AWS Machine Learning

AUGUST 26, 2022

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. From a new mortgage application to mortgage refinance, these business processes involve hundreds of documents per application. At the start of the process, documents are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

APIs 100

APIs Banking Accountability industry standards 100

AWS Machine Learning

OCTOBER 23, 2024

Post Call Analytics (PCA) is a solution that does most of the heavy lifting associated with providing an end-to-end solution that can process call recordings from your existing contact center. These capabilities can significantly enhance your post-call analytics workflow, making it easier to derive insights from your contact center data.

Analytics 72

Analytics Customer centricity Contact Center Government 72

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption. This speeds up the PII detection process and also reduces the overall cost.

APIs 106

APIs Government Engineering Telecommunications 106

AWS Machine Learning

APRIL 19, 2023

The ability to effectively handle and process enormous amounts of documents has become essential for enterprises in the modern world. Due to the continuous influx of information that all enterprises deal with, manually classifying documents is no longer a viable option.

APIs 88

APIs Metrics Enterprise Best practices 88

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents.

APIs 83

APIs Construction Accountability Best practices 83

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Part 2: Data enrichment and insights.

APIs 92

APIs Construction Analytics Technology 92

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 81

Banking APIs Accountability Analytics 81

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents.

APIs 77

APIs Banking Finance Analytics 77

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

APIs 91

APIs Best practices Banking Enterprise 91

Mindtouch

SEPTEMBER 4, 2020

When customers engage with your company’s product documentation and self-service support knowledge, they’re doing so much more than viewing a single piece of content. What is MindTouch Customer Experience Analytics? Learn more about Customer Experience Analytics Visit the success center. Self-Service Report.

Analytics 101

Analytics Customer Experience Self service Metrics 101

Cincom

MAY 3, 2024

Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. If you’re considering implementing a document automation solution for your organization, there are several key capabilities to evaluate during your search. What Is Document Automation?

Enterprise 40

Enterprise CRM APIs Customer retention 40

Hodusoft

JUNE 2, 2024

HoduSoft Introduces Advanced Speech Analytics “We are surrounded by data, but starved for insights.” At HoduSoft, we understand the importance of data analytics for today’s businesses and gaining deeper insights to improve their customer interactions. What is Speech Analytics? As a result, businesses lose out on $5.2

Analytics 52

Analytics Contact Center Technology Marketing 52

AWS Machine Learning

DECEMBER 2, 2022

“Intelligent document processing (IDP) solutions extract data to support automation of high-volume, repetitive document processing tasks and for analysis and insight. Customers spend a significant amount of time and effort identifying documents and extracting critical information from them for various use cases.

APIs 77

APIs Healthcare Enterprise Analytics 77

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

Nuance

FEBRUARY 16, 2022

The post The new clinical documentation landscape: 4 big lessons from my first year appeared first on What’s next. It has been a challenging time for teams across the industry—in part because the valuable opportunities to meet in person and discuss the clinical [.] This is a summary.

Healthcare 63

Healthcare Personalization Analytics 63

LiveVox

JULY 31, 2020

At this point, cross-selling itself is well-documented as a no-brainer, being probably the simplest thing that a business can do to significantly increase revenue. The post Using speech analytics to improve customer experience and boost cross-selling appeared first on Livevox.

Analytics 93

Analytics Customer Experience 93

CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. Cost Analysis: With the help of analytics, legal professionals can perform a comprehensive cost analysis of each stage of the litigation process.

Analytics 52

Analytics Management Feedback Metrics 52

8x8

FEBRUARY 21, 2019

Likewise, you’ll want to map out your destination when using speech analytics. Speech analytics provides business intelligence by uncovering content that otherwise might not be discovered. In addition, the time to value is immediate with out-of-the box speech analytics , avoiding a lengthy and costly installation.

Analytics 85

Analytics Contact Center Metrics Quality management 85

AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. As Principal grew, its internal support knowledge base considerably expanded.

Chatbots 114

Chatbots Engineering Enterprise Feedback 114

AWS Machine Learning

OCTOBER 7, 2024

Amazon Kendra is a fully managed service that provides out-of-the-box semantic search capabilities for state-of-the-art ranking of documents and passages. I can help you with queries based on the documents provided. The welcome intent is configured to respond with a greeting when a user enters a greeting such as “hi” or “hello.”

