TechSee

MAY 19, 2021

COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. New Technologies to Improve Customer Service. Predict the Future with Data Analytics. view of customers by accumulating data from the various touchpoints that a customer may use to contact a company.

Technology 159

Technology Customer Service Technical Support Self service 159

TechSee

FEBRUARY 2, 2022

As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. Learn how TechSee’s helped Achmea improve their core KPIs and enhance customer satisfaction .

Call Center 124

Call Center Technology Interactive Voice Response Analytics 124

TechSee

SEPTEMBER 24, 2019

A range of readily available technologies can make the customer experience as frictionless as possible. Data analytics: 53% of executives are not yet treating data as a business asset and 52% admit that they are not competing on data and analytics.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Return Customer

JANUARY 6, 2016

In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. It’s flawed thinking to assume that any customer experience platform can singlehandedly improve customer engagement.

Metrics 89

Metrics Customer Service Average Handle Time Multichannel 89

Balto

MARCH 3, 2025

Predictive analytics play a crucial role in anticipating customer needs and optimizing call center operations. The key lies in balancing automated efficiency with human expertise to create superior customer experiences. Today’s call centers leverage AI to analyze customer sentiment and predict needs before they arise.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52