ShepHyken

SEPTEMBER 14, 2018

Just like you wouldn’t waste your time spending money and sending direct mail messages to people who aren’t interested in your product, why would you be chatting with people who aren’t in your target demo if you have a high traffic site? You can use your trusty analytics reports to see which is most effective. Track Analytics.

Analytics 741

Analytics Sales Banking Technology 741

AWS Machine Learning

MARCH 19, 2025

Implementation details and demo setup in an AWS account As a prerequisite, we need to make sure that we are working in an AWS Region with Amazon Bedrock support for the foundation model (here, we use Anthropics Claude 3.5 For this demo setup, we describe the manual steps taken in the AWS console.

APIs 110

APIs Automotive Accountability Analytics 110

Tethr

JULY 26, 2021

Visionary contact center leaders who have invested in unstructured data analytics have been primed to navigate the challenges of a post-pandemic world, improve the customer experience, and so much more. . Here are three ways we’ve seen progressive contact center leaders find insights in unstructured data analytics this year.

Analytics 111

Analytics Inbound sales Self service Contact Center 111

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 105

Analytics Contact Center Sales Technology 105

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

AWS Machine Learning

MARCH 4, 2025

To demonstrate how generative AI can accelerate AWS Well-Architected reviews, we have developed a Streamlit-based demo web application that serves as the front-end interface for initiating and managing the WAFR review process. Add a new user to the Amazon Cognito user pool deployed by the AWS CDK during the setup.

Best practices 112

Best practices Enterprise Engineering Strategic Value 112

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! All Week Demos at Booth #213. Tuesday, June 25 2:15 – 4:45 p.m Master-class Level Workshop. Meet the Customer.

Wireless 140

Wireless Analytics Education Enterprise 140

AWS Machine Learning

OCTOBER 24, 2024

With QuickSight, all users can meet varying analytic needs from the same source of truth through modern interactive dashboards, paginated reports, embedded analytics, and natural language queries. His interests are in all things data and analytics. Michael Hamilton is an Analytics & AI Specialist Solutions Architect at AWS.

Banking 112

Banking Analytics Engineering Accountability 112

3CLogic

JANUARY 28, 2025

Streamlined reporting: 3CLogic enriches ServiceNow with contact center KPIs, AI-powered sentiment results, and real-time metrics to complement its native BI reporting tool, Performance Analytics, or WFO solution. If you're curious to learn more about this topic, please schedule a demo with one of our experts.

Customer Experience 105

Customer Experience CRM Contact Center Enterprise 105

Tethr

SEPTEMBER 8, 2021

Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. Today, we’ll be taking a more technical look into the role of artificial intelligence in conversation analytics, and how we use AI to derive insights from your customer conversations.

Analytics 94

Analytics Technology Banking Engineering 94

JivoChat

FEBRUARY 14, 2023

But to enjoy those data, you need to know how to analyze them, and that’s why marketing analytics courses can help you. Best Marketing Analytics Courses 1. Marketing Analytics With the Marketing Analytics course, you will learn the most important marketing metrics and how to apply them to your data. Workload: 2.5

Analytics 75

Analytics Marketing Abandon rate Metrics 75

Balto

OCTOBER 29, 2024

But the buzz about automation and those mind-blowing demos can sometimes distract from what really matters. Here’s the catch: pulling off a demo is the easy part. Why Speech Analytics 1.0 Traditional speech analytics tools spent decades picking out words and phrases, piecing them together to guess the context.

Contact Center 52

Contact Center Analytics Enterprise CRM 52

Vistio

OCTOBER 28, 2024

Predictive analytics to identify patterns in customer behavior. Step 3: Test Usability – Not Just the Demos Demos can be deceiving. Go beyond the demo by asking for a trial period or a limited test run with actual customer interactions. Automated task routing to quickly match agents with the right customer issues.

Contact Center 52

Contact Center Feedback Metrics CRM 52

Callminer

APRIL 10, 2019

Now, our latest addition to the CallMiner Eureka platform, Eureka Coach , continues CallMiner’s proud tradition of speech analytics leadership in the marketplace. I feel like CallMiner is a true thought-leader in the speech analytics industry. I encourage you to see a demo of Eureka Coach for yourself.

Technology 28

Technology Coaching Analytics Feedback 28

Comm100

MAY 7, 2025

Request a demo today Request Demo What is an AI Copilot? Request a demo today Request Demo Inconsistent Issue Resolution Inconsistent responses hurt your brand more than you think. You dont need a perfect analytics setup to see the ROI. Imagine this: two users reach out with the same question about a withdrawal.

Customer Service 52

Customer Service Benchmark Coaching Metrics 52

CSM Magazine

DECEMBER 16, 2024

By processing natural language data queries from customers, it will deliver tailored, AI-powered analytics within seconds, enabling businesses to make swift, data-driven decisions and gain critical insights without their over reliance on business analytics teams.

Enterprise 52

Enterprise Analytics Marketing Customer Support 52

Inbenta

MAY 9, 2025

Schedule a demo Navigating the AI implementation terrain Even after companies adopt AI, they may struggle with measuring its success and justifying the investment. Set clear success metrics and use analytics to track AI performance and ROI. Ready to plan your AI implementation? Solis recommends setting these markers from the beginning.

Enterprise 11

Enterprise Analytics Metrics Technology 11

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 100

APIs Enterprise Best practices Government 100

AWS Machine Learning

FEBRUARY 29, 2024

At Deutsche Bahn, a dedicated AI platform team manages and operates the SageMaker Studio platform, and multiple data analytics teams within the organization use the platform to develop, train, and run various analytics and ML activities. The AI team does not have AWS Management Console access to the AI platform team’s account.

