AWS Machine Learning

DECEMBER 4, 2024

SageMaker Unified Studio setup SageMaker Unified Studio is a browser-based web application where you can use all your data and tools for analytics and AI. This will provision the backend infrastructure and services that the sales analytics application will rely on. You’ll use this file when setting up your function to query sales data.

APIs 106

APIs Sales Surveys Analytics 106

ShepHyken

JULY 5, 2019

Additionally, you can use third-party tools such as Google Analytics and group customers based on demographics and other relevant factors. Not only will this solution document your product or services as a whole, but it also gives your business the opportunity to analyze, gather and address common customer concerns. Ask for feedback.

Feedback 315

Feedback Self service Best practices Scripts 315

AWS Machine Learning

APRIL 24, 2024

The team navigates a large volume of documents and locates the right information to make sure the warehouse design meets the highest standards. The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. During the pilot, users provided 118 feedback responses.

Engineering 131

Engineering Feedback Construction Analytics 131

Mindtouch

SEPTEMBER 4, 2020

When customers engage with your company’s product documentation and self-service support knowledge, they’re doing so much more than viewing a single piece of content. What is MindTouch Customer Experience Analytics? They’re sending valuable signals about their experience. Self-Service Report.

Analytics 101

Analytics Customer Experience Self service Metrics 101

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption. This speeds up the PII detection process and also reduces the overall cost.

APIs 117

APIs Government Engineering Telecommunications 117

AWS Machine Learning

MARCH 27, 2025

Lets say the task at hand is to predict the root cause categories (Customer Education, Feature Request, Software Defect, Documentation Improvement, Security Awareness, and Billing Inquiry) for customer support cases. We suggest consulting LLM prompt engineering documentation such as Anthropic prompt engineering for experiments.

Education 109

Education Engineering APIs Enterprise 109

DMG Consulting

APRIL 16, 2019

Question: We are just getting started with speech analytics. Answer: Enterprise executives who are not thinking more broadly about the uses of solutions like speech analytics are leaving cost savings and valuable benefits on the table. AQM can also reduce the risks associated with fraud and out-of-compliance situations.

Analytics 115

Analytics Enterprise Quality management Coaching 115

AWS Machine Learning

FEBRUARY 21, 2025

The agent knowledge base stores Amazon Bedrock service documentation, while the cache knowledge base contains curated and verified question-answer pairs. For this example, you will ingest Amazon Bedrock documentation in the form of the User Guide PDF into the Amazon Bedrock knowledge base. This will be the primary dataset.

Engineering 121

Engineering APIs Analytics Enterprise 121

CSM Magazine

FEBRUARY 11, 2025

Product management and customer service constantly affect each other’s success through continuous feedback and adaptation. Converting Feedback into Features Product teams excel when they create systematic approaches to collecting and analyzing customer input.

Customer Experience 52

Customer Experience Management Front-line service Feedback 52

AWS Machine Learning

FEBRUARY 21, 2025

Continuous fine-tuning also enables models to integrate human feedback, address errors, and tailor to real-world applications. When you have user feedback to the model responses, you can also use reinforcement learning from human feedback (RLHF) to guide the LLMs response by rewarding the outputs that align with human preferences.

Benchmark 88

Benchmark Metrics Engineering Feedback 88

Outsource Consultants

FEBRUARY 18, 2025

Negative customer feedback and declining customer satisfaction: The cumulative effect of these issues often manifests as negative reviews, complaints, and a general decline in customer satisfaction scores. Data-Driven Approach: Leverage the power of data analytics to identify trends and patterns in quality issues.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

CCNG

APRIL 20, 2022

Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more. Once in place, establish a data management and analytics assessment program to identify data challenges and coordinate and prioritize projects.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process.

Management 107

Management APIs Engineering Metrics 107

AWS Machine Learning

FEBRUARY 5, 2025

There is consistent customer feedback that AI assistants are the most useful when users can interface with them within the productivity tools they already use on a daily basis, to avoid switching applications and context. For this solution, we boosted the results for the Spack documentation. For example, Spack images on Docker Hub.

Engineering 70

Engineering Feedback Analytics Education 70

TeleDirect

APRIL 23, 2025

Scalable workforce for peak seasons Custom reporting and analytics TeleDirect offers all of the above with a proven track record in supporting insurance clients across the U.S. How Specialized Call Centers Enhance Policyholder Support 1. FAQs: Insurance Call Center and Policyholder Support Q1: Can call centers help with new policy sales?

Call Center 62

Call Center Interactive Voice Response Scripts First call resolution 62

CSM Magazine

JANUARY 20, 2025

Track performance: A shared platform typically offers analytics, so you can measure response rates and ensure service improvements. Leverage Multimedia Features WhatsApp isnt just for text messagesit supports images, video, documents, and voice messages, making it much easier to clarify or enhance your customer conversations.

