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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. With Amazon Cognito , you can authenticate and authorize users from the built-in user directory, from your enterprise directory, and from other consumer identity providers.

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Mastering customer health for complex enterprise relationships

Totango

For enterprise organizations, managing customer relationships is far from simple. For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts.

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How Contact Center Insights Can Improve Enterprise Operations

Contact Center Pipeline

What do you picture when someone says “contact center”? Rows of employees at computers with headsets? An office full of tiny cubicles? Personally, I picture a giant treasure chest overflowing with gold. No, I’m not insane… at least I don’t think so. But when I think of contact centers, the first thing that comes to […].

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Voice Analytics: Unlock Insights in Your Contact Center Conversations

Calabrio

Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. What is voice analytics? What is voice analytics? It delves deeper into the emotional and contextual layers of speech.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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Service Trends in 2024: Top Predictions and Lessons Learned

TechSee

For early adopters and innovation forward enterprises, Generative AI became integral to the customer service experience, helping brands create dynamic content and recommendations tailored to individual customers and their specific needs. However, adoption was slower across the mainstream enterprise, often due to cost and resource constraints.

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How to Use Contact Center Speech Analytics

Calabrio

Within a day or two of implementing a speech analytics solution, managers often collect so much information that they are overwhelmed. This is an excellent approach, as it gives speech analytics analysts an opportunity to learn to use the solution prior to rolling it out throughout the enterprise.