Tethr

JULY 26, 2021

Visionary contact center leaders who have invested in unstructured data analytics have been primed to navigate the challenges of a post-pandemic world, improve the customer experience, and so much more. . Here are three ways we’ve seen progressive contact center leaders find insights in unstructured data analytics this year.

Analytics 111

Analytics Inbound sales Self service Contact Center 111

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 105

Analytics Contact Center Sales Technology 105

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

JustCall

FEBRUARY 3, 2021

Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts. Call Analytics Dashboard. A call analytics dashboard helps capture all the KPIs and metrics that actually matter. Call center analytics play an important role in maintaining good service quality. IVR Analytics. Voicemail Analytics.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! All Week Demos at Booth #213. Tuesday, June 25 2:15 – 4:45 p.m Master-class Level Workshop. Meet the Customer.

Wireless 140

Wireless Analytics Education Enterprise 140

3CLogic

JANUARY 28, 2025

Streamlined reporting: 3CLogic enriches ServiceNow with contact center KPIs, AI-powered sentiment results, and real-time metrics to complement its native BI reporting tool, Performance Analytics, or WFO solution. If you're curious to learn more about this topic, please schedule a demo with one of our experts.

Customer Experience 105

Customer Experience CRM Contact Center Enterprise 105

Tethr

SEPTEMBER 8, 2021

Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. Today, we’ll be taking a more technical look into the role of artificial intelligence in conversation analytics, and how we use AI to derive insights from your customer conversations.

Analytics 94

Analytics Technology Banking Engineering 94

AWS Machine Learning

MARCH 4, 2025

To demonstrate how generative AI can accelerate AWS Well-Architected reviews, we have developed a Streamlit-based demo web application that serves as the front-end interface for initiating and managing the WAFR review process. Add a new user to the Amazon Cognito user pool deployed by the AWS CDK during the setup.

Best practices 100

Best practices Enterprise Engineering Strategic Value 100

AWS Machine Learning

OCTOBER 24, 2024

With QuickSight, all users can meet varying analytic needs from the same source of truth through modern interactive dashboards, paginated reports, embedded analytics, and natural language queries. His interests are in all things data and analytics. Michael Hamilton is an Analytics & AI Specialist Solutions Architect at AWS.

Banking 105

Banking Analytics Engineering Accountability 105

Hello Customer

MAY 16, 2024

Join us every three weeks for ‘Demo Friday’ at Hello Customer, a free webinar event led by our Chief Technology Officer, Jonas Beullens. Discover how we turn customer murmurs into roars of insight that streamline feedback collection, sharpen analytics, and drive impactful changes to boost satisfaction and business growth. Why attend?

Feedback 52

Feedback Engineering Analytics Metrics 52

JivoChat

FEBRUARY 14, 2023

But to enjoy those data, you need to know how to analyze them, and that’s why marketing analytics courses can help you. Best Marketing Analytics Courses 1. Marketing Analytics With the Marketing Analytics course, you will learn the most important marketing metrics and how to apply them to your data. Workload: 2.5

Analytics 75

Analytics Marketing Abandon rate Metrics 75

Balto

OCTOBER 29, 2024

But the buzz about automation and those mind-blowing demos can sometimes distract from what really matters. Here’s the catch: pulling off a demo is the easy part. Why Speech Analytics 1.0 Traditional speech analytics tools spent decades picking out words and phrases, piecing them together to guess the context.

Contact Center 52

Contact Center Analytics Enterprise CRM 52

Vistio

OCTOBER 28, 2024

Predictive analytics to identify patterns in customer behavior. Step 3: Test Usability – Not Just the Demos Demos can be deceiving. Go beyond the demo by asking for a trial period or a limited test run with actual customer interactions. Automated task routing to quickly match agents with the right customer issues.

Contact Center 52

Contact Center Feedback Metrics CRM 52

Callminer

APRIL 10, 2019

Now, our latest addition to the CallMiner Eureka platform, Eureka Coach , continues CallMiner’s proud tradition of speech analytics leadership in the marketplace. I feel like CallMiner is a true thought-leader in the speech analytics industry. I encourage you to see a demo of Eureka Coach for yourself.

Technology 28

Technology Coaching Analytics Feedback 28

Calabrio

MARCH 25, 2025

Types of VoC Tools Voice of the Customer tools can, broadly speaking, be categorized into three main types, each serving a distinct purpose in capturing and analyzing customer feedback: Reporting and analytics tools These tools are designed to extract meaningful insights from customer interactions.

Journey mapping 52

Journey mapping Analytics Contact Center Surveys 52

Calabrio

APRIL 8, 2025

Analytics A Guide to Contact Center Sentiment Analysis & Measurement Jump ahead What is Contact Center Sentiment Analysis? In the contact center, customer interaction analytics can run into the same issue when analyzing a voice call. But to go with their analytics and sentiment analysis tools, teams need the right strategy.

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CSM Magazine

DECEMBER 16, 2024

By processing natural language data queries from customers, it will deliver tailored, AI-powered analytics within seconds, enabling businesses to make swift, data-driven decisions and gain critical insights without their over reliance on business analytics teams.

Enterprise 52

Enterprise Analytics Marketing Customer Support 52

Myra Golden Media

APRIL 11, 2023

I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

NobelBiz

MAY 14, 2024

One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers? What Is Conversational Analytics? Conversational analytics stands as a crucial technology in customer service.

