TeleDirect

DECEMBER 25, 2024

Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Offer real-time assistance during global sales events. Use analytics to monitor performance and optimize processes. Customer Relationship Management (CRM) Systems Store customer data and interaction history.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

AWS Machine Learning

MARCH 18, 2025

The LLM analyzes the text, identifying key information relevant to the clinical trial, such as patient symptoms, adverse events, medication adherence, and treatment responses. These insights can include: Potential adverse event detection and reporting. Identification of protocol deviations or non-compliance. No problem!

Healthcare 97

Healthcare Analytics Consulting Consulting 97

NobelBiz

OCTOBER 22, 2024

Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities. Leverage Analytics to Track, Adapt, and Succeed The analytics coming from call centers present the necessary data that enables firms to interpret their performance and customer behavior.

Analytics 52

Analytics Interactive Voice Response Contact Center First call resolution 52

DMG Consulting

NOVEMBER 6, 2024

GenAI is Transforming Conversation Analytics and Making it Better November 2024 As consumers, we’re bombarded with marketing declaring that products are “new and improved,” which is frequently reinforced with updated packaging and a different name. Is that the case with conversation analytics? The answer is a resounding “no”!

Analytics 48

Analytics Coaching Employee engagement Quality management 48

AWS Machine Learning

DECEMBER 4, 2024

SageMaker Unified Studio setup SageMaker Unified Studio is a browser-based web application where you can use all your data and tools for analytics and AI. This will provision the backend infrastructure and services that the sales analytics application will rely on. You’ll use this file when setting up your function to query sales data.

APIs 95

APIs Sales Surveys Analytics 95

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Beyond Philosophy

AUGUST 29, 2016

Predictive Analytics is a field exploring this idea in detail. In predictive analytics, analysts use predictive modeling, which is using statistics to predict what will happen next. Whether you know about predictive analytics already or not, you certainly have personal experience with the concept.

Analytics 278

Analytics Consulting Consulting Customer emotions 278

ShepHyken

SEPTEMBER 16, 2016

Basic examples of KPIs include visitor engagement, cart abandonment, bounce rate and conversion rate, but Google Analytics can be used to define and measure practically any goal. With over 20 years of global experience in Marketing Applications and Analytical CRM, Mark Smith is a leader in building, growing and managing successful companies.

Customer Experience 300

Customer Experience Personalization Marketing Analytics 300

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. The AI based this summary on the contents of the conversation and does not make up events that did not happen.

Engineering 99

Engineering APIs Sales Enterprise 99

TeleDirect

JANUARY 7, 2025

Real-Time Reporting and Analytics Access insights into call volume, Average Handle Time (AHT),Call Abandonment Rate, and service level metrics to continuously optimize performance. Address customer concerns during global sales events like Black Friday and Cyber Monday. Industries That Benefit from 24/7/365 Call Center Services 1.

Call Center 125

Call Center Abandon rate Average Handle Time Healthcare 125

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts. The show goes on.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

ShepHyken

MAY 19, 2020

Top Takeaways: Pegasystems’ annual event, PegaWorld, will be held virtually this year on June 2. To register for this event, go to the Pega website. Strategies include guided workflows, coaching, augmenting tools that support remote collaboration and applying analytics to improve areas of unproductivity.

CRM 248

CRM Coaching Self service Analytics 248

Cisco - Contact Center

NOVEMBER 8, 2024

You can use public Cisco Talos blogs and third-party threat intelligence data with Cisco Secure Network Analytics to build custom security events.

Analytics 76

Analytics Enterprise 76

ShepHyken

OCTOBER 2, 2020

Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. Identify Events or Special Occasions. We expect to receive personalized service everywhere – even if we are talking about the devices in our home. It seems that the dream of having what you want before you even say it is almost at our doorstep.

Advertising 259

Advertising Big data Healthcare Personalization 259

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Finally, ODAP was designed to incorporate cutting-edge analytics tools and future AI-powered insights.

Government 72

Government Analytics Engineering CRM 72

AWS Machine Learning

MARCH 19, 2025

nn en nn nnAWS (Amazon Web Services) is a cloud computing platform that offers a broad set of global services including computing, storage, databases, analytics, machine learning, and more. read()) logger.info("Received LLM response", response_body=response_body) response_text = response_body.get("content", [{}])[0].get(

APIs 93

APIs Automotive Accountability Analytics 93

ShepHyken

NOVEMBER 30, 2018

Using the journey map, analytics and voice of the customer data, identify the specific factors that drive satisfaction within each channel. See why 550+ industry executives are joining us: view more event information. To achieve that consistency, define “greatness” within each channel.

Abandon rate 256

Abandon rate Journey mapping Average Handle Time Customer centricity 256

AWS Machine Learning

FEBRUARY 21, 2025

If the question was Whats the schedule for AWS events in December?, AWS usually announces the dates for their upcoming # re:Invent event around 6-9 months in advance. Previously, Karam developed big-data analytics applications and SOX compliance solutions for Amazons Fintech and Merchant Technologies divisions.

Engineering 104

Engineering APIs Analytics Enterprise 104

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. To learn more, visit Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. The following diagram illustrates the solution architecture.

