AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. We’ve all been there.

Analytics 103

Analytics APIs CRM Contact Center 103

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams.

CRM 96

CRM Sales Accountability Analytics 96

CSM Magazine

APRIL 24, 2025

The event management CRM feature from this platform helps businesses control event schedules alongside the management of attendees and payment activities. Event Management CRM: Keep track of all your events and attendees in one place with vcita’s event management feature.

Management 52

Management CRM Healthcare Analytics 52

TeleDirect

APRIL 23, 2025

Support During High-Volume Periods Catastrophic events, enrollment seasons, or regulatory changes can create sudden spikes in call volume. Scalable workforce for peak seasons Custom reporting and analytics TeleDirect offers all of the above with a proven track record in supporting insurance clients across the U.S.

Call Center 62

Call Center Interactive Voice Response Scripts First call resolution 62

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Pointillist

JUNE 15, 2018

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Hand-picked related content: How to reduce churn using customer journey analytics ]. 10 Steps to Improve Customer Retention with Journey Analytics.

Customer retention 110

Customer retention Analytics Airlines SaaS 110

JivoChat

MAY 17, 2023

Getting to know the best CRM tools available in the market is a great opportunity to enhance the management processes in your company. There are several CRM software solutions for different types of companies. What Is CRM Software? However, when you have the proper CRM tool, it becomes easier.

CRM 75

CRM Sales Analytics Marketing 75

ShepHyken

AUGUST 1, 2017

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems , about how AI technology will help companies serve their customers even better. Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence. About: Jeff Nicholson is a recognized customer engagement thought leader.

Education 197

Education Self service Best practices CRM 197

TeleDirect

DECEMBER 22, 2024

Customer Relationship Management (CRM) Systems : Maintain detailed customer records for personalized service. Analytics Tools : Track performance and gather insights for continuous improvement. Event Management Managing reservations and answering attendee questions becomes seamless with a dedicated inbound call center.

Call Center 62

Call Center Technical Support Healthcare Abandon rate 62

JivoChat

MAY 29, 2023

Using free CRM software may be the solution you are looking for in your business. You can centralize all customer information on a single platform, and allow employees to have access to the CRM, so you can assign tasks to them. Also, CRM software counts with data analysis to track performance on the actions and strategies you set up.

CRM 75

CRM Sales Analytics Marketing 75

CCNG

MAY 30, 2024

However, it’s helpful to capture those events and store them for future use. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

TeleDirect

DECEMBER 20, 2024

In-Person Experiences : Retail store visits or event participation. Leverage Technology Investing in the right tools can transform the customer journey: CRM Systems : Enable companies to track and analyze customer interactions, ensuring consistent communication. Digital Experiences : Navigating a website, mobile app, or chatbot.

Customer Experience 62

Customer Experience Journey mapping Call Center Chatbots 62

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ShepHyken

AUGUST 1, 2017

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems , about how AI technology will help companies serve their customers even better. Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence. About: Jeff Nicholson is a recognized customer engagement thought leader.

Education 31

Education Self service Best practices CRM 31

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Analytics 90

Analytics Journey mapping Multichannel Customer centricity 90

AWS Machine Learning

SEPTEMBER 12, 2023

The Github merge event triggers our Jenkins CI pipeline, which in turn starts a SageMaker Pipelines job with test data. This merge event now triggers a SageMaker Pipelines job using production data for training purposes. The function then relays the classification back to CRM through the API Gateway public endpoint.

Management 130

Management APIs CRM Metrics 130

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. However, simply deploying CPQ is not enough. Maximizing CPQs potential requires more than technology.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

DECEMBER 12, 2023

Vodafone Digital engineering (VDE) invited Accenture and AWS to co-host an exclusive event at their annual DigiFest, a week-long event celebrating the scale of their global VDE teams, championing reusable apps and collaborative idea generation. All 11 racers completed a full lap with their models.

Telecommunications 129

Telecommunications Engineering Chatbots CRM 129

ChurnZero

MARCH 24, 2025

Nearly 70% of CS teams at larger companies ($500 million or greater) have adopted CSPs, while teams at smaller companies tend to lean on support and CRM software. 1: You notice your CRM holding your team back. A CRM is a great tool for sales operations, but it falls short for customer success needs.

