AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 129

Engineering Scripts Metrics APIs 129

AWS Machine Learning

JULY 25, 2024

Accelerate research and analysis – Instead of manually searching through SharePoint documents, users can use Amazon Q to quickly find relevant information, summaries, and insights to support their research and decision-making. The site content space also provides access to add lists, pages, document libraries, and more.

Scripts 107

Scripts APIs Engineering Enterprise 107

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 81

Analytics Management Accountability Engineering 81

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Successful call centers use analytics to help aid, streamline and maximize customer service and sales needs…”. AmraBeganovich. Kirk Chewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

APRIL 26, 2024

The documents provided show that the development of these systems had a profound effect on the way people and goods were able to move around the world. The documents show that the development of railroads and steamships made it possible for goods to be transported more quickly and efficiently than ever before.

Transportation 127

Transportation Scripts Accountability Benchmark 127

AWS Machine Learning

JUNE 11, 2024

When a Neuron SDK is released, you’ll now be notified of the support for Neuron DLAMIs and Neuron DLCs in the Neuron SDK release notes, with a link to the AWS documentation containing the DLAMI and DLC release notes. You also need the ML job scripts ready with a command to invoke them. Starting with the AWS Neuron 2.18

Scripts 122

Scripts Engineering Enterprise Management 122

AWS Machine Learning

DECEMBER 21, 2023

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

Contact Center 117

Contact Center Scripts Interactive Voice Response contact center solutions 117

Callminer

MAY 11, 2020

Leveraging interaction analytics software not only provides insights into your employees’ performance, but it also offer clues about employee satisfaction, enabling managers to take proactive action before a dissatisfied or disgruntled employee becomes a more serious concern. Take responsibility. The employee feels heard and respected.

Management 273

Management Customer Experience Customer Service Coaching 273

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

call center software 59

call center software Scripts Call Center Personalization 59

TeleDirect

FEBRUARY 7, 2025

Agents follow firm-specific scripts and compliance guidelines. Proper documentation of client information. Speech Analytics: Detects client sentiment and urgency for prioritized case handling. Sensitive client information is handled with discretion and care. Professionalism and ethical intake handling.

Call Center 62

Call Center outsourcing industry standards Scripts 62

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. Flip the script With testingRTC, you only need to write scripts once, you can then run them multiple times and scale them up or down as you see fit. Happy days! You can check framerate information for video here too.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

APIs 135

APIs Healthcare Scripts Enterprise 135

SharpenCX

APRIL 22, 2021

Once agents feel calm and ready to tackle even the most heated interactions, they can flip the script and use positive language with the customer. Read Next] 3 tactics to level-up your call center coaching with speech analytics. How agents can handle complainers (+ example scripts): Empathize.

Scripts 128

Scripts Coaching Call Center Accountability 128

AWS Machine Learning

JUNE 17, 2024

PrestoDB is an open source SQL query engine that is designed for fast analytic queries against data of any size from multiple sources. We use a preprocessing script to connect and query data from a PrestoDB instance using the user-specified SQL query in the config file. For more information on processing jobs, see Process data.

Scripts 120

Scripts Engineering Metrics Big data 120

AWS Machine Learning

MAY 31, 2024

It supports large-scale analysis and collaborative research through HealthOmics storage, analytics, and workflow capabilities. Training on SageMaker We use PyTorch and Amazon SageMaker script mode to train this model. After you have defined your training script, you can configure and submit a SageMaker training job.

Biotechnology 109

Biotechnology Scripts Healthcare APIs 109

AWS Machine Learning

APRIL 25, 2024

You use the same script for downloading the model file when creating the SageMaker endpoint. If you want to use this solution for hundreds or thousands of videos and use an asynchronous endpoint to process across multiple instances, you can use an auto scaling policy , which is designed for a large number of source documents.

Scripts 119

Scripts Analytics Accountability Sales 119

AWS Machine Learning

JULY 17, 2024

Create the Amazon Q Business application, the data source, and required components using deployment scripts. Navigate to the repository directory and run the deployment script, providing the required inputs when prompted. The deployment steps are fully automated using a shell script. Test the solution through chat.

Scripts 121

Scripts APIs Enterprise Accountability 121

AWS Machine Learning

DECEMBER 5, 2023

Enterprises may want to add custom metadata like document types (W-2 forms or paystubs), various entity types such as names, organization, and address, in addition to the standard metadata like file type, date created, or size to extend the intelligent search while ingesting the documents.

APIs 122

APIs Enterprise Accountability Healthcare 122

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 96

Scripts Engineering APIs Consulting 96

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. Reporting and Analytics: LiveAgent provides you with in-depth insights into customer interactions, contact center performance, and overall support operations to support effective decision-making.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Enghouse Interactive

OCTOBER 13, 2020

A typical example would be to use that extracted insight to interface with an associated knowledge base and then recommend a process, script, or document to help deal with the situation or need at hand. The Promise: With context, AI seeks to improve – more quickly than ever.