APIs 128

APIs Transportation Construction Analytics 128

Calabrio

MARCH 25, 2025

Types of VoC Tools Voice of the Customer tools can, broadly speaking, be categorized into three main types, each serving a distinct purpose in capturing and analyzing customer feedback: Reporting and analytics tools These tools are designed to extract meaningful insights from customer interactions.

Journey mapping 52

Journey mapping Contact Center Analytics Surveys 52

Calabrio

APRIL 24, 2025

Share Book a demo Lets get started Imagine trying to understand the full picture of your customer experience, agent performance, and compliance adherence by only looking at a tiny fraction of the evidence. Book a Demo What is Automated Quality Management? Transcription & Analytics: Voice interactions are transcribed into text.

Quality management 52

Quality management Customer Experience Management Coaching 52

Myra Golden Media

APRIL 11, 2023

I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

Calabrio

APRIL 23, 2025

Interaction Summary Now Available for All Analytics Customers AI-powered summaries now provide every Analytics customer with comprehensive, unbiased overviews of interactions. Accurate transcription is the foundation of any robust analytics program. Without it, your analysis is flawed from the start.

Contact Center 52

Contact Center Coaching Engineering Analytics 52

NobelBiz

MAY 14, 2024

One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers? What Is Conversational Analytics? Conversational analytics stands as a crucial technology in customer service.

Analytics 59

Analytics Call Center Contact Center Sales 59

ROI CX Solutions

MAY 1, 2025

Apply sentiment analytics to each phase of the customer journey, starting with these distinctions. Avoid the analysis paralysisput these features at the top of your must-have list as you research and demo software. Read More How does sentiment analysis work?

Call Center 93

Call Center Coaching Contact Center Customer Care 93

Calltools

NOVEMBER 13, 2024

Continuous Optimization The latest data analytics and performance metrics can refine dynamic scripts even further. Learn more about CallTools’ Dynamic Scripting, or request a demo of our world-class call center software now. This allows agents to personalize calls based on contact details and historical data.

Scripts 52

Scripts CRM call center software Technical Support 52

Calabrio

APRIL 24, 2025

GenAI Conversation Intelligence, Sentiment Analysis, & Speech Analytics AI dives deep into the content and context of customer interactions. Speech analytics transcribes calls, while text analytics processes digital channels. Book a free demo today. Related Resources State of the Contact Center 2025 Mar.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

ProProfs Blog

AUGUST 14, 2020

While Google Analytics can help you access such data once collected over a certain time period, live chat gives you insight on real-time customer behavior. Live Chat Analytics to Better Understand Prospective Buyers. These live chat analytics will enable you to improve upcoming customer journeys with your brand. Book a Demo.

B2B 174

B2B Analytics Education Feedback 174

Calabrio

APRIL 8, 2025

Analytics A Guide to Contact Center Sentiment Analysis & Measurement Jump ahead What is Contact Center Sentiment Analysis? In the contact center, customer interaction analytics can run into the same issue when analyzing a voice call. But to go with their analytics and sentiment analysis tools, teams need the right strategy.

Contact Center 52

Contact Center Best practices Coaching Analytics 52

JustCall

MARCH 23, 2023

Detailed Analytics While procuring data about your customers is one aspect, knowing how to use it to offer improved customer service is another. Schedule A Demo The next thing for you to do is to get in touch with the company and schedule a demo. Make sure there are other people from your company who sit for the demo with you.

CRM 132

CRM Sales Customer retention Metrics 132

Hodusoft

JUNE 2, 2024

HoduSoft Introduces Advanced Speech Analytics “We are surrounded by data, but starved for insights.” At HoduSoft, we understand the importance of data analytics for today’s businesses and gaining deeper insights to improve their customer interactions. What is Speech Analytics? As a result, businesses lose out on $5.2

Analytics 52

Analytics Contact Center Technology Marketing 52

Calabrio

APRIL 11, 2025

Leverage insights from initial assessments, quality management scores, and interaction analytics to tailor learning modules and coaching focus areas to address the specific needs and skill gaps of individual agents or teams. The stakes have never been higher. Recent estimates suggest that a staggering $3.8

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

JustCall

MAY 2, 2021

Every user gets his/her own appointment scheduler to schedule call, appointment or demo with customers or leads. For example, we use this feature to allow our users to schedule a demo or training session with us. Check out this link to schedule a demo with us right away: [link]. Call/SMS Reporting & Advanced Analytics.

call center software 97

call center software Call Center Analytics CRM 97

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Happy customers are more likely to become repeat customers and brand advocates.

Best practices 52

Best practices Coaching Scripts Contact Center 52

Uniphore

JANUARY 4, 2022

Speech Analytics. Get a Demo. Get a Demo. Analyze Analytics and insights from 100% of interactions across all channels. Sylvain has been at the forefront of digitizing the customer acquisitions process and introducing AI and analytics-based sales motion. White Papers. Infographics. Conversational AI. Emotion AI.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

Hodusoft

DECEMBER 26, 2024

Better Data Integration and Analytics Omnichannel contact centers enable better data integration by consolidating customer interactions across all channels into a unified platform. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

ShepHyken

FEBRUARY 18, 2022

demo or trial registrations) . You may also examine a variety of metrics derived from consumer usage data in your app, such as how much time customers spend using it, retention and engagement data, and behavioral analytics. Assume your website includes: . Slow website loading times, . ambiguous website content, . page issues,

SaaS 190

SaaS Customer Experience B2B Feedback 190