Technology 52

Technology CRM Engineering Finance 52

ProProfs Blog

APRIL 25, 2019

Google Analytics. Heap Analytics. Salesforce CRM. Google Analytics. First and foremost is the Google Analytics tool that is not an option but a crucial requirement for your eCommerce website. Moz is yet another analytics tool for advanced metrics tracking. Heap Analytics. Quick Navigation. WordPress.

Analytics 112

Analytics CRM Engineering Marketing 112

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Totango

NOVEMBER 15, 2021

By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management. Two of today’s most popular CRM apps are Salesforce and HubSpot. Support events are critical steps in the customer journey. Subscription billing is the lifeblood of SaaS revenue.

CRM 117

CRM Upselling SaaS Chatbots 117

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Analytics 52

Analytics Metrics CRM Benchmark 52

JivoChat

OCTOBER 4, 2021

8 best CRM software for small business. Do you use CRM software for small businesses? That’s where CRM (Customer Relationship Management) comes in, helping you to centralize several aspects of your business in one system, keeping control of several tasks. Attach documents and notes to each contact. Automate tasks.

CRM 52

CRM Sales B2C Marketing 52

Calabrio

APRIL 11, 2025

Structure the Agent Training Journey: Key Training Phases As we underlined at the outset of this guide, effective training cant be a single, one-off event; it needs to be an ongoing process that supports team members at every stage of their development journey.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Who should attend this virtual event and why? Case Studies.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

Cincom

JANUARY 31, 2025

2- Data Analytics and Management To truly understand customers, you need to leverage customer insights derived through proper data analytics and management. Using advanced data analytics to curate personalized recommendations and timely support. Enabling customers to switch between channels without losing context.

Management 40

Management Self service Feedback Analytics 40

VirtualPBX

JULY 24, 2024

Focus on equipment, employees, and available back up systems as you plan for your next severe weather event. The Basics Ensure you have battery backups and on-site generators to provide power in the event of an outage. Use your Contact Center analytics to monitor agent performance and engagement.

Agent burnout 105

Agent burnout Self service Contact Center CRM 105

Method:CRM

APRIL 3, 2023

Through this blog post, you’ll answer the question, “How do CRM systems improve customer experience?” You’ll also learn some tips to get the most out of your CRM and improve your small business customer experience. What is a CRM? To answer the question, “How do CRM systems improve customer experience?”, Purchase history.

CRM 52

CRM Customer Experience Self service Sales 52

Cincom

JANUARY 31, 2025

2- Data-Driven Strategies Data being a strategic asset in the digital age, successful organizations leverage big data analytics to understand customer behavior, predict market trends, and optimize operations. For instance, predictive analytics in retail can forecast demand patterns, ensuring optimal inventory levels.

CRM 40

CRM Analytics Automotive Technology 40

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

ProProfs Blog

AUGUST 6, 2021

Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Best employee engagement software has an option to analyze survey responses via advanced AI analytics. Integrate with 3rd party tools like google analytics, intercom, slack, salesforce, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Hodusoft

MARCH 29, 2022

The HoduSoft team was enlivened to participate in the event and meet customers personally gathering feedback on our UC products driving them towards further improvement. “We We are also overjoyed to witness the response of all the companies attending the event. We are elated knowing the impact of our UC products from our customers.

voip 98

voip Telecommunications Contact Center Call Center 98

ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Product Analytics Software. What is product analytics software?

CRM 87

CRM Finance Upselling Accountability 87

Calabrio

MARCH 11, 2025

Automate performance evaluation: AI-driven QA scorecards and analytics streamline the evaluation process, freeing up managers to focus on coaching and development. These closed loops help create a culture where feedback is seen as a continuous, collaborative process , not a once-a-month event.

Best practices 52

Best practices Contact Center Chatbots Call Center 52

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Scheduling control: Can you schedule delivery of your surveys at select events in your customer’s lifecycle ? Reporting: Does your NPS software include analytics and reporting tools to help you interpret your survey results?

Upselling 108

Upselling Surveys Analytics Customer retention 108

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

Education 52

Education CRM Technology Analytics 52