Analytics 96

Analytics Best practices Engineering Enterprise 96

CSM Magazine

NOVEMBER 18, 2024

Effective sharing of documents is essential for both businesses and individuals. Improved Accessibility Before planning on how to host a PDF online , it is important to learn that hosting PDF files online makes them readily available to an audience, as users can view these documents from any internet-connected device with ease.

Engineering 52

Engineering Analytics Accountability Feedback 52

Education Services Group

SEPTEMBER 20, 2021

So, if you think you’ve completely resolved all data issues, your operations and analytics run without fail, and you have no need to validate anything because AI does it for you—lets connect, because this is rare. Each body on the court has a specific duty and responsibility to ensure the match is fair, accurate, and documented properly.

Analytics 97

Analytics Finance Customer centricity Sales 97

AWS Machine Learning

JUNE 18, 2024

Many companies across all industries still rely on laborious, error-prone, manual procedures to handle documents, especially those that are sent to them by email. Intelligent automation presents a chance to revolutionize document workflows across sectors through digitization and process optimization.

Construction 114

Construction Government Analytics Healthcare 114

NobelBiz

FEBRUARY 22, 2023

This article focuses on the crucial role of customer data analytics in contact center performance and customer experience. Table of Contents show What is Customer data analytics? Customer data analytics uses customer behavior data to assist in crucial business decisions through market segmentation and predictive analysis.

Analytics 52

Analytics Contact Center Call Center call center workforce 52

DMG Consulting

APRIL 16, 2019

Question: We are just getting started with speech analytics. Answer: Enterprise executives who are not thinking more broadly about the uses of solutions like speech analytics are leaving cost savings and valuable benefits on the table. AQM can also reduce the risks associated with fraud and out-of-compliance situations.

Analytics 115

Analytics Enterprise Quality management Coaching 115

AWS Machine Learning

AUGUST 22, 2024

Verisk (Nasdaq: VRSK) is a leading strategic data analytics and technology partner to the global insurance industry. By responsibly building proprietary AI models created with Verisk’s extensive clinical, claims, and data science expertise, complex and unstructured documents are automatically organized, reviewed, and summarized.

Engineering 103

Engineering Analytics APIs Government 103

Help Scout

FEBRUARY 25, 2022

Advice on getting your customer service staff interested in writing more help documents and creating space for them to do so. Read the full article

Analytics 59

Analytics Customer Service 59

AWS Machine Learning

MARCH 26, 2024

It starts with a document capture stage to securely collect and store scanned invoices and receipts. Approved and rejected documents go to their respective folders within the Amazon Simple Storage Service (Amazon S3) bucket. For approved documents, you can search all the extracted fields and values using Amazon OpenSearch Service.

APIs 109

APIs Construction Analytics Enterprise 109

AWS Machine Learning

NOVEMBER 20, 2024

Whether it’s structured data in databases or unstructured content in document repositories, enterprises often struggle to efficiently query and use this wealth of information. Create and load sample data In this post, we use two sample datasets: a total sales dataset CSV file and a sales target document in PDF format. Choose Next.

Sales 83

Sales Engineering Big data Enterprise 83

AWS Machine Learning

JUNE 26, 2024

This is because trades involve different counterparties and there is a high degree of variation among documents containing commercial terms (such as trade date, value date, and counterparties). Intelligent document processing (IDP) applies AI/ML techniques to automate data extraction from documents.

Marketing 105

Marketing APIs Banking Entertainment 105

LiveVox

AUGUST 4, 2020

Speech analytics is no longer a new thing. Having come on to the scene in around 2012, the varied use cases have since been well-documented. The post Reducing risk with speech analytics: Five easy things you can do right away appeared first on Livevox.

Analytics 60

Analytics Contact Center Customer Experience Management 60

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Hear from Availity on how 1.5

APIs 80

APIs Enterprise Best practices Government 80

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 121

Chatbots Engineering APIs Technology 121

Interactions

NOVEMBER 6, 2024

Discovery and implementation Implementation with an off-the-shelf solution may include self-guided materials and documentation and some hours of assistance for a near-DIY build. Our customer success team also keeps on top of your analytics to see trends and identify areas of improvement.

Analytics 62

Analytics Contact Center Finance Healthcare 62