CSM Magazine

OCTOBER 20, 2023

Detailed Analytics SafeOpt offers comprehensive analytics to empower your business with valuable insights. With these detailed analytics, you can make informed decisions, refine your strategies, and ultimately boost your marketing success with SafeOpt. Let’s get started!

Marketing 52

Marketing Advertising Analytics Revenue potential 52

3CLogic

OCTOBER 11, 2024

Research has shown that 80% of customers value the experience an organization provides just as much as its products or services and that 71% of customers base their purchase decision on how good the customer service experience is.

Contact Center 52

Contact Center Personalization Revenue potential Coaching 52

inmoment

NOVEMBER 6, 2019

Even though mystery shopping was once the standard approach to assessing service, new technology proves itself to be more effective and more reliable. InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. .

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40

Comm100

FEBRUARY 5, 2018

Customer engagement tools help businesses make the most out of customer engagement by facilitating the process of tracking, stimulating, and analyzing customer behavior and sentiment. It’s important to note that not every piece of customer engagement software does the same thing.

CRM 68

CRM Marketing Multichannel Self service 68

CSM Magazine

FEBRUARY 6, 2024

In the fast-paced atmosphere of live events, it’s critical to provide a seamless and elevated service to all eventgoers. Enhancements like these not only grow customer loyalty but also have a tangible impact on revenue potential.

Entertainment 52

Entertainment Finance Consulting Consulting 52

SmartKarrot

MAY 11, 2023

Conversation Intelligence: Unraveling the Power of Data Conversation intelligence primarily focuses on leveraging data and analytics to gain insights from human-to-human conversations. Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies.

Real estate 10

Real estate Chatbots APIs Analytics 10

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. According to Deloitte 2019 Enterprise Customer Success Study and Outlook, approximately 70 percent of the respondents have had CS teams in operation for more than two years, while 45 percent reported.

Management 11

Management SaaS Accountability Customer retention 11

Cincom

APRIL 15, 2025

Salesforce CPQ vs Cincom CPQ: Analyzing the difference Feature Cincom CPQ Salesforce CPQ Primary focus Enables customization of every aspect of complex products and services, giving full control to maximize revenue potential. Fixed subscription-based pricing models available for customers.

CRM 40

CRM Sales Engineering Automotive 40

Cincom

APRIL 16, 2025

At its core, online customer experience involves optimizing digital touchpoints to enhance usability, personalization, responsiveness, and integration, leveraging technologies like data analytics, artificial intelligence (AI), automation, and omnichannel platforms to deliver a cohesive experience.

Customer Experience 40

Customer Experience Chatbots Self service Banking 40

JustCall

JANUARY 10, 2025

Sales teams spend hours calling the wrong numbers and searching for correct contact details, draining resources and damaging revenue potential. Use analytics features: Most paid tools offer analytics to track engagement and call success rates. Set a routine to validate and update your contact lists every quarter.

Sales 40

Sales CRM Government voip 40