Reach Group

A much smaller sample with lower degree of confidence would still be good enough to provide reasonable measurement (of course the sample size relates to the size of the centre and the overall number of contacts). Another method, could be using internal data from CRM system (assuming that the organization has employed such system).

Analytics 121
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Post-sale teams, stop treating your CRM like a Swiss Army knife

ChurnZero

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams.

CRM 96
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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021!

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CRM Phone Integration: Build This Friendship for Better Calls

aircall

Which means those noble customers are coming at you from the left, right, chat, email, social media, and (of course) telephone. As an icebreaker, I suggest you start by integrating your phone and CRM software. They’re also a good way to verify your analytics insights and uphold compliance standards…). more repeated information).

CRM 91
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CRM Phone Integration: Build This Friendship for Better Calls

aircall

Which means those noble customers are coming at you from the left, right, chat, email, social media, and (of course) telephone. As an icebreaker, I suggest you start by integrating your phone and CRM software. They’re also a good way to verify your analytics insights and uphold compliance standards…). more repeated information).

CRM 90