PeopleMetrics

MARCH 13, 2015

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Do they have a mechanism for sharing customer feedback with others in the company? Feedback Fridays, Tip Tuesdays, SharePoint, and Slack channels that are dedicated to employee suggestions and feedback are increasing.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. Are you looking for feedback on a new product? How much money did you spend on entertainment last month?”. What kind of results are you trying to get? Optimize open-ends for rich results.

Best practices 147

Best practices Surveys Metrics Construction 147

AWS Machine Learning

MAY 14, 2024

An important aspect of developing effective generative AI application is Reinforcement Learning from Human Feedback (RLHF). RLHF is a technique that combines rewards and comparisons, with human feedback to pre-train or fine-tune a machine learning (ML) model. Therefore, you can use either or both based on your needs.

Chatbots 107

Chatbots Feedback Engineering Entertainment 107

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues.

APIs 120

APIs Advertising Entertainment Metrics 120

AWS Machine Learning

MAY 8, 2024

Dialog Axiata runs some of their business-critical telecom workloads on AWS, including Charging Gateway, Payment Gateway, Campaign Management System, SuperApp, and various analytics tasks. Please don’t hesitate to leave your feedback in the comments section. Thank you Nilanka S.

Telecommunications 111

Telecommunications Analytics Engineering Entertainment 111

JivoChat

APRIL 16, 2023

According to Darshan Somashekhar from Solitaired , “We always talk to our customers and take their feedback before developing our games and that’s why they are so successful.” Utilizing analytics to measure performance analytics helps you understand how your website performs and identifies improvement areas.

Analytics 82

Analytics Engineering Advertising Sales 82

Verint

JANUARY 23, 2018

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. This feedback is used to drive customer experience improvements at more than 220 professional and collegiate properties, leagues, brands and events.

Feedback 28

Feedback Entertainment Surveys Enterprise 28

JivoChat

MARCH 12, 2023

Students use apps that offer instant and real-time feedback on their performance. Combining fun activities with learning objectives is both effective and entertaining. Human interaction and feedback are still essential for effective language learning. It makes the whole process even more student-centered.

Education 75

Education Technology Gamification Entertainment 75

Kayako

MAY 11, 2017

In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. Predictive analytics looks at the actions both you and your past customers have taken at different stages of the customer journey. Consideration.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

ProProfs Blog

JANUARY 30, 2020

In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. This stat describes that if you’ve really worked on active engagement with your customers, they will leave awesome feedback for you.

B2B 204

B2B Banking Employee engagement Personalization 204

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.

Customer centricity 52

Customer centricity Journey mapping Entertainment Feedback 52

CSM Magazine

FEBRUARY 15, 2024

Her direct and authentic interaction has fortified her bond with her fans and allowed for instantaneous feedback that influences her creative process. Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. With an impressive 128 million followers on Instagram and 88.7

Entertainment 52

Entertainment Analytics Feedback Marketing 52

Balto

FEBRUARY 12, 2025

Modern AI technologies enhance productivity, automate routine work, and provide personalized experiences across industries – from retail to finance to entertainment. This personalized approach keeps you entertained and helps you discover new content effortlessly.

Healthcare 81

Healthcare Banking Chatbots Transportation 81

AWS Machine Learning

MARCH 28, 2024

A number of techniques are typically used to improve the accuracy and performance of an LLM’s output, such as fine-tuning with parameter efficient fine-tuning (PEFT) , reinforcement learning from human feedback (RLHF) , and performing knowledge distillation. He focuses on generative AI, AI/ML, and Data Analytics.

Telecommunications 128

Telecommunications Transportation Healthcare Accountability 128

JustCall

OCTOBER 19, 2023

Feedback and Evaluation: Measuring the impact of your custom phone number on brand recognition requires using a mix of the right tools and metrics to gauge effectiveness–a challenging ask. You can collaborate with influencers to incorporate your unique phone number into entertaining social media posts.

Entertainment 52

Entertainment virtual call center Education Analytics 52

CSM Magazine

SEPTEMBER 11, 2023

The marriage of entertainment and first-rate service sets the stage for a masterclass in digital hospitality, providing invaluable lessons for other industries grappling with the complexities of the online realm. Feedback and Reviews: The Pulse of User Satisfaction No longer satisfied with monologues, today’s customers want dialogues.

Customer Service 52

Customer Service Entertainment Customer centricity Feedback 52

Enghouse Interactive

SEPTEMBER 24, 2021

Also, for companies that charge a monthly subscription, from many gyms to entertainment companies such as Netflix and Spotify, poor service will cause customers to immediately cancel their contracts, directly hitting revenues. Gathering helpful feedback and insights which can be used to plan agent training.

Upselling 53

Upselling Entertainment Feedback Surveys 53

CSM Magazine

MAY 5, 2023

Graduates of this degree can pursue careers as editors, writers, teachers, librarians, public relations specialists, or any other profession that requires strong communication and analytical skills. You will receive helpful feedback from instructors and peers to improve your skills.

