CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics.

Engineering 135

Engineering Best practices APIs Government 135

Back Office Centers

NOVEMBER 17, 2023

Other areas including engineering, business, gaming, and entertainment can also benefit from image mining. If you assign this responsibility to a less seasoned worker in your business, the caliber of the analytics can degrade. . · Image Data Mining Applications for picture data mining are numerous.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. Choose a chatbot that has the features and capabilities that align with your business needs.

Chatbots 10

Chatbots Scripts Enterprise Education 10

AWS Machine Learning

JANUARY 26, 2024

Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework. He is passionate about the intersection of cybersecurity and emerging technologies, with 20+ years of experience in global strategic leadership roles delivering security solutions to media, entertainment, and telecom customers.

Best practices 138

Best practices Government Engineering Accountability 138

JustCall

MARCH 9, 2023

You can also utilize AI for more complex tasks like automatically creating cohorts, quality assurance, analytics, call monitoring, logging and tagging, customer attributions, emotional analysis, agent monitoring, and much more. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait?

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40