Netomi

SEPTEMBER 20, 2021

Back-end systems integrations (CRM, OMS, etc.) Analytics and real-time reporting. Reporting/Analytics. Analytics & Reporting. Integrates out of the box with over 70 other apps (CRM, ticketing, databases, livechat, and more). Chatbot activity analytics. Reports and analytics. Multi-lingual.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Nicereply

SEPTEMBER 28, 2021

Because Service Hub is built on HubSpot’s free CRM, every interaction your customers have with your business is stored in one place. Lastly, besides offering a great survey tool, Nicereply has an extensive collection of ebooks, podcasts, and other documents for customer support folks looking to expand their knowledge. HelpCrunch.

Customer Service 98

Customer Service call center software Surveys Analytics 98

JivoChat

MAY 18, 2022

A landing page is a standalone web page that is developed specifically for a campaign, such as to launch a product, invite people to sign up for your newsletter or download an ebook. Built-in Analytics. Use the built-in analytics to monitor the traffic and analyze the landing page results. Analytics tools. Easy-to-use.

Analytics 75

Analytics CRM Marketing Personalization 75

Noble Systems

JULY 1, 2019

A reward for finishing a course on compliance or closing a sale should be bigger than one for completing HR forms or adding 10 new contacts into a CRM system. Learn more about these best practices and how to keep gamification fresh in your business in the Guide to Gamification Greatness ebook. Constantly Change the Experience.

Gamification 71

Gamification Best practices Contact Center Employee engagement 71

aircall

NOVEMBER 21, 2022

Perhaps the most important point to consider here is whether your phone system will integrate with your CRM. Our native integrations with popular CRMs such as HubSpot, Salesforce, and Zendesk reduce the need to log calls and manually create support tickets. But Aircall integrations are about more than just your CRM.

CRM 62

CRM Wait times Consulting Consulting 62

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Dive Deeper into Customer Intelligence with Analytics. Analytics can capture and disperse these customer insights in real-time while agents are on a call. Learn more.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JUNE 2, 2020

Integration with Existing Systems – Providing a 360° view of your customers requires that your contact center solution integrate with other enterprise systems like CRM, BPM and ERP so that all teams have access to critical customer data. Read our ebook: Buyer’s Guide To Contact Center Technology. Each has its advantages.

Call Center 80

Call Center Management Contact Center First call resolution 80

Mindtouch

AUGUST 21, 2019

This could be within their customer relationship management (CRM) suite , an internal-only knowledge base, or some combination thereof. Some knowledge bases are included as add-ons to CRM suites, such as Salesforce, offering options for both internal-facing and public-facing content. Download the free ebook.

Management 88

Management Self service Chief Customer Officer Chatbots 88

inmoment

MARCH 17, 2020

Modern listening: Customer feedback collected through multimedia channels and sources that are often optimized and personalized but can also be aggregated like social, employee, operational, financial, and CRM data. . Traditional methods of feedback, despite their limitations, aren’t without merit.

Feedback 52

Feedback Surveys CRM Analytics 52

Noble Systems

FEBRUARY 20, 2019

Download our ebook to learn what resources and technologies should be on the table for your omnichannel CX program. It focuses on the integration of automation, analytics, real-time analysis, workflow and reporting across all departments, systems and customer touchpoints. Transformative.

Contact Center 75

Contact Center Journey mapping Self service Cloud contact 75

Comm100

FEBRUARY 7, 2018

Additional Considerations for CRM Solutions. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Can the live chat provider use CRM integrations to recognize visitors who are already in your CRM system?

Multichannel 53

Multichannel CRM Marketing Accountability 53

Nicereply

APRIL 30, 2020

This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. It’s time to invest in analytical tools that can keep you abreast of all you need to know about customer interactions. ” Leverage CRM platforms. ” “Happy to help you.”

