CSM Magazine

FEBRUARY 25, 2025

Music and Entertainment Musicians sell NFT albums, concert tickets, and exclusive content. With expanding use cases in entertainment, finance, and the metaverse, NFTs are set to play a vital role in the future of digital ownership. Players own, trade, and monetize virtual land, characters, and items.

Real estate 52

Real estate Marketing Entertainment Finance 52

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 96

Analytics Healthcare Engineering Government 96

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 89

Analytics Engineering Metrics APIs 89

CSM Magazine

FEBRUARY 12, 2025

This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics. The power of this approach is evident in our work with industry leaders. Take British Airways, for instance.

Consulting 52

Consulting Consulting Entertainment Benchmark 52

AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

Entertainment 100

Entertainment APIs Scripts Analytics 100

C3Centricity

MARCH 12, 2024

By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings. Leveraging Data for Personalisation The key to unlocking high-quality traffic lies in data-driven personalization.

Entertainment 118

Entertainment Engineering Marketing Education 118

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis.

Advertising 130

Advertising APIs Education Analytics 130

AWS Machine Learning

JANUARY 13, 2023

She has a background in genomics, healthcare analytics, federated learning, and privacy-preserving machine learning. Divya Bhargavi is a Data Scientist and Media and Entertainment Vertical Lead at the Amazon ML Solutions Lab , where she solves high-value business problems for AWS customers using Machine Learning.

Analytics 92

Analytics Healthcare Scripts Accountability 92

ProProfs Blog

MARCH 27, 2020

Google Analytics. You’ll find the best: Mobile responsive website that keeps people entertained during travel. Allows businesses to identify what your customer needs (through analytics). Allows businesses to identify what your customers might like and want (through analytics). Help Desk Tools. Knowledge Base Integration.

Multichannel 158

Multichannel Customer Support Analytics Entertainment 158

CCNG

OCTOBER 19, 2022

Accenture, 2017) Personalization at scale can drive between 5 and 15% revenue growth for companies in the retail, travel, entertainment, telecom, and financial services sectors. 44% of respondents’ organizations plan to use journey analytics more, as well.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Our web analytics and CRM platforms take advantage of this inherent luxury. Data Unification. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Make Smarter Decisions with Webex Workforce Optimization.

Contact Center 91

Contact Center contact center solutions Analytics Entertainment 91

ProProfs Blog

APRIL 30, 2020

They might not entertain the idea of visiting your office or offline stores, but they are expecting you to communicate via your website. You can easily track the performance of your customer support team using rich data and analytics. . Now here are a few ways your business can stay afloat amidst coronavirus. .

Entertainment 147

Entertainment Finance Customer Support Government 147

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. CLV optimization.

Technology 122

Technology Customer Service Gamification Contact Center 122

3CLogic

AUGUST 18, 2020

If an enterprise has already invested in an on-premise telephony infrastructure but is starting to entertain the merits of migrating to the cloud, a Connector can be a good first step.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

AWS Machine Learning

JUNE 26, 2024

He comes to AWS with 30+ years of experience in the Financial Services, Media and Entertainment, and CPG. Saby has 20+ years of experience in the field of design and implementation of IT Solutions, Data Analytics, and AI/ML/GenAI. Raj Talasila , is a senior technical program manager at AWS.

Marketing 114

Marketing APIs Banking Entertainment 114

TechSee

AUGUST 12, 2020

Know me: using predictive analytics to make timely and appropriate suggestions to the user. See me: understanding a user’s location, situation, and historical preferences, and offering them personalized information and a tailored interaction. Be me: acting on a user’s behalf – when given permission – to make the best decision for them.

Self service 109

Self service Entertainment Technology Engineering 109

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. Analytics may also be used to measure average agent response times on individual channels, allowing your company to determine if faster response times are necessary. Greater peer influence.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

ChurnZero

MAY 30, 2024

It can make you excited, insecure, confused, worried, and entertained at the same time. To show correlation between education and customer success, track education metrics like course enrollments, course completions, and education program satisfaction, using tools such as your LMS analytics and surveys.