Scripts 96

Scripts Interactive Voice Response Analytics Contact Center 96

aircall

OCTOBER 6, 2021

Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities. However, they also shouldn’t rely too heavily on scripts). For example, you can use cloud phone technology with an integrated analytics dashboard to monitor KPIs.

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

DECEMBER 21, 2022

Apache Iceberg is an open table format for very large analytic datasets. It manages large collections of files as tables, and it supports modern analytical data lake operations such as record-level insert, update, delete, and time travel queries. For an example of how to do this, see the Athena documentation. AWS Glue Job setup.

Scripts 93

Scripts Engineering APIs Big data 93

AWS Machine Learning

JUNE 12, 2024

Amazon Q returns the response as a JSON object (detailed in the Amazon Q documentation ). sourceAttributions – The source documents used to generate the conversation response. In Retrieval Augmentation Generation (RAG), this always refers to one or more documents from enterprise knowledge bases that are indexed in Amazon Q.

APIs 134

APIs Enterprise Accountability Feedback 134

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. . resource("s3").Bucket Bucket (bucket).Object resource("s3").Bucket(bucket).Object("request.pkl").upload_file("request.pkl")

Scripts 116

Scripts APIs Government Analytics 116

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 89

Enterprise Scripts Best practices Analytics 89

AWS Machine Learning

DECEMBER 13, 2024

Hence, a use case is an important predictive feature that can optimize analytics and improve sales recommendation models. In both LSA and LDA, each document is treated as a collection of words only and the order of the words or grammatical role does not matter, which may cause some information loss in determining the topic.

Scripts 87

Scripts Engineering Analytics Sales 87

Help Scout

JULY 13, 2021

Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. Teach them to read analytically. This one was a robot, but there are plenty of real humans who aren’t able to break from the script even when the play suddenly has a new act. Be careful about scripting customer service responses too tightly.

Customer Service 137

Customer Service Scripts Chatbots Airlines 137

AWS Machine Learning

JUNE 19, 2024

Imagine the possibilities: Quick and efficient brainstorming sessions, real-time ideation, and even drafting documents or code snippets—all powered by the latest advancements in AI. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

APIs 102

APIs Engineering Accountability Big data 102

AWS Machine Learning

MARCH 22, 2023

Snowflake is an AWS Partner with multiple AWS accreditations, including AWS competencies in machine learning (ML), retail, and data and analytics. The information and procedures in this section help you understand how to properly use the documentation provided by your IdP. bin/bash set -eux ## Script Body cat > ~/.snowflake_identity_provider_oauth_config

APIs 96

APIs Engineering Analytics Scripts 96

Comm100

MAY 19, 2020

Reports and analytics. If you have many such documents or help articles online, though, customers or users may not be able to find or use them quickly. With live chat, agents are able to “push” links to help or training documents quickly via the chat window. Reports and Analytics. Improve customer service and loyalty.

Best practices 111

Best practices Sales Analytics Benchmark 111

Callminer

APRIL 23, 2019

By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance. Document all updates and protocol changes.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

JULY 25, 2022

For detailed instructions on how to use the DGL-KE, refer to Training knowledge graph embeddings at scale with the Deep Graph Library and DGL-KE Documentation. SageMaker processing allows you to run a script remotely on a chosen instance type and Docker image without having to worry about resource allocation and data transfer.

Scripts 91

Scripts Engineering Analytics APIs 91

AWS Machine Learning

JANUARY 6, 2023

OpenSearch Service is a fully managed service that makes it easy for you to perform interactive log analytics, real-time application monitoring, website search, and more. OpenSearch is an open source, distributed search and analytics suite derived from Elasticsearch. The S3 path to the movie node file. from your terminal.

Entertainment 100

Entertainment APIs Scripts Analytics 100

AWS Machine Learning

JANUARY 30, 2024

This event in the SQS queue acts as a trigger to run the OSI pipeline, which in turn ingests the data (JSON file) as documents into the OpenSearch Serverless index. script with llava_inference.py , and create a model.tar.gz script has additional code to allow reading an image file from Amazon S3 and running inference on it.

Scripts 126

Scripts Enterprise Analytics APIs 126

AWS Machine Learning

DECEMBER 18, 2023

It is a document based storage that provides a fully managed database, with built-in full-text and vector Search , support for Geospatial queries, Charts and native support for efficient time series storage and querying capabilities. Create the function Setup the Atlas Application services to create the trigger and functions.

Finance 121

Finance APIs Big data Analytics 121

TechSee

NOVEMBER 6, 2018

Billing proofs and contracting issues: Documents can get confusing, with so many details and fine print. With AR remote assistance, agents can share a view of a physical document in order to point at and address billing inquiries, invoice clarification or contract misalignment.

Technical Support 104

Technical Support Call Center Technology Enterprise 104