AWS Machine Learning

SEPTEMBER 3, 2024

By using the Livy REST APIs , SageMaker Studio users can also extend their interactive analytics workflows beyond just notebook-based scenarios, enabling a more comprehensive and streamlined data science experience within the Amazon SageMaker ecosystem. Each document is split page by page, with each page referencing the global in-memory PDFs.

Big data 97

Big data Engineering Accountability Real estate 97

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Part 2: Data enrichment and insights.

APIs 84

APIs Construction Analytics Technology 84

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption. This speeds up the PII detection process and also reduces the overall cost.

APIs 96

APIs Government Engineering Telecommunications 96

AWS Machine Learning

APRIL 19, 2023

The ability to effectively handle and process enormous amounts of documents has become essential for enterprises in the modern world. Due to the continuous influx of information that all enterprises deal with, manually classifying documents is no longer a viable option.

APIs 79

APIs Metrics Enterprise Best practices 79

CCNG

DECEMBER 6, 2020

Next in line, there was a 5-way tie for the following capabilities: Omni Channel, Speech Analytics (word or sentiment recognition), Proactive Notifications, Chat Bots, and Intelligent routing to match best agent for each call. Finally, we asked about what people are planning to add in the near future.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

APIs 83

APIs Best practices Banking Enterprise 83

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents.

APIs 75

APIs Construction Accountability Best practices 75

Callminer

MARCH 12, 2020

Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. Download our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise , to learn more about how speech analytics can benefit every facet of your organization.

Call Center 182

Call Center Analytics Best practices Government 182

CCNG

APRIL 20, 2022

Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more. Once in place, establish a data management and analytics assessment program to identify data challenges and coordinate and prioritize projects.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

Callminer

JULY 22, 2020

If an employee is being dismissed due to performance concerns, you should keep all documentation on file such as data from quality assurance software solutions or performance monitoring reports, as well as any documentation from agent coaching sessions. Information about the notice period.

Call Center 182

Call Center Customer Service Best practices Coaching 182

Callminer

MAY 12, 2020

Analytics Solutions (such as speech analytics and interaction analytics tools). To learn how innovative software tools can improve the customer experience across multiple customer engagement channels, download our white paper, The Guide to Customer Engagement Analytics. Predictive Dialers. Consider Current Infrastructure.

call center software 182

call center software Best practices Call Center Interactive Voice Response 182

AWS Machine Learning

OCTOBER 23, 2024

Post Call Analytics (PCA) is a solution that does most of the heavy lifting associated with providing an end-to-end solution that can process call recordings from your existing contact center. These capabilities can significantly enhance your post-call analytics workflow, making it easier to derive insights from your contact center data.

Analytics 66

Analytics Customer centricity Contact Center Government 66

CCNG

MAY 27, 2021

A consultant works with you to create requirements documents that assess priorities for both functional and non-functional requirements. Bringing in a consultant allows you to be educated on the functions and features that are available. Many have experience building RFP’s that align with your goals.

Consulting 195

Consulting Consulting Contact Center Gamification 195

AWS Machine Learning

MARCH 28, 2024

If you’re implementing complex RAG applications into your daily tasks, you may encounter common challenges with your RAG systems such as inaccurate retrieval, increasing size and complexity of documents, and overflow of context, which can significantly impact the quality and reliability of generated answers.

Telecommunications 120

Telecommunications Healthcare Transportation Accountability 120

AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. As Principal grew, its internal support knowledge base considerably expanded.

Chatbots 113

Chatbots Engineering Enterprise Government 113

Callminer

MAY 11, 2020

Leveraging interaction analytics software not only provides insights into your employees’ performance, but it also offer clues about employee satisfaction, enabling managers to take proactive action before a dissatisfied or disgruntled employee becomes a more serious concern. Find out what’s happening and do your best to resolve it.

Management 273

Management Customer Experience Customer Service Coaching 273

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 65

Analytics Management Accountability Engineering 65

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 124

Engineering Customer Support APIs Government 124

AWS Machine Learning

JUNE 18, 2024

Many companies across all industries still rely on laborious, error-prone, manual procedures to handle documents, especially those that are sent to them by email. Intelligent automation presents a chance to revolutionize document workflows across sectors through digitization and process optimization.

