AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. Organizations typically can’t predict their call patterns, so the solution relies on AWS serverless services to scale during busy times.

Engineering 112

Engineering APIs Sales Enterprise 112

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 103

Analytics Healthcare Engineering Government 103

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 97

Analytics Engineering Metrics APIs 97

CSM Magazine

FEBRUARY 25, 2025

Music and Entertainment Musicians sell NFT albums, concert tickets, and exclusive content. With expanding use cases in entertainment, finance, and the metaverse, NFTs are set to play a vital role in the future of digital ownership. Players own, trade, and monetize virtual land, characters, and items.

Real estate 52

Real estate Marketing Entertainment Finance 52

CSM Magazine

FEBRUARY 12, 2025

This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics. The power of this approach is evident in our work with industry leaders. Take British Airways, for instance.

Consulting 52

Consulting Consulting Entertainment Benchmark 52

AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

Entertainment 101

Entertainment APIs Scripts Analytics 101

C3Centricity

MARCH 12, 2024

By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings. Leveraging Data for Personalisation The key to unlocking high-quality traffic lies in data-driven personalization.

Entertainment 118

Entertainment Engineering Marketing Education 118

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

AWS Machine Learning

APRIL 10, 2025

This usually comes from analytics tools or a customer data platform (CDP). Whether youre in the mood for slapstick humor, clever wit, or situational comedy, this collection has something perfect for your evening entertainment. Grab your favorite snack, get comfortable on the couch, and prepare for an unforgettable comedy marathon!

Personalization 104

Personalization APIs Advertising Accountability 104

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Transcribe Call Analytics now offers a new generative AI-powered summarization capability (in preview) that automates post-call summarization to improve contact center agent and manager productivity.

Self service 122

Self service Analytics Entertainment Contact Center 122

AWS Machine Learning

JANUARY 13, 2023

She has a background in genomics, healthcare analytics, federated learning, and privacy-preserving machine learning. Divya Bhargavi is a Data Scientist and Media and Entertainment Vertical Lead at the Amazon ML Solutions Lab , where she solves high-value business problems for AWS customers using Machine Learning.

Analytics 100

Analytics Healthcare Scripts Accountability 100

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis.

Advertising 130

Advertising APIs Education Analytics 130

ProProfs Blog

MARCH 27, 2020

Google Analytics. You’ll find the best: Mobile responsive website that keeps people entertained during travel. Allows businesses to identify what your customer needs (through analytics). Allows businesses to identify what your customers might like and want (through analytics). Help Desk Tools. Knowledge Base Integration.

Multichannel 158

Multichannel Customer Support Analytics Entertainment 158

C3Centricity

MARCH 15, 2018

Although companies realize they desperately need to dig into data analytics to maintain their business position, 45% surveyed think their current internal IT development cycles are not sufficient for new analytics and don’t fulfill their business requirements.

Big data 124

Big data Analytics Personalization Entertainment 124

CCNG

OCTOBER 19, 2022

Accenture, 2017) Personalization at scale can drive between 5 and 15% revenue growth for companies in the retail, travel, entertainment, telecom, and financial services sectors. 44% of respondents’ organizations plan to use journey analytics more, as well.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Our web analytics and CRM platforms take advantage of this inherent luxury. Data Unification. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Make Smarter Decisions with Webex Workforce Optimization.

Contact Center 91

Contact Center contact center solutions Analytics Entertainment 91

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. CLV optimization.

Technology 122

Technology Customer Service Gamification Contact Center 122

3CLogic

AUGUST 18, 2020

If an enterprise has already invested in an on-premise telephony infrastructure but is starting to entertain the merits of migrating to the cloud, a Connector can be a good first step.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

C3Centricity

MAY 25, 2020

Although companies realize they desperately need to dig into data analytics to maintain their business position, 45% surveyed think their current internal IT development cycles are not sufficient for new analytics and don’t fulfill their business requirements.