Advertising 52

Advertising Entertainment Education Marketing 52

AWS Machine Learning

OCTOBER 2, 2024

Personalization can improve the user experience of shopping, entertainment, and news sites by using our past behavior to recommend the products and content that best match our interests. Try out the solution for yourself, and leave your feedback and questions in the comments. In his spare time, he enjoys camping and motor sports.

Personalization 110

Personalization APIs Enterprise Entertainment 110

AWS Machine Learning

APRIL 13, 2023

Alexa, powered by more than 30 different ML systems, helps customers billions of times each week to manage smart homes, shop, get information and entertainment, and more. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

APIs 145

APIs Best practices Engineering Entertainment 145

CSM Magazine

SEPTEMBER 8, 2023

It requires real-time data analytics to pinpoint the most lucrative price points. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights. Employing data analytics can help determine the most effective channels for different customer segments.

Gamification 52

Gamification Entertainment Advertising Analytics 52

aircall

MARCH 31, 2021

Call analytics are useful tools for predicting call volume and minimizing wait times. When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). Make sure you’re able to gather feedback from sales and support agents. Queue callback.

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

Personalization 124

Personalization Engineering Construction Transportation 124

AWS Machine Learning

FEBRUARY 29, 2024

Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. We are excited about the future ahead, and your feedback will play a vital role in guiding the progress of this product. This data is information rich but can be vastly heterogenous.

APIs 128

APIs Healthcare Scripts Enterprise 128

CSM Magazine

SEPTEMBER 10, 2021

We count on agents for assistance with a broad array of consumer needs including technology, healthcare, housing, finance, utilities, entertainment, travel, and internet access. It’s a mentally challenging job being on the front line of helping people. Training is a major cost for the industry and CX leaders often deal with 40% agent churn.

Agent burnout 52

Agent burnout Coaching Entertainment Metrics 52

CSM Magazine

APRIL 22, 2024

With the integration of artificial intelligence (AI), predictive analytics, and cutting-edge security measures, online casinos and betting platforms are poised to redefine what it means to provide stellar customer support. This creates a seamless blend of gameplay and personalized customer service, enhancing the overall user experience.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

Pointillist

JUNE 6, 2018

Most companies have qualitative data from comments and feedback, and a little bit of quantitative information, but measuring and quantifying it remains a challenge. Swati: When CX teams are trying to analyze where and why things are going wrong, what kind of analytics are they using to inform their decision-making? journey.com ).

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 120

Engineering Accountability Construction APIs 120

Nicereply

MARCH 25, 2021

By applying analytical feedback, your business can create a data-driven web design that will offer the best customer experience. Implementing specific tools can also make the process easier and more entertaining for customers. Predicts customer’s needs and meet their expectations. Offer Constant Performance Support.

Customer Experience 52

Customer Experience Entertainment Personalization Customer Support 52

Nicereply

APRIL 5, 2023

Proper and consistent monitoring and measurement of customer engagement levels provide great feedback to spot areas for improvement. This new tech brings a whole new dimension of accessibility, automation, personalization and entertainment that increases customer satisfaction and engagement.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

CSM Magazine

SEPTEMBER 13, 2019

However, it is also clear that companies are not doing enough to handle the massive influx of customer feedback. Leveraging AI in marketing helps the team understand customer feedback better and gather crucial insights to enhance the quality of their marketing efforts. It is clear that the stakes are high.

Customer Service 45

Customer Service Chatbots Entertainment Self service 45

Dialer 360

OCTOBER 29, 2018

Business is getting deeper into predictive analytics. Use of effective reporting and analytics tools that integrated with the communication system. Collaboration, reps take work mobile with access to real-time analytics and customer context. This is with helpful feedback for their reps. More Remote Call Center Agents.

Call Center 31

Call Center Entertainment Analytics Education 31

NobelBiz

JULY 31, 2023

This can guide training modules for agents, infrastructure upgrades, and even feedback to the product or service teams about prevalent issues. When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. Lean more about the NobelBiz OMNI+ Skill-Based Routing System here.

Wait times 52

Wait times Telecommunications Call Center CRM 52

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. Ask Amazon Q to “Summarize customer feedback on the new pricing offer in Slack,” and then request that Q take that information and open a ticket in Jira to update the marketing team.

APIs 133

APIs Enterprise Best practices Technology 133

Verint

FEBRUARY 21, 2018

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.

Entertainment 36

Entertainment Best practices Journey mapping Management 36

JivoChat

JUNE 15, 2021

It provides parameters for metadata, alt text, blog optimization, and you can use this app’s analytics to improve conversion rate optimization and evaluate the strength of your calls to action. With ReConvert’s analytics, you can evaluate the performance of your thank you pages and determine where to adjust your strategy.

Upselling 52

Upselling Analytics Sales Marketing 52

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. Sales Boomerang launched a video contest where the winner would win a high-end entertainment center.

Banking 40

Banking SaaS Entertainment Customer advocacy 40