Calabrio

JANUARY 27, 2025

Within a day or two of implementing a speech analytics solution, managers often collect so much information that they are overwhelmed. This is an excellent approach, as it gives speech analytics analysts an opportunity to learn to use the solution prior to rolling it out throughout the enterprise.

Analytics 52

Analytics Contact Center Gamification Coaching 52

Calabrio

JANUARY 27, 2025

Within a day or two of implementing a speech analytics solution, managers often collect so much information that they are overwhelmed. This is an excellent approach, as it gives speech analytics analysts an opportunity to learn to use the solution prior to rolling it out throughout the enterprise.

Contact Center 52

Contact Center Analytics Gamification Coaching 52

Calabrio

FEBRUARY 28, 2025

Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. What is voice analytics? What is voice analytics? It delves deeper into the emotional and contextual layers of speech.

Analytics 52

Analytics Contact Center contact center workforce Average Handle Time 52

AWS Machine Learning

MARCH 19, 2025

Their results speak for themselvesAdobe achieved a 20-fold scale-up in model training while maintaining the enterprise-grade performance and reliability their customers expect. ServiceNows innovative AI solutions showcase their vision for enterprise-specific AI optimization. times lower latency) and the flexibility to evolve.

Healthcare 144

Healthcare Enterprise APIs Transportation 144

AWS Machine Learning

OCTOBER 16, 2024

In this post, we demonstrate how the CQ solution used Amazon Transcribe and other AWS services to improve critical KPIs with AI-powered contact center call auditing and analytics. Additionally, Intact was impressed that Amazon Transcribe could adapt to various post-call analytics use cases across their organization.

Customer Service 89

Customer Service Scripts Coaching Finance 89

TeleDirect

DECEMBER 25, 2024

Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Use analytics to monitor performance and optimize processes. Whether youre a small startup or a global enterprise, investing in 24/7 support can drive loyalty, retention, and growth.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

AWS Machine Learning

MARCH 4, 2025

Scalability The solution can handle multiple reviews simultaneously, making it suitable for organizations of all sizes, from startups to enterprises. At the time of writing of this blog, only the AWS Well-Architected Framework, Financial Services Industry, and Analytics lenses have been provisioned.

Best practices 120

Best practices Enterprise Engineering Strategic Value 120

3CLogic

DECEMBER 17, 2024

1 To stay competitive and ensure long-term business success, enterprises must quickly adapt and continue to invest in customer experience (CX) initiatives. In fact, 80% of customers report valuing the experience provided by an organization just as much as its products.

Contact Center 98

Contact Center Self service Coaching Benchmark 98

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. We are looking forward to bringing this valuable capability into the hands of many more large enterprises.” This can make it challenging to scale quality management within the contact center.

Analytics 120

Analytics Customer Service APIs Entertainment 120

AWS Machine Learning

DECEMBER 4, 2024

SageMaker Unified Studio setup SageMaker Unified Studio is a browser-based web application where you can use all your data and tools for analytics and AI. This will provision the backend infrastructure and services that the sales analytics application will rely on. You’ll use this file when setting up your function to query sales data.

APIs 107

APIs Sales Surveys Analytics 107

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. He helps support large enterprise customers at AWS and is part of the Machine Learning TFC. He specializes in AI/ML solutions.

Engineering 112

Engineering APIs Sales Enterprise 112

TechSee

NOVEMBER 27, 2024

By focusing on efficient service interactions, nurturing a customer-centric culture, and leveraging technology, we’ll outline how enterprises not only create a seamless and delightful customer experience but also drive business growth. This reduces wait times and improves overall efficiency.

Customer Experience 124

Customer Experience Customer centricity Average Handle Time Telecommunications 124

AWS Machine Learning

NOVEMBER 22, 2024

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. In his spare time, he rides motorcycle and walks with his sheep-a-doodle!

Government 101

Government Banking Accountability Engineering 101

Callminer

NOVEMBER 9, 2020

Speech analytics software , for example, enables call centers to review past fraudulent calls, customize a fraudulent scorecard, and leverage real-time analytics to provide guidance to agents while on the call if a call is flagged as potential fraud. Caller has difficulty answering KBA questions.

Call Center 345

Call Center Banking Contact Center Accountability 345

AWS Machine Learning

JANUARY 4, 2024

Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members. Conclusion In this post, we discussed how we can generate value from enterprise data using natural language to SQL generation.

Best practices 140

Best practices Enterprise Engineering APIs 140

AWS Machine Learning

NOVEMBER 15, 2024

The chatbot improved access to enterprise data and increased productivity across the organization. Amazon Q Business is a generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems.

Chatbots 114

Chatbots Engineering Enterprise Government 114

AWS Machine Learning

FEBRUARY 10, 2025

Gordon Campbell is the Chief Customer Officer and Co-Founder of RDC, where he leverages over 30 years in enterprise software to drive RDCs leading AI Decisioning platform for business and commercial lenders. At RDC, Hendra designs end-to-end analytics solutions within an Agile DevOps framework.

Chief Customer Officer 110

Chief Customer Officer Banking SaaS Engineering 110

3CLogic

JANUARY 28, 2025

These overlaps have resulted in multiple user experiences, redundant processes, duplicated capabilities, and increasing costs, challenging modern enterprises to optimize CX. This enables enterprises to deliver faster, more personalized CX while reducing costs and complexity.

