CSM Magazine

FEBRUARY 23, 2021

At a time of uncertainty when consumers need robust support more than ever before, we are witnessing first-hand the cloud transformation of customer services by organisations looking to deliver the next level in customer experience. Before joining Calabrio, Niall spent 6 years with Qlik as Industry Solutions Director.

Technology 52

Technology Cloud contact Telecommunications Analytics 52

Cincom

MAY 8, 2024

Cincom’s CPQ solution can help improve sales operations, productivity, revenue opportunities, and customer experiences. Embedded analytics quantify account growth rates and surface cross-sell targets. Cincom CPQ’s embedded intelligence guides usage to instill optimal workflows. Does CPQ software replace CRM?

Enterprise 52

Enterprise Sales CRM Upselling 52

AWS Machine Learning

JANUARY 5, 2024

In this post, we discuss model development and MLOps framework implementation for one of Wipro’s customers that uses Amazon SageMaker and other AWS services. Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients.

Management 133

Management APIs Engineering Government 133

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

AWS Machine Learning

SEPTEMBER 18, 2024

This allows us to create cost-effective, more controlled, more accurate and responsible personalized customer experiences, utilizing existing guidelines and assets originally designed for human-driven processes. Construction Technology Solutions - Construction Data Analytics and Reporting. Our offerings include: 1.

Personalization 121

Personalization Construction Consulting Consulting 121