AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 80

Analytics Engineering Metrics APIs 80

AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

Entertainment 98

Entertainment APIs Scripts Analytics 98

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Finance Consulting Consulting 52

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Gamification 52

Gamification Entertainment Analytics Customer retention 52

CSM Magazine

JUNE 7, 2023

MSG+ is the latest addition to Harte Hanks’s roster of over a dozen streaming clients supporting media entertainment and sports league, including Warner Bros Discovery, and the NBA. MSG Networks is part of the Sphere Entertainment Co. For more information, visit hartehanks.com. NYSE:SPHR).

Customer Support 52

Customer Support Entertainment Multi-channel support Technical Support 52

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. That's the essence of digital learning and is it's the new normal for employees' knowledge needs.

Technology 136

Technology Customer Experience Entertainment Coaching 136

CSM Magazine

FEBRUARY 15, 2024

Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. As data analytics become increasingly prevalent in marketing campaigns, concerns around user consent and data usage bubble up.

Entertainment 52

Entertainment Analytics Feedback Marketing 52

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis.

Advertising 134

Advertising APIs Education Analytics 134

AWS Machine Learning

JANUARY 13, 2023

She has a background in genomics, healthcare analytics, federated learning, and privacy-preserving machine learning. Divya Bhargavi is a Data Scientist and Media and Entertainment Vertical Lead at the Amazon ML Solutions Lab , where she solves high-value business problems for AWS customers using Machine Learning.

Analytics 85

Analytics Healthcare Scripts Accountability 85

JustCall

OCTOBER 19, 2023

You can collaborate with influencers to incorporate your unique phone number into entertaining social media posts. Call Analytics Use call tracking software to analyze your call data and measure its effectiveness. You can also feature rotating guest voices in your voicemail, such as celebrity impersonators, for added entertainment. <H2>Custom

Entertainment 52

Entertainment virtual call center Education Analytics 52

Anexa BPO

OCTOBER 15, 2021

The world of commerce has seen a dramatic new format – one that blends entertainment with interactive and instant purchasing. Because live commerce is entertaining and immersive, it can accelerate conversion, telescoping customer decision journeys all the way from awareness to purchase.

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Make Smarter Decisions with Webex Workforce Optimization.

Contact Center 127

Contact Center contact center solutions Analytics Entertainment 127

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. With the proper budget, businesses can outsource metaverse development services and start benefiting from it.

Technology 59

Technology Real estate Entertainment Consulting 59

ChurnZero

MAY 30, 2024

It can make you excited, insecure, confused, worried, and entertained at the same time. To show correlation between education and customer success, track education metrics like course enrollments, course completions, and education program satisfaction, using tools such as your LMS analytics and surveys.

Education 107

Education Feedback Entertainment Metrics 107

AWS Machine Learning

JUNE 26, 2024

He comes to AWS with 30+ years of experience in the Financial Services, Media and Entertainment, and CPG. Saby has 20+ years of experience in the field of design and implementation of IT Solutions, Data Analytics, and AI/ML/GenAI. Raj Talasila , is a senior technical program manager at AWS.

Marketing 112

Marketing APIs Banking Entertainment 112

CSM Magazine

MAY 5, 2023

Graduates of this degree can pursue careers as editors, writers, teachers, librarians, public relations specialists, or any other profession that requires strong communication and analytical skills. Upon graduation, you can explore various career paths in the entertainment industry, including acting, writing, directing, and film editing.

Advertising 52

Advertising Entertainment Education Marketing 52

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

CSM Magazine

OCTOBER 6, 2022

European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. Our core expertise extends to actionable analytics, contact centre as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. ResultsCX: LinkedIn; Twitter.

Entertainment 52

Entertainment outsourcing Telecommunications Education 52

CSM Magazine

SEPTEMBER 11, 2023

The marriage of entertainment and first-rate service sets the stage for a masterclass in digital hospitality, providing invaluable lessons for other industries grappling with the complexities of the online realm. As a result, promotional offers aren’t flung haphazardly, they’re curated to entice you specifically.

Customer Service 52

Customer Service Entertainment Customer centricity Feedback 52

CSM Magazine

SEPTEMBER 8, 2023

It requires real-time data analytics to pinpoint the most lucrative price points. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights. Employing data analytics can help determine the most effective channels for different customer segments.

Gamification 52

Gamification Entertainment Advertising Analytics 52

CSM Magazine

NOVEMBER 28, 2022

They can be tailored to almost any industry and widely used in retail, transport, manufacturing, and the entertainment industry. In the future, this information can be used by company managers for analytics. Visitor movement analytics to better understand customer intent. Building convenient and quick routes to objects.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. Organizations typically can’t predict their call patterns, so the solution relies on AWS serverless services to scale during busy times.