Customer Experience 105

Customer Experience CRM Contact Center Enterprise 105

AWS Machine Learning

NOVEMBER 19, 2024

The technical sessions covering generative AI are divided into six areas: First, we’ll spotlight Amazon Q , the generative AI-powered assistant transforming software development and enterprise data utilization. Second, we’ll delve into Amazon Bedrock , our fully managed service for building generative AI applications.

APIs 108

APIs Enterprise Best practices Government 108

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Finally, ODAP was designed to incorporate cutting-edge analytics tools and future AI-powered insights.

Government 86

Government Analytics Engineering CRM 86

ShepHyken

JULY 29, 2019

Enterprises reap the most benefits of nurturing customer relationships long-term in order to keep customers constantly satisfied. And now, with the help of emotion detection and analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. My Comment: Customer success is a hot topic.

Customer Service 306

Customer Service Enterprise Analytics Customer Experience 306

TechSee

DECEMBER 17, 2024

Enhanced scheduling, route planning, real-time updates, and data analytics are instrumental in revamping traditional field service management. By streamlining processes, enterprises can ensure timely service delivery, minimize downtime, and enhance the overall customer experience.

Enterprise 109

Enterprise Technology Analytics Management 109

AWS Machine Learning

APRIL 3, 2025

API Gateway plays a complementary role by acting as the main entry point for external applications, dashboards, and enterprise integrations. Meanwhile, structured metadata and processed results are housed in Amazon RDS, enabling fast queries and integration with enterprise applications.

APIs 116

APIs Telecommunications Enterprise Best practices 116

AWS Machine Learning

FEBRUARY 21, 2025

Previously, he was a Data & Machine Learning Engineer at AWS, where he worked closely with customers to develop enterprise-scale data infrastructure, including data lakes, analytics dashboards, and ETL pipelines.

Engineering 125

Engineering APIs Analytics Enterprise 125

AWS Machine Learning

FEBRUARY 25, 2025

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.

Enterprise 105

Enterprise Engineering APIs Accountability 105

PeopleMetrics

MARCH 11, 2025

AI-enhanced feedback interpretation As I have mentioned in previous blog posts, AI-driven text analytics can categorize and summarize open-ended responses in real time, helping businesses understand trends without manually reading thousands of comments. to increase engagement.

Surveys 100

Surveys Feedback Chatbots Enterprise 100

AWS Machine Learning

DECEMBER 19, 2023

Figure 1 -– PwC Machine Learning Ops Accelerator capabilities In a real enterprise scenario, additional steps and stages of testing may exist to ensure rigorous validation and deployment of models across different environments. Ankur Goyal is a director in PwC Australia’s Cloud and Digital practice, focused on Data, Analytics & AI.

Analytics 133

Analytics Engineering Government Best practices 133

AWS Machine Learning

JANUARY 31, 2025

About the Authors Jordan Knight is a Senior Data Scientist working for Travelers in the Business Insurance Analytics & Research Department. As a member of the Enterprise AI team, she has advanced efforts to transform processing within Operations using AI and cloud-based technologies. Sara Reynolds is a Product Owner at Travelers.

Engineering 100

Engineering Enterprise APIs Consulting 100

Blueship Call Center

DECEMBER 19, 2024

This kind of adaptability is crucial when sectors or enterprises experience periods of rapid expansion. Advanced technical solutions like AI-driven chatbots, CRM integration, and analytics platforms are being made available by companies that outsource call center services.

outsourcing 74

outsourcing Call Center Healthcare Education 74

AWS Machine Learning

FEBRUARY 10, 2025

The digital transformation wave has compelled enterprises to seek innovative solutions to streamline operations, enhance efficiency, and maintain a competitive edge. For enterprises, this means achieving higher levels of operational excellence, significant cost savings, and scalable solutions that adapt to business growth.

Enterprise 76

Enterprise APIs Government Healthcare 76

CCNG

APRIL 20, 2022

Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more. Once in place, establish a data management and analytics assessment program to identify data challenges and coordinate and prioritize projects.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

CX Accelerator

JUNE 8, 2020

Of the opportunity, here’s what ,, Vijaya Vardhan , Enterprise Customer Support and Success Manager at Atlassian had to say: “I always got a bunch of insights listening to recorded calls. That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Make no mistake.

Surveys 345

Surveys Contact Center Consulting Consulting 345

CSM Magazine

DECEMBER 16, 2024

By crafting messages that resonate with the audience and leveraging each channels points of strength, enterprises will be able to automate marketing tasks and augment response rates, while maintaining consistent brand voice and relevance with their customers.

Enterprise 52

Enterprise Analytics Marketing Customer Support 52

Beyond Philosophy

MAY 21, 2022

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise.

Consulting 39

Consulting Consulting Enterprise Analytics 39

AWS Machine Learning

APRIL 24, 2025

OpenSearch is a distributed open-source search and analytics engine composed of a search engine and vector database. About the Authors Renan Bertolazzi is an Enterprise Solutions Architect helping customers realize the potential of cloud computing on AWS. OpenSearch Service is the AWS recommended vector database for Amazon Bedrock.

Engineering 107

Engineering APIs Enterprise Accountability 107

Interaction Metrics

APRIL 17, 2025

If youre a large enterprise with a team of analysts and a six-figure budget, it might be perfect. Best For Organizations of any size that want expert-built surveys, top-tier analytics, and full access to premium platforms without paying for or managing the tools themselves. But that doesnt mean its the right fit for everyone.

Surveys 48

Surveys Enterprise B2B Analytics 48