Analytics 59

Analytics Call Center Contact Center Sales 59

AWS Machine Learning

FEBRUARY 29, 2024

At Deutsche Bahn, a dedicated AI platform team manages and operates the SageMaker Studio platform, and multiple data analytics teams within the organization use the platform to develop, train, and run various analytics and ML activities. The AI team does not have AWS Management Console access to the AI platform team’s account.

APIs 119

APIs Transportation Construction Analytics 119

Calltools

NOVEMBER 13, 2024

Continuous Optimization The latest data analytics and performance metrics can refine dynamic scripts even further. Learn more about CallTools’ Dynamic Scripting, or request a demo of our world-class call center software now. This allows agents to personalize calls based on contact details and historical data.

Scripts 52

Scripts CRM call center software Technical Support 52

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 88

APIs Enterprise Best practices Government 88

ProProfs Blog

AUGUST 14, 2020

While Google Analytics can help you access such data once collected over a certain time period, live chat gives you insight on real-time customer behavior. Live Chat Analytics to Better Understand Prospective Buyers. These live chat analytics will enable you to improve upcoming customer journeys with your brand. Book a Demo.

B2B 174

B2B Analytics Education Feedback 174

JustCall

MARCH 23, 2023

Detailed Analytics While procuring data about your customers is one aspect, knowing how to use it to offer improved customer service is another. Schedule A Demo The next thing for you to do is to get in touch with the company and schedule a demo. Make sure there are other people from your company who sit for the demo with you.

CRM 132

CRM Sales Customer retention Metrics 132

Hodusoft

JUNE 2, 2024

HoduSoft Introduces Advanced Speech Analytics “We are surrounded by data, but starved for insights.” At HoduSoft, we understand the importance of data analytics for today’s businesses and gaining deeper insights to improve their customer interactions. What is Speech Analytics? As a result, businesses lose out on $5.2

Analytics 52

Analytics Contact Center Technology Marketing 52

Calabrio

MARCH 31, 2025

Deeper Speech Analytics and Sentiment Analysis Go beyond basic sentiment. GenAI-driven speech analytics and sentiment analysis can pinpoint turning points in conversations to fuel more targeted, effective training. Automated Quality Evaluations Ensure consistent quality at scale.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

JustCall

MAY 2, 2021

Every user gets his/her own appointment scheduler to schedule call, appointment or demo with customers or leads. For example, we use this feature to allow our users to schedule a demo or training session with us. Check out this link to schedule a demo with us right away: [link]. Call/SMS Reporting & Advanced Analytics.

call center software 97

call center software Call Center Analytics CRM 97

Hodusoft

APRIL 2, 2025

Shortlist Some Solution Providers and Ask for Free Demo Comparing some key aspects of different solution providers will give you a fair idea about which one you must shortlist and which one you shouldn’t. Repeat the process till you find one that provides a free demo for a reasonable time. Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

Calabrio

MARCH 27, 2025

Analytics What Is Average Handle Time (AHT) in the Contact Center? Capture 100% of Your Interactions with Conversation Intelligence The combination of reliable call center recording solutions and interaction analytics software helps you track AHT on every call, instantly flagging low-performance scores. Book a free demo today.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

Calltools

APRIL 2, 2025

Enhanced Analytics Using a preview dialer gives your company access to enhanced analytics to support better call outcomes. Explore the CallTools preview dialer for yourself by requesting a free demo today. Agents can see personalized information that lets them show customers your company cares about their needs and requests.

Abandon rate 52

Abandon rate Average Handle Time Abandon Call Analytics 52

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Happy customers are more likely to become repeat customers and brand advocates.

Best practices 52

Best practices Coaching Scripts Contact Center 52

Calabrio

MARCH 25, 2025

AI and machine learning-driven chatbot analytics tools can be used to quickly analyze your chatbots interactions, seamlessly sifting through thousands of conversations to identify top contact drivers and sources of frustration.

Chatbots 52

Chatbots Analytics Contact Center Quality management 52

Uniphore

JANUARY 4, 2022

Speech Analytics. Get a Demo. Get a Demo. Analyze Analytics and insights from 100% of interactions across all channels. Sylvain has been at the forefront of digitizing the customer acquisitions process and introducing AI and analytics-based sales motion. White Papers. Infographics. Conversational AI. Emotion AI.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

Calabrio

MARCH 11, 2025

Automate performance evaluation: AI-driven QA scorecards and analytics streamline the evaluation process, freeing up managers to focus on coaching and development. Leverage dedicated chatbot analytics tools to: Analyze conversation flows, identify points of friction, and assess the accuracy and relevance of responses.

Best practices 52

Best practices Contact Center Chatbots Call Center 52

Hodusoft

DECEMBER 26, 2024

Better Data Integration and Analytics Omnichannel contact centers enable better data integration by consolidating customer interactions across all channels into a unified platform. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Comm100

FEBRUARY 17, 2025

While the first one has a lot to do with psychology and marketing, the second one focuses primarily on analytics. Get a Personalized Demo Discover how Comm100s AI-powered solutions can transform your customer experience. Contact us today for a personalized demo! Request your personalized demo today!

Chatbots 52

Chatbots Engineering Personalization Coaching 52

Aspect

JANUARY 7, 2020

An analytical tool to help workforce planners make the best strategic decisions – With the rich storehouse of data and mathematical models of how a particular contact center functions, WFM is a powerful tool that allows workforce planners to experiment with different control levers to see how most effectively meet the contact center objectives.

Management 126

Management Contact Center Analytics Service level 126