Customer Service 52

Customer Service Metrics Accountability Analytics 52

AWS Machine Learning

FEBRUARY 10, 2025

Current challenges faced by enterprises Modern enterprises face numerous challenges, including: Managing vast amounts of unstructured data: Enterprises deal with immense volumes of data generated from various sources such as emails, documents, and customer interactions.

Enterprise 70

Enterprise APIs Government Healthcare 70

AWS Machine Learning

OCTOBER 23, 2024

This intuitive platform enables the rapid development of AI-powered solutions such as conversational interfaces, document summarization tools, and content generation apps through a drag-and-drop interface. The IDP solution uses the power of LLMs to automate tedious document-centric processes, freeing up your team for higher-value work.

Enterprise 84

Enterprise APIs Engineering Government 84

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Successful call centers use analytics to help aid, streamline and maximize customer service and sales needs…”. AmraBeganovich. Kirk Chewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

CCNG

MAY 27, 2021

They have experience across many centers and industries and can either present quick solutions or listen to your ideas and provide feedback on what you might expect. A consultant works with you to create requirements documents that assess priorities for both functional and non-functional requirements.

Consulting 195

Consulting Consulting Contact Center Gamification 195

ROI CX Solutions

JANUARY 9, 2025

Smart implementation: Start with automating simple, repetitive tasks and gradually expand to more complex processes based on your customer feedback and team performance. Your agents can focus on building meaningful relationships while the AI handles tedious tasks like information gathering and documentation.

Customer Service 52

Customer Service Interactive Voice Response Chatbots Analytics 52

CSM Magazine

NOVEMBER 18, 2024

Effective sharing of documents is essential for both businesses and individuals. Improved Accessibility Before planning on how to host a PDF online , it is important to learn that hosting PDF files online makes them readily available to an audience, as users can view these documents from any internet-connected device with ease.

Engineering 52

Engineering Analytics Accountability Feedback 52

TeleDirect

APRIL 30, 2025

Product Recalls Call centers manage inbound traffic from concerned customers: Offering refund/replacement instructions Collecting data for internal investigations Preventing legal issues via documented communication c. Reporting, Feedback & Post-Crisis Analysis Post-crisis debriefing is essential: What were the call trends?

Call Center 62

Call Center Management Scripts Healthcare 62

AWS Machine Learning

AUGUST 22, 2024

Verisk (Nasdaq: VRSK) is a leading strategic data analytics and technology partner to the global insurance industry. By responsibly building proprietary AI models created with Verisk’s extensive clinical, claims, and data science expertise, complex and unstructured documents are automatically organized, reviewed, and summarized.

Engineering 114

Engineering Analytics APIs Government 114

AWS Machine Learning

MARCH 28, 2024

A number of techniques are typically used to improve the accuracy and performance of an LLM’s output, such as fine-tuning with parameter efficient fine-tuning (PEFT) , reinforcement learning from human feedback (RLHF) , and performing knowledge distillation. This is a challenge you are often faced with when working with larger documents.

Telecommunications 135

Telecommunications Transportation Healthcare Accountability 135

GetFeedback

JANUARY 19, 2020

As my trip progressed, I got email requests for feedback at each step. If I just wanted to give feedback to Expedia or the hotel, I’d probably drop out at this point. . Key point : Feedback surveys have to be thoughtfully designed into each touchpoint, in terms of the channel, timing, and survey questions. .

Surveys 146

Surveys Journey mapping Feedback B2B 146

TeleDirect

MARCH 26, 2025

Real-Time Data Access: Allow agents to access client history and documentation instantly. Monitor Performance and Gather Feedback Understanding how well customer care strategies are working requires regular performance monitoring and client feedback. Voice Analytics: Analyzes tone and sentiment to detect client frustration.

Customer Care 62

Customer Care Multi-channel support CRM outsourcing 62

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CSM Magazine

DECEMBER 3, 2024

SurveyMonkey for Zendesk: Gather Feedback Effortlessly Customer feedback is invaluable for improving your support. This app ensures that common issues are documented and easily accessible, reducing ticket resolution times over the long term. With its detailed analytics, you’ll always know where to improve.

Customer Experience 52

Customer Experience Technical Support Coaching Sales 52

ProProfs Blog

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Callminer

FEBRUARY 21, 2018

This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. Failing to take the necessary time to involve input from all areas when developing the business requirement documentation for the software. Peter Abah. Mark Rapley. KwicInternet.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

Feedback 78

Feedback Customer Experience SaaS Customer centricity 78

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

NOVEMBER 17, 2023

The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks. As always, AWS welcomes feedback. Please leave your feedback and questions in the comments section.

APIs 125

APIs Enterprise Big data Chatbots 125