Engineering 111

Engineering APIs Sales Enterprise 111

AWS Machine Learning

MAY 8, 2024

Dialog Axiata runs some of their business-critical telecom workloads on AWS, including Charging Gateway, Payment Gateway, Campaign Management System, SuperApp, and various analytics tasks. In this role, he helps customers in the telco, and media and entertainment industries across India and SAARC countries transition to the cloud.

Telecommunications 119

Telecommunications Analytics Engineering Entertainment 119

ClearAction

FEBRUARY 13, 2023

Even the entertainment and end-to-end fan experience are highly coordinated orchestrations. In competitions like the Super Bowl and World Cup, every player knows how they contribute to winning. In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations.

Customer Experience 71

Customer Experience Journey mapping Entertainment Enterprise 71

CSM Magazine

APRIL 22, 2024

With the integration of artificial intelligence (AI), predictive analytics, and cutting-edge security measures, online casinos and betting platforms are poised to redefine what it means to provide stellar customer support. This creates a seamless blend of gameplay and personalized customer service, enhancing the overall user experience.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

CCNG

OCTOBER 19, 2022

Accenture, 2017) Personalization at scale can drive between 5 and 15% revenue growth for companies in the retail, travel, entertainment, telecom, and financial services sectors. 44% of respondents’ organizations plan to use journey analytics more, as well.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

JivoChat

APRIL 16, 2023

Utilizing analytics to measure performance analytics helps you understand how your website performs and identifies improvement areas. By utilizing analytics, businesses can gain insight into how users interact with their websites and identify areas of improvement. Of course - monitor (not the screen)!

Analytics 82

Analytics Engineering Advertising Sales 82

CSM Magazine

SEPTEMBER 22, 2022

Videos can also be entertaining. Video ads are also a great way to entertain your customers. With video marketing platforms like YouTube Analytics, it’s easy to track how many people have watched your ad, how long they watched it, and where they’re watching it from. Helps track results.

Customer Service 52

Customer Service Entertainment Advertising Engineering 52

3CLogic

AUGUST 18, 2020

If an enterprise has already invested in an on-premise telephony infrastructure but is starting to entertain the merits of migrating to the cloud, a Connector can be a good first step.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

CSM Magazine

FEBRUARY 28, 2023

From platforms such as Instagram and Snapchat to TikTok and YouTube, Gen Zalphas are becoming extremely active on various social media platforms and rely heavily on them for entertainment, news and staying in-the-know.

Customer Service 52

Customer Service Entertainment Analytics Sales 52

Spearline

NOVEMBER 11, 2021

Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. 1 Cognitive Network and Service Operations, IBM Telecommunications, Media and Entertainment. The post Will cognitive networks support better call quality in the future?

Telecommunications 98

Telecommunications Entertainment voip Enterprise 98

DMG Consulting

JANUARY 29, 2021

Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . Speech and text analytics (also known as interaction analytics, IA), came in third place, receiving 35.1% Reporting and analytics, which garnered 28.1%

Contact Center 62

Contact Center Interactive Voice Response Self service Analytics 62

JivoChat

MARCH 12, 2023

Combining fun activities with learning objectives is both effective and entertaining. Online language learning platforms can use data analytics and artificial intelligence to personalize learning content and adapt to the learner’s pace, level, and learning style.

Education 75

Education Technology Gamification Entertainment 75

TechSee

AUGUST 12, 2020

Know me: using predictive analytics to make timely and appropriate suggestions to the user. See me: understanding a user’s location, situation, and historical preferences, and offering them personalized information and a tailored interaction. Be me: acting on a user’s behalf – when given permission – to make the best decision for them.

Self service 109

Self service Entertainment Technology Engineering 109

AWS Machine Learning

SEPTEMBER 25, 2024

The spacious living room, dining area, and kitchen are perfect for entertaining, with plenty of natural light pouring in through the large windows. He focuses on generative AI, AI/ML, and data analytics. Contact us today to schedule a viewing.** Conclusion In this post, we demonstrated the diverse vision capabilities of the Llama 3.2

Real estate 94

Real estate Finance APIs Construction 94

DMG Consulting

SEPTEMBER 13, 2021

This is the case in companies in a variety of industries, including financial services, healthcare, insurance, telecom, retail, travel, entertainment, and many others. And WFO/WEM solutions provide the internal and external analytics to oversee, measure, and evaluate the customer and agent experience.

Contact Center 48

Contact Center Entertainment Employee engagement Enterprise 48

Tethr

JANUARY 30, 2020

Today, most companies are using some sort of speech analytics technology to handle QA, but is it enough? Stop entertaining a broken system. Rather than use speech analytics to automate what your agents are saying to customers, use Tethr to understand not only agent behavior but what your customers are trying to tell you.

Call Center 80

Call Center Scripts Average Handle Time Entertainment 80