ChurnZero

OCTOBER 12, 2021

Advocacy Hero – An innovative way your team has cultivated customer advocates to drive growth for your company. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. Onboarding Hero – Definitive Healthcare.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers. About CSM Practice.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Avaya

NOVEMBER 8, 2017

Consider Bank of America, which is currently testing “completely automated” branches that feature automated teller machines and video-conferencing technology for customers to engage with off-site bankers. In many ways, a high-touch approach can be the catalyst needed to drive innovation, competitiveness, revenue, and customer advocacy.

Banking 40

Banking Multichannel Customer advocacy Upselling 40

JustCall

APRIL 5, 2023

Traditional customer support models will not cut it. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM? out of 5. out of 5 stars.

Management 52

Management CRM Customer retention Self service 52

ChurnZero

OCTOBER 12, 2021

The team created a customer health score specifically for expansion opportunities that identified the right time to approach customers about upsell and cross-sell conversations. They also built a customer referral program where they could share out the referral link with customers and track child-account creation.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Develop customer advocacy and secure customer success stories and references.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Onboard, train, and partner with customers.

Upselling 19

Upselling Customer advocacy Government Accountability 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Establish executive-level customer relationships with the most strategic customers.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

SmartKarrot

APRIL 18, 2022

Monitor customer health to track usage and overall customer satisfaction. Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for the merchants.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: ChannelAdvisor As a Customer Success Manager, you will be driving the adoption of Brand Analytics within the assigned book of business. Developing a trusted advisor relationship with clients and internal stakeholders.

Customer advocacy 15

Customer advocacy Best practices Upselling Government 15

SmartKarrot

MAY 11, 2021

Manage and track the performance of renewal and upsell activities at existing customers. Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services. Demonstrating Camms software as part of progressing upsell/cross-sell opportunities.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

SmartKarrot

AUGUST 7, 2020

They help CSMs to define value for the customers and the best way to deliver it to them. Forming upselling and cross-selling strategies. A director has to align the marketing and sales teams with customer success managers to identify prospects for business expansion. Maintaining insights from a customer success platform.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18

SmartKarrot

FEBRUARY 24, 2021

Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

SmartKarrot

AUGUST 7, 2020

They help CSMs to define value for the customers and the best way to deliver it to them. Forming upselling and cross-selling strategies. A director has to align the marketing and sales teams with customer success managers to identify prospects for business expansion. Maintaining insights from a customer success platform.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10