AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses. He helps enterprise customers in the Northeast U.S.

Engineering 136

Engineering Customer Support APIs Government 136

AWS Machine Learning

NOVEMBER 13, 2024

A reverse image search engine enables users to upload an image to find related information instead of using text-based queries. Solution overview The solution outlines how to build a reverse image search engine to retrieve similar images based on input image queries. Engine : Select nmslib. Choose Create vector index.

Engineering 125

Engineering Management APIs Healthcare 125

AWS Machine Learning

NOVEMBER 15, 2024

Solution overview This changed with GoDaddy Lighthouse, a generative AI-powered interactions analytics solution, which unlocks the rich mine of insights sitting within our customer care transcript data. By engineering prompts that run against an LLM, we can systematically derive powerful and standardized insights across text-based data.

Analytics 117

Analytics Engineering APIs Customer Care 117

AWS Machine Learning

DECEMBER 19, 2023

Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. Just like DevOps combines development and operations for software engineering, MLOps combines ML engineering and IT operations.

Analytics 135

Analytics Engineering Government Best practices 135

AWS Machine Learning

NOVEMBER 15, 2023

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. The CCI Post-Call Analytics (PCA) solution is part of CCI solutions suite and fit many of the identified requirements.

Analytics 128

Analytics Interactive Voice Response Average Handle Time Contact Center 128

AWS Machine Learning

MAY 3, 2023

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

Engineering 103

Engineering Metrics APIs Big data 103

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. To learn more, visit Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. The following diagram illustrates the solution architecture.

Analytics 127

Analytics First call resolution Banking Interactive Voice Response 127

CCNG

MARCH 6, 2024

There are many types of AI, however, 95% of AI is being utilized effectively and most of the innovation in the contact center is based on Generative and Analytical. Analytical AI analyzes large amounts of data and processes quickly, sometimes in real-time, and creates actionable insights from that data.

Contact Center 195

Contact Center Calibration Analytics Interactive Voice Response 195

CCNG

SEPTEMBER 11, 2024

Ranging from the intricacies of AI-driven personalization to the influential real-time analytical capabilities shaping proactive decision-making, these trends not only redefine operational structures but also signify a monumental shift in how contact centers engage with customers, aiming to provide unparalleled experiences.

Contact Center 195

Contact Center Technology CCNG First call resolution 195

ShepHyken

APRIL 1, 2019

AI adoption is nascent, but it’s set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. Search Engine Journal) In this article, we’ll go through all the steps of building a social customer service strategy from scratch and answer the frequently asked questions about social customer support.

Customer Service 267

Customer Service Chatbots Engineering Analytics 267

Callminer

FEBRUARY 4, 2021

Firstly, contact centers can make use of call analytics software to analyze past call recordings and use them to train agents how to identify vulnerable customers. Older citizens, the unhealthy, and those in low-income areas have always been targets for social engineering. You can also inform them of their increased vulnerability.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

MAY 5, 2023

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. Users may have to manually filter out unsuitable image results when dealing with complex searches.

Engineering 110

Engineering APIs Scripts Enterprise 110

OctopusTech

JULY 25, 2024

Including keywords in video titles, descriptions, captions, and the videos themselves makes them more easily discoverable in search engines. Videos on the first page of Google results get clicked about 41% of the time according to Search Engine Journal. Ongoing video analytics help fuel continuous SEO improvement.

Marketing 126

Marketing Real estate Engineering Analytics 126

AWS Machine Learning

JANUARY 4, 2024

Specifically, we discuss the following: Why do we need Text2SQL Key components for Text to SQL Prompt engineering considerations for natural language or Text to SQL Optimizations and best practices Architecture patterns Why do we need Text2SQL? Effective prompt engineering is key to developing natural language to SQL systems.

Best practices 141

Best practices Enterprise Engineering APIs 141

CX Global Media

AUGUST 8, 2019

You can also learn more in the webinar 3 Common Questions Contact Centers Should NEVER ask about Speech Analytics. And the way we’ve done that is we built something called scanner, it’s a semantic search query engine, and we have a builder that you just describe kind of the story of a call. Additional Resources.

Contact Center 246

Contact Center Coaching Call Center Analytics 246

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast. The vast array of models and the sophisticated feature engineering capabilities offered by AWS Forecast proved more advantageous and optimized our resource utilization.

Management 133

Management Engineering Analytics Construction 133

AWS Machine Learning

NOVEMBER 22, 2024

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications.

Government 103

Government Banking Accountability Engineering 103

OrecX

MAY 25, 2022

Conversational analytics engines automatically identify these words and can alert managers, team leaders and/or quality evaluators who can use those relevant sections of an interaction to better coach underperforming agents. When this happens, the transcription engine has trouble discerning what each individual said.

Engineering 127

Engineering Analytics Coaching Accountability 127

AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics. This post is co-written with Jayadeep Pabbisetty, Sr.