Construction 104

Construction Government Analytics Healthcare 104

AWS Machine Learning

MARCH 26, 2024

It starts with a document capture stage to securely collect and store scanned invoices and receipts. Approved and rejected documents go to their respective folders within the Amazon Simple Storage Service (Amazon S3) bucket. For approved documents, you can search all the extracted fields and values using Amazon OpenSearch Service.

APIs 99

APIs Construction Analytics Enterprise 99

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 112

Chatbots Engineering APIs Technology 112

AWS Machine Learning

JANUARY 22, 2024

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). Amazon Textract Queries allows you to specify and extract only the piece of information that you need from the document. What is Name?

Finance 108

Finance Enterprise APIs Healthcare 108

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Successful call centers use analytics to help aid, streamline and maximize customer service and sales needs…”. AmraBeganovich. Kirk Chewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

JUNE 26, 2024

This is because trades involve different counterparties and there is a high degree of variation among documents containing commercial terms (such as trade date, value date, and counterparties). Intelligent document processing (IDP) applies AI/ML techniques to automate data extraction from documents.

Marketing 95

Marketing APIs Banking Entertainment 95

AWS Machine Learning

SEPTEMBER 12, 2024

You can use the BGE embedding model to retrieve relevant documents and then use the BGE reranker to obtain final results. The application sends the user query to the vector database to find similar documents. The documents returned as a context are captured by the QnA application.

APIs 115

APIs Benchmark Enterprise Construction 115

AWS Machine Learning

AUGUST 22, 2024

Verisk (Nasdaq: VRSK) is a leading strategic data analytics and technology partner to the global insurance industry. By responsibly building proprietary AI models created with Verisk’s extensive clinical, claims, and data science expertise, complex and unstructured documents are automatically organized, reviewed, and summarized.

Engineering 94

Engineering Analytics APIs Government 94

AWS Machine Learning

AUGUST 13, 2024

The healthcare industry generates and collects a significant amount of unstructured textual data, including clinical documentation such as patient information, medical history, and test results, as well as non-clinical documentation like administrative records. read()) answer = response_body.get("content")[0].get("text")

Healthcare 117

Healthcare APIs Consulting Consulting 117

AWS Machine Learning

OCTOBER 7, 2024

Amazon Kendra is a fully managed service that provides out-of-the-box semantic search capabilities for state-of-the-art ranking of documents and passages. I can help you with queries based on the documents provided. The welcome intent is configured to respond with a greeting when a user enters a greeting such as “hi” or “hello.”

Analytics 89

Analytics Best practices Engineering Enterprise 89

Callminer

FEBRUARY 21, 2018

Failing to take the necessary time to involve input from all areas when developing the business requirement documentation for the software. A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. Mark Rapley.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

AWS Machine Learning

MARCH 13, 2024

Furthermore, the knowledge base includes the referenced policy documents used by the evaluation, providing moderators with additional context. This enables you to manage the policy document flexibly, allowing the workflow to retrieve only the relevant policy segments for each input message.

APIs 116

APIs Engineering Advertising Management 116

AWS Machine Learning

SEPTEMBER 16, 2024

Workflow of RAG Orchestration The RAG orchestration generally consists of two steps: Retrieval – RAG fetches relevant documents from an external data source using the generated search queries. When presented with the search queries, the RAG-based application searches the data source for relevant documents or passages.

Enterprise 99

Enterprise Accountability APIs Metrics 99

AWS Machine Learning

SEPTEMBER 27, 2023

Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai. Designed with client-level isolation at the document level, MDaudit customers start by uploading their ADR documents via a web portal to Amazon Simple Storage Service (Amazon S3). can process scanned PDFs without manual review.

Healthcare 108

Healthcare Engineering SaaS Analytics 108

ShepHyken

JUNE 6, 2024

These insights can be leveraged to improve and document the customer journey and find other areas for optimization and improvement. Phase 3: Digital Transformation After laying the groundwork during the first two phases, this is where increased maturity begins to come to fruition.

Contact Center 160

Contact Center Self service CRM Engineering 160

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

APIs 121

APIs Healthcare Scripts Enterprise 121