Aspect
SEPTEMBER 4, 2019
Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment. Adding speech analytics provides the mechanism for identifying stress inducers, like the nature of complaints and problems. Get the eBook now. Can you turn business insights into reduced operating costs?
Aspect
JUNE 16, 2017
Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics. Let’s consider each of these in turn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
APRIL 10, 2017
Forbes) By using advanced analytics, companies can make better use of their customer and user experiences, leading to higher satisfaction — and loyalty — in the long term. eBook The Definitive Guide to Storytelling in Business: A how to guide in rising above the noise and making an impact by Matthew Woodget. (Go
Noble Systems
JUNE 30, 2020
According to market research firms, the call center analytics field, especially for speech analytics, is one of the fastest-growing segments in the call center management technology market. Let’s look at what Speech Analytics is, and how the business insights it produces impact the contact center and the customer experience.
Advertisement
In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. This eBook details typical implementation challenges and steps that can get your speech program to its full potential. But most organizations don’t achieve anything close to their initial expectations.
Aspect
JULY 24, 2017
In my last blog , we talked about the huge gulf between the value of speech analytics and the actual use of speech analytics in contact centers. When you pull back the covers, the differences are quite significant and can heavily influence the effectiveness of your new speech analytics system.
Noble Systems
AUGUST 12, 2020
In recent years, many companies have turned to speech analytics to help maximize recovery and regulatory compliance. Prior to speech analytics, call center managers would randomly select a number of calls to monitor quality. Speech analytics monitors and analyzes every interaction that debt collection agents have with consumers.
Advertisement
Google Analytics has been a core tool for marketers for many years. And, not too much has changed–until Google Analytics 4 (GA4). In our eBook, Google Analytics 4: The Ultimate Guide , we’ll empathize over the frustrations of the new platform, then arm you with the tools you need to transform roadblocks into opportunities and success.
Advertisement
Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
Expert insights. Personalized for you.
85 
Let's personalize your content