AWS Machine Learning

SEPTEMBER 6, 2024

This post focuses on evaluating and interpreting metrics using FMEval for question answering in a generative AI application. FMEval is a comprehensive evaluation suite from Amazon SageMaker Clarify , providing standardized implementations of metrics to assess quality and responsibility. Question Answer Fact Who is Andrew R.

Best practices 92

Best practices Metrics Sales Benchmark 92

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Make Smarter Decisions with Webex Workforce Optimization.

Contact Center 91

Contact Center contact center solutions Analytics Entertainment 91

ChurnZero

MAY 30, 2024

It can make you excited, insecure, confused, worried, and entertained at the same time. To show correlation between education and customer success, track education metrics like course enrollments, course completions, and education program satisfaction, using tools such as your LMS analytics and surveys.

Education 107

Education Feedback Entertainment Metrics 107

C3Centricity

MARCH 15, 2018

Although companies realize they desperately need to dig into data analytics to maintain their business position, 45% surveyed think their current internal IT development cycles are not sufficient for new analytics and don’t fulfill their business requirements. Improving livelihoods and creating more opportunities for women.

Big data 124

Big data Analytics Personalization Entertainment 124

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues.

APIs 132

APIs Advertising Entertainment Metrics 132

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. Solution overview.

Personalization 91

Personalization APIs Metrics Engineering 91

Joe Rawlinson

MAY 17, 2022

To get the most return out of their pay-per-click (PPC) campaign, businesses should learn which metrics to focus on and exert the most of their efforts. Now, the question is—what are the metrics and figures to benchmark for every industry? CPC is a metric that measures the cost an advertiser pays to the publisher (e.g.,

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

Talkdesk

MARCH 17, 2020

In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. In situations like this, pre-built reports and dashboards with standard metrics may not be the best option.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

C3Centricity

MAY 25, 2020

Although companies realize they desperately need to dig into data analytics to maintain their business position, 45% surveyed think their current internal IT development cycles are not sufficient for new analytics and don’t fulfill their business requirements. Improving livelihoods and creating more opportunities for women.

Technology 121

Technology Big data Analytics Personalization 121

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? The 80/20 service level metric used by call centers does not, in fact, fit for most call centers. Reagan Miller.

Call Center 85

Call Center Airlines Contact Center Self service 85

AWS Machine Learning

MAY 8, 2024

Dialog Axiata runs some of their business-critical telecom workloads on AWS, including Charging Gateway, Payment Gateway, Campaign Management System, SuperApp, and various analytics tasks. The incorporation of an experiment tracking system facilitates the monitoring of performance metrics, enabling a data-driven approach to decision-making.

Telecommunications 122

Telecommunications Analytics Engineering Entertainment 122

AWS Machine Learning

APRIL 12, 2023

Games24x7 is one of India’s most valuable multi-game platforms and entertains over 100 million gamers across various skill games. All the training and evaluation metrics were inspected manually from Amazon Simple Storage Service (Amazon S3). Then we can register the location of this evaluation JSON metrics to the model registry.

Scripts 104

Scripts APIs Metrics Best practices 104

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 134

APIs Accountability Analytics Entertainment 134

AWS Machine Learning

JUNE 27, 2023

That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in. This step produces an expanded report containing the model’s metrics. Model evaluation – A step SageMaker processing job is run after the final model has been trained.

Engineering 116

Engineering APIs Scripts Entertainment 116

AWS Machine Learning

APRIL 18, 2023

Fortunate to work on multiple complex and impactful projects with MLSL to support the most deserving of populations, RallyPoint accelerated growth in multiple core organizational metrics in the process. Amazon Personalize measures offline metrics during training a solution version.

Personalization 91

Personalization Metrics Healthcare Automotive 91

AWS Machine Learning

OCTOBER 5, 2022

The decision tree provided the cut-offs for each metric, which we included as rules-based logic in the streaming application. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics. The second important component of the architecture is Amazon Kinesis Data Analytics for Apache Flink.

Calibration 104

Calibration Engineering Automotive Analytics 104

ClearAction

FEBRUARY 13, 2023

Even the entertainment and end-to-end fan experience are highly coordinated orchestrations. In competitions like the Super Bowl and World Cup, every player knows how they contribute to winning. In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations.

Customer Experience 71

Customer Experience Journey mapping Entertainment Enterprise 71

JustCall

OCTOBER 19, 2023

Feedback and Evaluation: Measuring the impact of your custom phone number on brand recognition requires using a mix of the right tools and metrics to gauge effectiveness–a challenging ask. You can collaborate with influencers to incorporate your unique phone number into entertaining social media posts.

Entertainment 52

Entertainment virtual call center Education Analytics 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Finance Consulting Consulting 52

C3Centricity

JUNE 28, 2018

After the qualitative information gathering, and having identified any possible issues and opportunities the business has, based on the interviews and their own analysis of the situation, it’s time to put some metrics against them. The analysis of these metrics and especially their trends will help identify the facts from the feelings.

