AWS Machine Learning

NOVEMBER 22, 2023

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. This session uses the Claude 2 LLM as an example of how prompt engineering helps to solve complex customer use cases. Reserve your seat now! Reserve your seat now!

Engineering 137

Engineering Best practices APIs Government 137

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Since time is money in a contact center, first contact resolution is a primary goal, regardless of the industry. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JUNE 25, 2024

This extension provides a robust monitoring solution, offering deeper insights and analytics tailored specifically for Neuron-based applications. Ziwen Ning is a software development engineer at AWS. Geeta Gharpure is a senior software developer on the Annapurna ML engineering team.

Metrics 95

Metrics Best practices Analytics Accountability 95

NobelBiz

FEBRUARY 21, 2023

Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. On the other hand, analytics refers to the use of advanced tools and techniques to analyze the collected data.

Best practices 52

Best practices Analytics Contact Center Coaching 52

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Tethr

JUNE 22, 2021

In addition, many companies are now moving to voice analytics solutions to measure effort, as a more automated way to record and track customer conversations. You can create or purchase hyper-specific effort surveys, add an effort-specific question to the end of existing surveys, or utilize and score data you already have to arrive at a CES.

Customer effort 78

Customer effort industry standards Metrics Surveys 78

Call Journey

OCTOBER 20, 2018

Businesses are now improving their business performance by utilizing conversation analytics as a way to tap into insights from everyday customer telephone interactions. Until recently, the industry standard for reviewing calls coming through a contact center oscillated below 2%. It was originally published on Genesys blog.

Scripts 45

Scripts Customer emotions industry standards Contact Center 45

OctopusTech

AUGUST 14, 2023

Redesigning also includes search engine optimization, optimizing website speed, monitoring technical performance, and responsive web design. We believe that you should design it to meet the latest industry standards, organizational goals, and the needs of customers. When Should You Redesign Your Website?

Engineering 62

Engineering Advertising Sales Technology 62

CSM Magazine

NOVEMBER 1, 2018

They facilitate multilingual content development and support the latest industry standards in content interoperability. Most best-in-class customer service training solutions already include a gamification engine that helps improve productivity and retention through gaming elements like badges, points, levels, rewards and leaderboards.

Customer Service 40

Customer Service Gamification industry standards Metrics 40

Stratifyd

JUNE 13, 2019

One of our Sales Engineers, Vivian Wang, recently switched from an iPhone 6 Plus to a Google Pixel 3. Apple’s CX is difficult to match, and from the in-store experience to inviting product design, the tech brand has set and maintained the industry standard for phones.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

JustCall

APRIL 5, 2023

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Along the same lines, you can always raise a request with JustCall engineers to expand the integration suite, and they will gladly do it. Unfortunately, 8×8 misses out on this front.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Data-Driven Insights Call/Contact centers that are managed professionally are able to leverage data analytics to their advantage and make data-driven decisions.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Tethr

OCTOBER 2, 2020

What he’s found is that “when scores hover in the middle, it almost always means the agent isn’t doing much to engineer a great experience. Customer effort score: industry benchmarks and best practices. You may start with some theories that you’ll prove out using Tethr’s conversation analytics.

Customer effort 104

Customer effort Customer Care Coaching Surveys 104

Back Office Centers

NOVEMBER 17, 2023

Other areas including engineering, business, gaming, and entertainment can also benefit from image mining. If you assign this responsibility to a less seasoned worker in your business, the caliber of the analytics can degrade. It assists them in improving their software for end users.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 138

Best practices Government Engineering Accountability 138

Hodusoft

NOVEMBER 6, 2024

HoduCC call and contact center software is engineered to enhance agents’ performance. It comes equipped with advanced features such as real-time analytics and reporting tools that can help contact center management make data-driven decisions and improve operations.

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

NobelBiz

APRIL 9, 2024

Standards Call Centers Must Follow In addition to specific regulations, call centers should adhere to industry standards and best practices, here are 10 of the most important standards any call center should follow: 1. How NobelBiz Omni+ can take your Contact Center to the Next Level?

Call Center 104

Call Center Telemarketing Healthcare Government 104

JustCall

FEBRUARY 24, 2025

These agents can exist in many forms, from recommendation engines that personalize your Netflix queue to self-driving cars that navigate traffic. Best for : Any AI system that requires continuous improvement, such as chatbots, recommendation engines, and fraud detection.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

Stratifyd

DECEMBER 11, 2018

Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal! BA/BS degree in Information Technology, Computer Science, Engineering or related field.

Engineering 40

Engineering industry standards Analytics Healthcare 40

Cincom

MARCH 5, 2025

Businesses offering Engineer-to-Order (ETO) or Configure-to-Order (CTO) solutions face significant challenges in manually managing these complexities. Businesses can expect even faster quoting, enhanced personalization, and predictive analytics to improve deal conversion rates. 5- Can CPQ work with my existing CRM and ERP systems?

CRM 40

CRM Upselling Automotive Sales 40

Cincom

MARCH 29, 2025

Businesses must ensure that quotes align with industry standards, tax regulations, and contract policies to avoid penalties and reputational damage. Industry-Specific Compliance: In regulated sectors like aerospace or healthcare, quoting software ensures that all components meet engineering, safety, and compliance standards.

Finance 40

Finance CRM Sales industry standards 40

AWS Machine Learning

NOVEMBER 1, 2024

Instead, a core component of decentralized clinical trials is a secure, scalable data infrastructure with strong data analytics capabilities. Amazon Redshift is a fully managed cloud data warehouse that trial scientists can use to perform analytics. In his spare time, Sid enjoys walking his dog in Central Park and playing hockey.

Metrics 112

Metrics Transportation industry standards Analytics 112