CSM Magazine

OCTOBER 6, 2022

” Founded in 2008, 60K provides CXM services to leading U.K., European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. The company has earned more than 40 customer service and industry awards.

Entertainment 52

Entertainment outsourcing Telecommunications Education 52

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience.

Call Center 85

Call Center Airlines Contact Center Self service 85

Talkdesk

MARCH 17, 2020

While out-of-the-box integrations are often easy to manage and can help you achieve some elements of customization, they may not meet all your specific needs, and you’ll find yourself limited by the set of integrations your vendors choose to provide. . Customize to deliver great CX in turbulent times .

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. Predictive solutions combine customer data with AI to determine intent and select the right next step to deliver the relevant customer support. Emotion analytics.

Technology 122

Technology Customer Service Gamification Contact Center 122

Nicereply

MARCH 25, 2021

Predicts customer’s needs and meet their expectations. Brands that use digital adoption platforms can predict customers’ needs, wants, and best interests as they have access to rich data and useful apps. By applying analytical feedback, your business can create a data-driven web design that will offer the best customer experience.

Customer Experience 52

Customer Experience Entertainment Customer Support Personalization 52

Dialer 360

OCTOBER 29, 2018

Artificial Intelligence Integrated Into Customer Interactions. Business is getting deeper into predictive analytics. Use of the artificial intelligence applications to support streamline contact center. Customer experience and reps also included in this. Develop A Knowledgeable Customer Support Staff Team.

Call Center 31

Call Center Entertainment Analytics Education 31

AWS Machine Learning

JANUARY 26, 2024

He is passionate about the intersection of cybersecurity and emerging technologies, with 20+ years of experience in global strategic leadership roles delivering security solutions to media, entertainment, and telecom customers.

Best practices 136

Best practices Government Engineering Accountability 136