Education 107

Education Feedback Entertainment Metrics 107

AWS Machine Learning

MAY 8, 2024

Dialog Axiata runs some of their business-critical telecom workloads on AWS, including Charging Gateway, Payment Gateway, Campaign Management System, SuperApp, and various analytics tasks. In this role, he helps customers in the telco, and media and entertainment industries across India and SAARC countries transition to the cloud.

Telecommunications 122

Telecommunications Analytics Engineering Entertainment 122

Spearline

NOVEMBER 11, 2021

Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. 1 Cognitive Network and Service Operations, IBM Telecommunications, Media and Entertainment. The post Will cognitive networks support better call quality in the future?

Telecommunications 98

Telecommunications Entertainment voip Enterprise 98

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Concentrix Analytics Practice Lead. Twitter: @jtwatkin. Reagan Miller. Twitter: @reaganmiller. Shai Berger.

Call Center 85

Call Center Airlines Contact Center Self service 85

Talkdesk

MARCH 17, 2020

In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. The consequences are estimated to cost the U.S.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

PeopleMetrics

MARCH 13, 2015

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. And, with the advent of Text Analytics, it is easier than ever before for leaders to quickly analyze and interpret the feedback—identifying trends in ideas, themes, and sentiment—and follow up on what they are hearing.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

Lumoa

JANUARY 3, 2023

How much money did you spend on entertainment last month?”. For example, how often do they access a particular service (Google Analytics), or how much do they purchase (CRM), etc. How often do you purchase groceries online?”. It would be ideal if you already know your customers’ digital behaviors.

Best practices 147

Best practices Surveys Metrics Construction 147

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 135

APIs Accountability Analytics Entertainment 135

Joe Rawlinson

MAY 17, 2022

Travel, arts and entertainment, and sports and recreation industries have the lowest CPCs, with $1.40, $1.60, and $1.73, respectively. The industries arts and entertainment, travel, and sports and recreation have the highest averages, with 10.67%, 8.54%, and 7.73% of CTR, respectively. to $8.67, with an average CPC of $3.53.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

Tethr

JANUARY 30, 2020

Today, most companies are using some sort of speech analytics technology to handle QA, but is it enough? Stop entertaining a broken system. Rather than use speech analytics to automate what your agents are saying to customers, use Tethr to understand not only agent behavior but what your customers are trying to tell you.

Call Center 80

Call Center Scripts Average Handle Time Entertainment 80

DMG Consulting

MARCH 18, 2020

Work-at-home (WAH) has been a topic entertained by the contact center world for the past 15 years. If you have interaction (speech and text) analytics or your CCaaS provider offers this capability, use it to gain an understanding of what is happening with customers throughout your enterprise. “In Learn more at www.dmgconsult.com.

Contact Center 100

Contact Center Management Government Transportation 100

ijgolding

NOVEMBER 25, 2014

We need W-Fi for work; at school; to order our shopping; to control our heating; to stream our entertainment – it literally is an essential part of day to day living. Essentially, Lisa helps to put in place a Social W-Fi and Analytics solution.

Entertainment 84

Entertainment Customer retention Analytics Technology 84

CSM Magazine

JUNE 7, 2023

MSG+ is the latest addition to Harte Hanks’s roster of over a dozen streaming clients supporting media entertainment and sports league, including Warner Bros Discovery, and the NBA. MSG Networks is part of the Sphere Entertainment Co. For more information, visit hartehanks.com. NYSE:SPHR).

Customer Support 52

Customer Support Entertainment Multi-channel support Technical Support 52

Anexa BPO

OCTOBER 15, 2021

The world of commerce has seen a dramatic new format – one that blends entertainment with interactive and instant purchasing. Because live commerce is entertaining and immersive, it can accelerate conversion, telescoping customer decision journeys all the way from awareness to purchase.

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues.

APIs 132

APIs Advertising Entertainment Metrics 132

Calabrio

OCTOBER 14, 2019

Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. And that’s just the beginning.

Entertainment 13

Entertainment Best practices Contact Center Analytics 13

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Gamification 52

Gamification Entertainment Analytics Customer retention 52

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Refer to Part 1 to learn how behavioral data was collected and processed using the data and analytics systems. Solution overview. In her spare time, she enjoys swimming, hiking and playing board games.

Personalization 92

Personalization APIs Metrics Engineering 92