APIs 133

APIs Construction Engineering Analytics 133

ShepHyken

SEPTEMBER 9, 2022

He has 13 years of experience in the industry and focuses on performance marketing, search engine optimization, and analytics. Juan Jaramillo is Performance Marketing Director for Cordial , a cross-channel marketing and data platform. For more articles from Shep Hyken and his guest contributors, go to customerserviceblog.com.

Marketing 212

Marketing Sales Engineering Analytics 212

ShepHyken

OCTOBER 21, 2022

But for customers to find you, this means optimizing your content with search engine optimization. But to build targeted messaging, it helps to look at your real-time data and analytics so you can segment your customers into different groups. Publish Highly-Specific Content That Brings Value to the Customer .

Marketing 203

Marketing Customer Experience Customer centricity Consulting 203

AWS Machine Learning

OCTOBER 20, 2023

This framework’s federated approach allows the central platform engineering team to set some high-level policies and standards, but also gives LOB teams flexibility to adapt based on local needs. In addition, the administrator sets up a variety of organization units (OUs) and initial accounts to support your ML and analytics workflows.

Government 134

Government Engineering Accountability Enterprise 134

AWS Machine Learning

DECEMBER 4, 2023

We capitalized on the powerful tools provided by AWS to tackle this challenge and effectively navigate the complex field of machine learning (ML) and predictive analytics. This capability of predictive analytics, particularly the accurate forecast of product categories, has proven invaluable.

Engineering 129

Engineering Analytics Benchmark Big data 129

AWS Machine Learning

FEBRUARY 26, 2024

About the Authors Bruno Klein is a Senior Machine Learning Engineer with AWS Professional Services Analytics Practice. He helps customers implement big data and analytics solutions. Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

Metrics 139

Metrics Big data Analytics Engineering 139

ConvergeOne

JANUARY 23, 2024

With customer experience at the core of its mission, Press Ganey set out to design a cloud-hosted, self-service platform that would give providers access to dashboards with insights and advanced analytics. This platform would help providers improve safety, clinical excellence, workforce engagement, and the patient experience.

Healthcare 105

Healthcare Self service Engineering Analytics 105

AWS Machine Learning

DECEMBER 12, 2023

Thousands of engineers are being onboarded to contribute to this transition. Vodafone Digital engineering (VDE) invited Accenture and AWS to co-host an exclusive event at their annual DigiFest, a week-long event celebrating the scale of their global VDE teams, championing reusable apps and collaborative idea generation.

Telecommunications 134

Telecommunications Engineering Chatbots CRM 134

AWS Machine Learning

FEBRUARY 28, 2024

The solution in this post aims to bring enterprise analytics operations to the next level by shortening the path to your data using natural language. Our solution aims to address those challenges using Amazon Bedrock and AWS Analytics Services. Therefore, collecting comprehensive and high-quality metadata also remains a challenge.

Engineering 138

Engineering Best practices Analytics Enterprise 138

C3Centricity

MARCH 12, 2024

By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings. The Role of SEO in Driving High-Quality Traffic Search Engine Optimization (SEO) remains a cornerstone strategy for driving quality traffic.

Entertainment 118

Entertainment Engineering Marketing Analytics 118

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 59

Analytics Management Accountability Engineering 59

Customer Service Life

NOVEMBER 10, 2022

With a bit of digging, we discover a larger bug or problem that may need to be addressed by engineering. Before reporting to engineering we get a sense of how many customers are impacted by the issue. An analyst reviews trends using speech or text analytics software discovering many support tickets about the same issue.

Contact Center 132

Contact Center Engineering Average Handle Time Analytics 132

AWS Machine Learning

MAY 30, 2024

It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Building a robust solution to extract information from videos poses challenges from both machine learning (ML) and engineering perspectives. The following screenshots show some examples.

Advertising 136

Advertising APIs Education Analytics 136

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 133

Analytics APIs Engineering Construction 133

AWS Machine Learning

DECEMBER 4, 2024

Available in SageMaker AI and SageMaker Unified Studio (preview) Data scientists and ML engineers can access these applications from Amazon SageMaker AI (formerly known as Amazon SageMaker) and from SageMaker Unified Studio. Comet has been trusted by enterprise customers and academic teams since 2017. To learn more, visit Deepchecks.

Engineering 138

Engineering Enterprise SaaS Management 138

AWS Machine Learning

AUGUST 21, 2024

Amazon DataZone makes it straightforward for engineers, data scientists, product managers, analysts, and business users to access data throughout an organization so they can discover, use, and collaborate to derive data-driven insights. This allows you to perform feature engineering before building the model.

Government 128

Government Banking Engineering Enterprise 128

AWS Machine Learning

FEBRUARY 27, 2024

Model build pipeline The model build pipeline orchestrates the model’s lifecycle, beginning from preprocessing, moving through training, and culminating in being registered in the model registry: Preprocessing – Here, the SageMaker ScriptProcessor class is employed for feature engineering, resulting in the dataset the model will be trained on.

Best practices 139

Best practices Engineering Scripts Analytics 139

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 136

Contact Center CRM Analytics Average Handle Time 136