Technology 121

Technology Big data Analytics Personalization 121

AWS Machine Learning

MAY 8, 2024

Dialog Axiata runs some of their business-critical telecom workloads on AWS, including Charging Gateway, Payment Gateway, Campaign Management System, SuperApp, and various analytics tasks. In this role, he helps customers in the telco, and media and entertainment industries across India and SAARC countries transition to the cloud.

Telecommunications 126

Telecommunications Analytics Engineering Entertainment 126

TechSee

AUGUST 12, 2020

Know me: using predictive analytics to make timely and appropriate suggestions to the user. See me: understanding a user’s location, situation, and historical preferences, and offering them personalized information and a tailored interaction. Be me: acting on a user’s behalf – when given permission – to make the best decision for them.

Self service 109

Self service Entertainment Technology Engineering 109

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. Analytics may also be used to measure average agent response times on individual channels, allowing your company to determine if faster response times are necessary. Greater peer influence.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

ChurnZero

MAY 30, 2024

It can make you excited, insecure, confused, worried, and entertained at the same time. To show correlation between education and customer success, track education metrics like course enrollments, course completions, and education program satisfaction, using tools such as your LMS analytics and surveys.

Education 107

Education Feedback Entertainment Metrics 107

Spearline

NOVEMBER 11, 2021

Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. 1 Cognitive Network and Service Operations, IBM Telecommunications, Media and Entertainment. The post Will cognitive networks support better call quality in the future?

Telecommunications 98

Telecommunications Entertainment voip Enterprise 98

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Concentrix Analytics Practice Lead. Twitter: @jtwatkin. Reagan Miller. Twitter: @reaganmiller. Shai Berger.

Call Center 85

Call Center Airlines Contact Center Self service 85

Talkdesk

MARCH 17, 2020

In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. The consequences are estimated to cost the U.S.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

PeopleMetrics

MARCH 13, 2015

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. And, with the advent of Text Analytics, it is easier than ever before for leaders to quickly analyze and interpret the feedback—identifying trends in ideas, themes, and sentiment—and follow up on what they are hearing.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

Kayako

MAY 11, 2017

In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. Predictive analytics looks at the actions both you and your past customers have taken at different stages of the customer journey. Consideration.

Analytics 115

Analytics Entertainment Customer retention Surveys 115

Lumoa

JANUARY 3, 2023

How much money did you spend on entertainment last month?”. For example, how often do they access a particular service (Google Analytics), or how much do they purchase (CRM), etc. How often do you purchase groceries online?”. It would be ideal if you already know your customers’ digital behaviors.

Best practices 147

Best practices Surveys Metrics Construction 147

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Joe Rawlinson

MAY 17, 2022

Travel, arts and entertainment, and sports and recreation industries have the lowest CPCs, with $1.40, $1.60, and $1.73, respectively. The industries arts and entertainment, travel, and sports and recreation have the highest averages, with 10.67%, 8.54%, and 7.73% of CTR, respectively. to $8.67, with an average CPC of $3.53.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

ijgolding

NOVEMBER 25, 2014

We need W-Fi for work; at school; to order our shopping; to control our heating; to stream our entertainment – it literally is an essential part of day to day living. Essentially, Lisa helps to put in place a Social W-Fi and Analytics solution.

Entertainment 84

Entertainment Customer retention Analytics Technology 84

AWS Machine Learning

AUGUST 15, 2022

She focuses on helping customers apply machine learning and data analytics to solve problems in the media and entertainment industry. Anna Gruebler is a Solutions Architect at AWS. Alex Burkleaux is a Solutions Architect at AWS. Liam Morrison is a Solutions Architect Manager at AWS.

Personalization 97

Personalization APIs Entertainment Marketing 97

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 138

APIs Accountability Analytics Entertainment 138

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues.

APIs 137

APIs Advertising Entertainment Metrics 137

CSM Magazine

JUNE 7, 2023

MSG+ is the latest addition to Harte Hanks’s roster of over a dozen streaming clients supporting media entertainment and sports league, including Warner Bros Discovery, and the NBA. MSG Networks is part of the Sphere Entertainment Co. For more information, visit hartehanks.com. NYSE:SPHR).

Customer Support 52

Customer Support Entertainment Multi-channel support Technical Support 52