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25 Call Center Technology Trends to Watch in 2021

Callminer

Analytics are more important than ever. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.” For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on.

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HIPAA-Compliant VoIP Phone Software: Everything You Should Know

JustCall

A HIPAA-compliant VoIP phone system ensures the privacy and confidentiality of patients' information. But what is HIPAA and why do you need a HIPAA-compliant VoIP phone system ? In this blog, you will learn everything about HIPAA as well as the importance and benefits of a HIPAA-compliant VoIP phone system.

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VoIP Integration With CRM: Everything You Need to Know

JustCall

What happens when you combine the power of VoIP with the flexibility of automated integrations? VoIP integration with CRM is meant to suit the needs of both modern customers as well as the workplace of today. If you want to build versatile and customized workflows, you need to tap into VoIP integration for your business.

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Is VoIP a Reliable Service for Your Business?

aircall

Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation to switch. The truth is, VoIP phone systems provide reliable and high-quality professional calls. VoIP vs Landline Reliability.

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10 Signs It’s Time To Upgrade Your Business Phone System & How NobelBiz Can Help

NobelBiz

This cost can be significantly reduced by upgrading to a state-of-the-art VoIP solution from NobelBiz. Since VoIP uses the power of the Internet to place calls, it can literally trim expenses down drastically, especially for international communication. High-quality VoIP network by NobelBiz ensures clear and reliable communication.

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12 Reasons a CRM Phone Integration Improves the Customer Experience

aircall

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

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VoIP Texting: Everything You Need to Know

JustCall

But there’s a solution: VoIP. VoIP texting is the modern equivalent of a digital messenger, delivering your message efficiently and securely over the internet. In this guide, we’ll show you how VoIP texting offers a versatile solution that can slash costs, improve collaboration, and ensure you never miss a lead again.

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