Analytics Enterprise Interactive Voice Response 
NobelBiz
APRIL 2, 2024
With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.
Callminer
APRIL 20, 2018
As your customers demand to address less complex issues with self-service , for example, you should adopt self-service analytics using business intelligence to analyze self-service interactions via interactive voice response (IVR), self-service websites, and chatbots.
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AWS Machine Learning
NOVEMBER 15, 2023
Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. They are processing data across channels, including recorded contact center interactions, emails, chat and other digital channels.
TechSee
OCTOBER 31, 2018
AI-driven predictive analytics are helping telecoms provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data. Predictive maintenance. Preventive maintenance is not only effective on the network side, but on the customer’s side as well.
Fonolo
FEBRUARY 21, 2023
For starters, using SIP technology to enable voice and video calls, messaging, and data transmission saves money: up to 50% more, according to Gartner analysts. Can be up to 50% cheaper than traditional telco setups and Can easily facilitate advanced features like Web Call-Backs (formerly Visual IVR) and speech analytics.
CX Accelerator
JUNE 8, 2020
In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Navigate your IVR.
TechSee
DECEMBER 11, 2018
Call center leaders realize that the time has come to deliver real measurable value to the enterprise. At its best, it is preferred by consumers and profitable for the enterprise. Technologies: Data Analytics, AI, AR solutions. Self-service: Self-service is slowly emerging as the holy grail of modern CX.
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