Sales 69

Sales Customer Service Upselling CRM 69

NobelBiz

AUGUST 13, 2024

billion by 2032, driven by low maintenance and setup costs, as well as the demand for integrated communication solutions like video conferencing and analytics. Related Resource Ebook | 16 Must Have Productivity Tools for your Contact Center 6. Projected Market Value : The VoIP market is expected to reach approximately $108.5

voip 52

voip Call Center Interactive Voice Response Customer Service 52

inmoment

APRIL 21, 2020

CRM or call center data can add context to customer feedback. . Organizations can use the resulting insights to fuel more intelligent predictive analytics that show how to capitalize on successes and avoid losses. Ultimately, investing in CX intelligence yields better performance and gives organizations an edge over the competition.

Feedback 52

Feedback Surveys CRM Analytics 52

NobelBiz

JULY 23, 2024

Related Resource Ebook | 16 Must Have Productivity Tools for your Contact Center 6. CRM System Integrations: Integration with CRM systems allows agents to access customer information quickly, facilitating personalized and efficient service. Enhanced Reporting: Access detailed reports to track KPIs and measure success.

call center software 52

call center software Call Center Interactive Voice Response Coaching 52

CSM Magazine

MARCH 15, 2023

Balancing contact centre data needs with broader corporate information plans Sabio already works closely with our clients to ensure they have the right integration between their contact centre operations, AI technologies and CRM systems. Find out more by downloading our new Data eBook, How Data Powers Excellent CX Delivery For Advisors.

CRM 52

CRM Chatbots Self service Technology 52

Noble Systems

MARCH 19, 2021

Real-time Insights and Analytics. Data and speech analytics tools can provide even more insight into their contact centers for small businesses that organizations can turn into actionable intelligence. Features include a range of tools we’ve talked about already, such as call recording, speech analytics, and performance management.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Dive Deeper into Customer Intelligence with Analytics. Analytics can capture and disperse these customer insights in real-time while agents are on a call. Learn more.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

CSM Magazine

MARCH 18, 2021

Now is the perfect time to combine the cloud with advanced, omnichannel Voice of the Customer (VoC) analytics. For more guidance, ideas and information about planning your shift to the cloud, download our “ Making the Move to the Cloud” Ebook. About the Author. Magnus Geverts is VP, Product Marketing and Management at Calabrio.

Analytics 52

Analytics Self service CRM Technology 52

SharpenCX

MARCH 30, 2021

Data and analytics power your contact center. When your CRM, ticketing system, and call center platform all have different customer information, it’s hard to get an accurate picture of what’s happening with your customers. Omnichannel strategy. The first step in using your data is finding it. Seem obvious?

Call Center 67

Call Center Technology Customer Experience Contact Center 67

ProProfs Blog

JUNE 25, 2021

It could be an ebook or a free gift voucher. Populate CRM Data. When you integrate CRM (customer relationship management) software into your surveys, you can easily create a good customer experience for your existing customers. A powerful survey tool like ProProfs Survey Maker , comes with advanced analytics for popup surveys.

Surveys 78

Surveys Feedback Chatbots Customer Support 78

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Free Trial: Available for 14 days Pricing: $19 – $99 per agent/ month.

Self service 52

Self service Enterprise Analytics APIs 52

ChurnZero

OCTOBER 22, 2020

If your Sales team needed a CRM, you wouldn’t expect it to be built in-house – they’d purchase Salesforce. ChurnZero’s components range from big-data ingestion, advanced analytics, and health scoring to large-scale workflows, numerous native integrations, and fully-automated alerts and campaigns. Customer Success Around the Web.

CRM 59

CRM Customer retention Technology Best practices 59

NobelBiz

MAY 16, 2023

If you want a more in-depth, one-on-one explanation about the difference between the two and what suits best for your business, download our free exclusive ebook: On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges. How Do Hosted Contact Centers Work?

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

ChurnZero

APRIL 10, 2020

According to Fast Company , there are four basic types of workflow styles: Logical, analytical, linear, and data-oriented. Their work style is more likely to fall within the first two bullets and be described as analytical, linear, sequential, and planned. Organized, sequential, planned, and detailed-oriented.