Analytics 110

Analytics First call resolution Banking Interactive Voice Response 110

NobelBiz

DECEMBER 3, 2024

Special Events or Promotions Marketing campaigns, product launches, or special events can significantly impact call volumes. Accurate forecasting for these events allows call centers to prepare appropriately by scheduling additional agents or implementing targeted training for anticipated queries.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

AWS Machine Learning

FEBRUARY 11, 2025

Image predictor Additionally, you can choose which objects in the provided image you want to create a mask for by adding points within that object for Meta SAM 2.1 The following code is used to prompt Meta SAM 2.1 The following code is used to prompt Meta SAM 2.1 Video predictor We now demonstrate how to prompt Meta SAM 2.1

Engineering 80

Engineering Construction Benchmark Healthcare 80

TeleDirect

DECEMBER 22, 2024

Analytics Tools : Track performance and gather insights for continuous improvement. Event Management Managing reservations and answering attendee questions becomes seamless with a dedicated inbound call center. A: Inbound call centers can gather feedback through post-call surveys, direct interactions, and analytics tools.

Call Center 62

Call Center Technical Support Healthcare Abandon rate 62

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Analytics 88

Analytics Banking Feedback Surveys 88

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Post-call summary Lambda hook – The LCA Call Event/Transcript Processor invokes this hook after the call summary is processed.

Analytics 79

Analytics APIs CRM Contact Center 79

Callminer

MARCH 12, 2020

In the event of failure to follow the rules put forth in this group of standards, companies may be fined by the council. Interaction analytics solutions can help collections and accounts receivables management (ARM) firms eliminate contact center compliance risk and ensure agent compliance by analyzing every interaction.

Call Center 182

Call Center Analytics Best practices Government 182

TeleDirect

JANUARY 4, 2025

Ensuring business continuity during such events is essential to maintaining customer trust, protecting revenue streams, and safeguarding long-term success. This capability is invaluable during events like pandemics or natural disasters. Cyberattacks In the event of a cyberattack, call centers serve as a critical communication hub.

Call Center 62

Call Center Multichannel outsourcing Abandon rate 62

ShepHyken

AUGUST 1, 2017

Jeff works closely with industry analysts and has been a frequent presenter at industry events on subjects including consumer engagement strategy, customer analytics, digital marketing and customer journey best practice. About: Jeff Nicholson is a recognized customer engagement thought leader.

Education 199

Education Self service CRM Best practices 199

CCNG

MAY 30, 2024

However, it’s helpful to capture those events and store them for future use. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

Momentum Telecom

MARCH 26, 2025

There was a lot to like about this years event. This feature enhances productivity by providing valuable insights and analytics, helping organizations streamline meetings and improve collaboration. Read Microsofts official blog ] So, what happened at Enterprise Connect 2025?

Enterprise 71

Enterprise Contact Center contact center solutions Analytics 71

Hodusoft

JANUARY 28, 2025

The event is set to take place from 11th to 13th February 2025 in Fort Lauderdale, Florida , bringing together innovators, business leaders, and tech enthusiasts from around the globe. As a key participant, HoduSoft is proud to contribute to this global event, celebrating technology and innovation. Our team of experts Mr.

Contact center software 52

Contact center software voip Contact Center contact center solutions 52

AWS Machine Learning

APRIL 3, 2025

Analytics and business: Automated workflows and business intelligence Insights dont stop at data collectionStep Functions orchestrates workflows that trigger automated actions. Meanwhile, structured metadata and processed results are housed in Amazon RDS, enabling fast queries and integration with enterprise applications.

APIs 95

APIs Telecommunications Enterprise Best practices 95

Win the Customer

NOVEMBER 29, 2024

Track website analytics and app usage data. Consider using a timeline or flowchart to illustrate the sequence of events. Gather Customer Insights: Conduct surveys, interviews, and focus groups to gather feedback from customers. Analyze customer reviews and social media comments. Include key touchpoints, emotions, and pain points.

Journey mapping 59

Journey mapping Feedback Analytics Surveys 59

AWS Machine Learning

FEBRUARY 6, 2025

These variables often involve complex sequences of events, combinations of occurrences and non-occurrences, as well as detailed numeric calculations or categorizations that accurately reflect the diverse nature of patient experiences and medical histories. Mikhail Vaynshteyn is a Solutions Architect with Amazon Web Services.

Healthcare 68

Healthcare APIs Analytics Transportation 68

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

Momentum Telecom

MAY 30, 2024

This solution further enhances collaboration using AI-powered insights and advanced analytics to ensure a robust and efficient user experience across all devices. “It In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Advertising 116

Advertising Customer centricity Marketing Enterprise 116

Concentrix

MARCH 24, 2025

Discover key insights from our Customer Revolution event with a global leader in athletic apparel on enhancing CX through behavioral science, AI, and loyalty.

Analytics 48

Analytics Sales Marketing Technology 48

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The incoming event from Slack is sent to an endpoint in API Gateway, and Slack expects a response in less than 3 seconds, otherwise the request fails. Sonnet model for natural language processing.

Entertainment 72

Entertainment APIs Technology Feedback 72