Marketing 99

Marketing Consulting Consulting Analytics 99

JivoChat

APRIL 16, 2023

Utilizing analytics to measure performance analytics helps you understand how your website performs and identifies improvement areas. This includes tracking key metrics such as page views, bounce rate, average session duration, conversion rate, etc. Of course - monitor (not the screen)! Everyone wants to feel special.

Analytics 82

Analytics Engineering Advertising Sales 82

AWS Machine Learning

NOVEMBER 22, 2022

ByteDance is a technology company that operates a range of content platforms to inform, educate, entertain, and inspire people across languages, cultures, and geographies. The Neuron team released this weight de-duplication feature in the Neuron libnrt library and also improved Neuron Tools for more precise metrics.

Engineering 98

Engineering Entertainment Advertising Scripts 98

CSM Magazine

SEPTEMBER 10, 2021

We count on agents for assistance with a broad array of consumer needs including technology, healthcare, housing, finance, utilities, entertainment, travel, and internet access. The call centre industry is metric driven with a culture of continuous improvement. Nevertheless, 78% of agents report metric manipulation. 21% Quotas.

Agent burnout 52

Agent burnout Coaching Entertainment Metrics 52

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 127

Engineering Accountability Construction APIs 127

CSM Magazine

SEPTEMBER 11, 2023

The marriage of entertainment and first-rate service sets the stage for a masterclass in digital hospitality, providing invaluable lessons for other industries grappling with the complexities of the online realm. As a result, promotional offers aren’t flung haphazardly, they’re curated to entice you specifically.

Customer Service 52

Customer Service Entertainment Customer centricity Feedback 52

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics.

Engineering 135

Engineering Best practices APIs Government 135

C3Centricity

JUNE 28, 2018

After the qualitative information gathering, and having identified any possible issues and opportunities the business has, based on the interviews and their own analysis of the situation, it’s time to put some metrics against them. The analysis of these metrics and especially their trends will help identify the facts from the feelings.

Marketing 91

Marketing Consulting Consulting Analytics 91

AWS Machine Learning

DECEMBER 21, 2022

Apache Iceberg is an open table format for very large analytic datasets. It manages large collections of files as tables, and it supports modern analytical data lake operations such as record-level insert, update, delete, and time travel queries. Iceberg tracks individual data files in a table instead of in directories.

Scripts 92

Scripts Engineering APIs Big data 92

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.

Customer centricity 52

Customer centricity Journey mapping Entertainment Feedback 52

CSM Magazine

SEPTEMBER 22, 2022

Videos can also be entertaining. Video ads are also a great way to entertain your customers. With video marketing platforms like YouTube Analytics, it’s easy to track how many people have watched your ad, how long they watched it, and where they’re watching it from. Helps track results. Summing up.

Customer Service 52

Customer Service Entertainment Advertising Engineering 52

Pointillist

JUNE 6, 2018

But there are general metrics of success around the work that they’re doing. Swati: What kind of CX metrics do organizations employ to measure success? Annette: Determining metrics starts with defining desired outcomes. Once you know what success looks like, then you can assign metrics to measure progress.

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40

Enghouse Interactive

SEPTEMBER 24, 2021

Also, for companies that charge a monthly subscription, from many gyms to entertainment companies such as Netflix and Spotify, poor service will cause customers to immediately cancel their contracts, directly hitting revenues. Proving the link between customer service that retains customers and the bottom line is now much easier.

Upselling 53

Upselling Entertainment Feedback Surveys 53

aircall

MAY 17, 2021

Companies rely heavily on reporting without the advantage of data and analytics that are so critical to establishing efficient, productive workflows. Not changing your metrics to fit your new processes and workflows so you have useful data moving forward. In today’s marketplace, automation, digitization, and big data are your friends.

Transportation 71

Transportation Entertainment voip Construction 71

Momentum Telecom

DECEMBER 19, 2017

A wide field of vision and 360-degree immersion creates realistic interaction, and with an exclusive library of more than 500 titles you are to always be entertained. Voice Analytics. Providing your team with increased visibility to valuable call metrics and statistics creates a more informed and effective team. Google Wifi.

Entertainment 40

Entertainment Analytics Enterprise Technology 40

aircall

MARCH 31, 2021

Call analytics are useful tools for predicting call volume and minimizing wait times. When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). Call center analytics. It’s the old adage of “first come, first served”. . Queue callback.

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

Taylor Reach Group

MAY 24, 2018

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Is it possible to achieve churn reduction? and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

CSM Magazine

JANUARY 31, 2019

From the 19 industries covered by this report, only 4 rated higher, LiveChat’s analytics team said. million chats monthly), and Entertainment (avg. The aim of these reports is to indicate live chat trends and allow companies to stay up-to-date on the overall customer service metrics that matter for their businesses.

Entertainment 40

Entertainment Education Analytics Customer Service 40