Journey mapping 61

Journey mapping Accountability Sales Analytics 61

inmoment

JUNE 28, 2019

To be innovative, CX professionals need to tap into the full experience ecosystem, harnessing intelligence across channels, from whenever, wherever, and however your customers are talking to and about your brand, and integrate that with other sources of customer data and analytics—clickstream data, CRM data, etc.

Feedback 40

Feedback Analytics Technology CRM 40

Noble Systems

FEBRUARY 20, 2019

Download our ebook to learn what resources and technologies should be on the table for your omnichannel CX program. It focuses on the integration of automation, analytics, real-time analysis, workflow and reporting across all departments, systems and customer touchpoints. Transformative.

Contact Center 51

Contact Center Journey mapping Self service Cloud contact 51

LiveChat

FEBRUARY 22, 2016

CRM, marketing automation and analytics tools, market benchmarks and reports , customer service software. TIP: Learn how to turn your data into satisfaction from our data-driven support management ebook. It could be your CRM software, analytics platforms, NPS surveys, even simple contact forms and spreadsheets.

Marketing 44

Marketing Real estate CRM Personalization 44

JivoChat

MARCH 29, 2022

You can invite a team of experts to make the webinar, and also put an ebook and other types of content available to enhance the experience. . Create registration pages, customize forms, and integrate the platform with CRM and marketing tools. Event analytics. Product Demos. Key features: . Automate the webinar. Easy-to-use.

Education 75

Education Surveys SaaS Personalization 75

NobelBiz

MAY 16, 2023

If you want a more in-depth, one-on-one explanation about the difference between the two and what suits best for your business, download our free exclusive ebook: On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges. How Do Hosted Contact Centers Work?

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

JivoChat

MARCH 20, 2022

A product isn’t always a physical item, it could also be an ebook, and a subscription, for example. At your website, you can use web analytics tools to assess its performance by checking the conversion rate, bounce rate, average time spent per session, exit pages, most clicked areas at each page, and much more. .

Marketing 75

Marketing Sales B2C B2B 75

Playvox

JUNE 22, 2023

Investments in technology solutions, including those integrated with customer relationship management (CRM) software can help with this automation. Download our eBook Overlooked KPIs That Make a Difference in Your Contact Center and schedule a demo of Playvox’s robust workforce management solution.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

JustCall

JANUARY 14, 2025

For example, when an online visitor fills out a form or downloads an ebook, then they can be called a lead. JustCall’s call analytics dashboard can be your answer if you need data on everything from call tracking and agent availability to detailed disposition data and voicemail analytics. Its literally that simple.

CRM 52

CRM Sales Coaching Metrics 52

Cincom

APRIL 16, 2025

Proposal automation software should seamlessly integrate with CRM, ERP, and CPQ systems to automatically fill client-specific and deal-specific information. The analytics and reporting module provides actionable insights into proposal engagement, response times, and win/loss metrics to optimize performance. Download eBook Now!

Sales 40

Sales CRM Finance Analytics 40

Cincom

APRIL 21, 2025

This eBook illustrates how CPQ can entirely transform your sales process. Download eBook Now! Common Challenges in Sales Onboarding Information Overload The new hires are often bombarded with too much content in the first few weeksproduct information, CRM guides, competitive report, price lists, and more.

Sales 40

Sales CRM Morale Coaching 40

Cincom

MARCH 13, 2025

Get our free eBook for expert tips on creating a seamless and attractive quoting experience. Download eBook Now Key Benefits of Automating Your CPQ Process Implementing a CPQ automation solution transforms how businesses generate and manage quotes, making the sales process more efficient, accurate, and scalable.

Finance 40

Finance Upselling CRM Engineering 40

Cincom

MARCH 30, 2025

These tools often integrate with Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Configure, Price, Quote (CPQ) solutions to further optimize pricing strategies, approvals, and document management. Seamlessly integrate with ERP, CRM, and other enterprise systems for a unified sales experience.

CRM 40

CRM Finance Sales Enterprise 40