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Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

AWS Machine Learning

In this post, we demonstrate how the CQ solution used Amazon Transcribe and other AWS services to improve critical KPIs with AI-powered contact center call auditing and analytics. The goal was to refine customer service scripts, provide coaching opportunities for agents, and improve call handling processes.

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Governing the ML lifecycle at scale, Part 3: Setting up data governance at scale

AWS Machine Learning

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. This approach was not only time-consuming but also prone to errors and difficult to scale.

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How After-Hours Call Center Services Keep Legal and Medical Clients Connected

TeleDirect

Scalable and Customizable Services From solo practices to enterprise-level operations, call center services can be tailored to suit any business. Here’s how they support you: Answer Calls with Customized Scripts: Agents follow your tone and brand voice. Q5: Will my clients know theyre speaking with a third-party service?

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5 Reasons TeleDirect’s Inbound Call Solutions Outshine the Competition

TeleDirect

Whether youre a small startup or a large enterprise, our solutions are designed to grow with you. Custom Script Design: Tailor responses to align with your brand voice. Real-Time Analytics and Reporting: Gain insights into call performance and customer behavior. Q3: Can I customize the call handling process to match my brand?

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

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Speech Analytics: Using Your Customer Intelligence to Create a Better CX

Noble Systems

According to market research firms, the call center analytics field, especially for speech analytics, is one of the fastest-growing segments in the call center management technology market. Let’s look at what Speech Analytics is, and how the business insights it produces impact the contact center and the customer experience.

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Derive generative AI powered insights from Alation Cloud Services using Amazon Q Business Custom Connector

AWS Machine Learning

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.