AWS Machine Learning

OCTOBER 2, 2024

Personalization can improve the user experience of shopping, entertainment, and news sites by using our past behavior to recommend the products and content that best match our interests. You can also apply personalization to conversational interactions with an AI-powered assistant.

Personalization 118

Personalization APIs Enterprise Entertainment 118

Cincom

JANUARY 31, 2025

This is the scenario for companies that rely on manual processes for document generationcaught in a cycle of repetitive data entry, missing critical details, non-compliance, and whatnot. Every document you produce is an opportunity to reinforce your brands identity, tone, and professionalism. What is Document Generation Software?

CRM 40

CRM APIs industry standards Customer centricity 40

AWS Machine Learning

FEBRUARY 29, 2024

OpenSearch is a scalable, flexible, and extensible open source software suite for search, analytics, security monitoring, and observability applications, licensed under the Apache 2.0 If a distinctive keyword appears more frequently in a document, BM-25 assigns a higher relevance score to that document.

Personalization 118

Personalization Accountability Entertainment Construction 118

Pointillist

SEPTEMBER 10, 2020

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. Journey orchestration goes beyond traditional personalization techniques.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Mindtouch

SEPTEMBER 4, 2020

When customers engage with your company’s product documentation and self-service support knowledge, they’re doing so much more than viewing a single piece of content. What is MindTouch Customer Experience Analytics? They’re sending valuable signals about their experience. Self-Service Report.

Analytics 101

Analytics Customer Experience Self service Metrics 101

AWS Machine Learning

NOVEMBER 1, 2023

Today, personally identifiable information (PII) is everywhere. PII is sensitive in nature and includes various types of personal data, such as name, contact information, identification numbers, financial information, medical information, biometric data, date of birth, and so on.

APIs 114

APIs Government Engineering Telecommunications 114

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Part 2: Data enrichment and insights.

APIs 99

APIs Construction Analytics Technology 99

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 93

Banking APIs Accountability Analytics 93

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

APIs 100

APIs Best practices Banking Enterprise 100

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents.

APIs 90

APIs Banking Finance Analytics 90

CSM Magazine

NOVEMBER 26, 2024

Online Mortgage Applications Gone are the days of in-person meetings and stacks of paperwork. Borrowers can even upload required documents directly to the portal, which speeds up the approval process and eliminates the need for physical copies. Here’s how technology is revolutionizing customer service in the mortgage industry.

Technology 52

Technology Customer Service Real estate Chatbots 52

CCNG

DECEMBER 6, 2020

Next in line, there was a 5-way tie for the following capabilities: Omni Channel, Speech Analytics (word or sentiment recognition), Proactive Notifications, Chat Bots, and Intelligent routing to match best agent for each call. We started with a poll about the problems people are facing with their current technology.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

CCNG

APRIL 20, 2022

This King of Rock' n Roll quote may be the purest basis for considering any personal or business challenge. Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

CSM Magazine

JANUARY 20, 2025

Track performance: A shared platform typically offers analytics, so you can measure response rates and ensure service improvements. Personalize Every Interaction Customers value being treated as individuals, not numbers. Add a personal touch by recommending products or offering help based on their specific needs.

Customer Service 52

Customer Service Metrics Accountability Analytics 52

AWS Machine Learning

OCTOBER 29, 2024

Furthermore, these notes are usually personal and not stored in a central location, which is a lost opportunity for businesses to learn what does and doesn’t work, as well as how to improve their sales, purchasing, and communication processes. All of these could save effort and time, enabling you to focus more on value-added activities.

Engineering 109

Engineering APIs Sales Enterprise 109

Callminer

MAY 11, 2020

Leveraging interaction analytics software not only provides insights into your employees’ performance, but it also offer clues about employee satisfaction, enabling managers to take proactive action before a dissatisfied or disgruntled employee becomes a more serious concern. She graduated from Stanford University and Harvard Business School.

Management 273

Management Customer Experience Customer Service Coaching 273

AWS Machine Learning

FEBRUARY 10, 2025

Current challenges faced by enterprises Modern enterprises face numerous challenges, including: Managing vast amounts of unstructured data: Enterprises deal with immense volumes of data generated from various sources such as emails, documents, and customer interactions.

Enterprise 69

Enterprise APIs Government Healthcare 69

Joe Rawlinson

JANUARY 24, 2025

Businesses everywhere now understand that keeping their customer interactions consistent, personalized, and in line with regulations is essential for doing well. Increased Customer Satisfaction When there is consistent and personalized communication , customers feel a lot more valued and understood.

Management 78

Management Analytics Metrics Technology 78

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. All your data is encrypted to be private and secure.

Personalization 105

Personalization Engineering APIs Consulting 105

Education Services Group

SEPTEMBER 20, 2021

So, if you think you’ve completely resolved all data issues, your operations and analytics run without fail, and you have no need to validate anything because AI does it for you—lets connect, because this is rare. Each body on the court has a specific duty and responsibility to ensure the match is fair, accurate, and documented properly.

