CSM Magazine

OCTOBER 24, 2024

Predictive Analytics and Insights Predictive analytics plays a role in shaping growth plans for businesses. Revenue management software used for recurring income taps into data to predict trends. Offering flexible pricing options that cater to customer needs can attract more clients and maximize revenue potential.

Management 52

Management Revenue potential Analytics CRM 52

TeleDirect

APRIL 3, 2025

Whether youre a small startup or a large enterprise, our solutions are designed to grow with you. Real-Time Analytics and Reporting: Gain insights into call performance and customer behavior. Reduced Call Abandonment: Capture every lead and maximize revenue potential.

Interactive Voice Response 62

Interactive Voice Response Abandon rate Healthcare Multi-channel support 62

Totango

JANUARY 3, 2024

These touchpoints are key for driving positive customer outcomes and unlocking new revenue potential—which makes connecting revenue intelligence platforms, like Gong and Chorus, directly into Totango critical to accelerate the path to success for customers, relieving what would be an otherwise time-consuming and difficult burden.

Revenue potential 109

Revenue potential Enterprise Accountability Marketing 109

Cincom

MARCH 6, 2025

While this diversified approach expands reach and revenue potential, it also introduces significant pricing complexities that can impact profitability, brand perception, and customer trust. Additionally, automated workflows reduce the risk of pricing miscalculations, keeping margins intact while maximizing revenue potential.

Automotive 40

Automotive Revenue potential CRM Sales 40

Avaya

MAY 24, 2016

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 Why is the market potential so huge? What is making analytics the new in-crowd? What is making analytics the new in-crowd? billion in 2016 , to $41.5 But why now?

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. billion (excluding carrier revenue) as of the end of 2016. 11/30/2017.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

MAY 15, 2018

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 Given that this represents only 11.4

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59