Analytics 97

Analytics Finance Customer centricity Sales 97

OctopusTech

FEBRUARY 21, 2025

A call center for lawyers can be beneficial in so many ways, from converting prospects to customers to offering personalized services. If your firm has multiple specialties, routing ensures that callers are connected to the specific departments they are interested in, such as personal injury attorney or family law.

Call Center 62

Call Center Interactive Voice Response virtual call center Coaching 62

Outsource Consultants

FEBRUARY 18, 2025

Data-Driven Approach: Leverage the power of data analytics to identify trends and patterns in quality issues. Documented Procedures: Document all service level agreements (SLAs) and operating procedures clearly and concisely. Document these actions and track their effectiveness.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

CCNG

MAY 27, 2021

A consultant works with you to create requirements documents that assess priorities for both functional and non-functional requirements. Bringing in a consultant allows you to be educated on the functions and features that are available. Many have experience building RFP’s that align with your goals.

Consulting 195

Consulting Consulting Contact Center Gamification 195

AWS Machine Learning

JUNE 18, 2024

Many companies across all industries still rely on laborious, error-prone, manual procedures to handle documents, especially those that are sent to them by email. Intelligent automation presents a chance to revolutionize document workflows across sectors through digitization and process optimization.

Construction 119

Construction Government Analytics Healthcare 119

Balto

MARCH 17, 2025

Companies that rely too heavily on automation often see customer frustration spike, while those that use AI to empower their teams create seamless, personalized experiences. Modern analytics platforms examine everything from call volume patterns to customer sentiment. They help answer critical questions: Why are customers calling?

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

TeleDirect

MARCH 26, 2025

Integrated CRM Systems: Maintain comprehensive client records for personalized interactions. Real-Time Data Access: Allow agents to access client history and documentation instantly. Voice Analytics: Analyzes tone and sentiment to detect client frustration. Skills-Based Routing: Direct calls to the most qualified agents.

Customer Care 62

Customer Care Multi-channel support CRM outsourcing 62

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Try not to take the demonstration of anger personally. Accept the anger.

Call Center 265

Call Center Customer Service Scripts Coaching 265

ROI CX Solutions

JANUARY 9, 2025

Let automation handle routine inquiries while your team tackles complex issues that need a personal touch. They learn from each interaction to provide personalized interactions over time. Your agents can focus on building meaningful relationships while the AI handles tedious tasks like information gathering and documentation.

Customer Service 52

Customer Service Interactive Voice Response Chatbots Analytics 52

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 129

Engineering Customer Support APIs Government 129

Nuance

FEBRUARY 16, 2022

It has been a challenging time for teams across the industry—in part because the valuable opportunities to meet in person and discuss the clinical [.] The post The new clinical documentation landscape: 4 big lessons from my first year appeared first on What’s next. This is a summary.

Healthcare 63

Healthcare Personalization Analytics 63

Call Center Weekly

JANUARY 29, 2018

By Diana Aviles The core part of Speech Analytics that sometimes gets lost amongst the high powered metadata and reporting functionalities are the audio insights themselves. You want to avoid causing people to second guess how they are observing and documenting information. Editors note: This article was originally posted on LinkedIn.

Analytics 136

Analytics First call resolution Accountability outsourcing 136

CSM Magazine

DECEMBER 3, 2024

Proactive Campaigns for Zendesk empowers your team to launch targeted campaigns, send personalized messages, and resolve issues before they escalate. The Video Reply app lets agents send personalized video replies, walking customers through solutions with clarity and empathy.

Customer Experience 52

Customer Experience Technical Support Coaching Sales 52

CSM Magazine

NOVEMBER 27, 2024

Customer experience (CX) begins the second a person visits your online platform and prioritizing it means thinking through details that might seem small but that ultimately create a smooth, user-friendly journey. Take a page from platforms like Spotify, which often leverage user data to personalize recommendations.

Customer Service 52

Customer Service Self service Metrics Chatbots 52

AWS Machine Learning

MARCH 28, 2024

If you’re implementing complex RAG applications into your daily tasks, you may encounter common challenges with your RAG systems such as inaccurate retrieval, increasing size and complexity of documents, and overflow of context, which can significantly impact the quality and reliability of generated answers.

Telecommunications 134

Telecommunications Transportation Healthcare Accountability 134

Interactions

OCTOBER 23, 2024

And when customers get a taste of a top-of-the-line IVA experience —with highly accurate understanding, automation that feels human, personalization that anticipates intent, and self-service for more complex issues—retailers with poor experiences stand out even more. Whenever possible, we meet with clients weekly.

Contact Center 62

Contact Center Surveys Self service Analytics 62