AWS Machine Learning

MARCH 18, 2025

The LLM analyzes the text, identifying key information relevant to the clinical trial, such as patient symptoms, adverse events, medication adherence, and treatment responses. These insights can include: Potential adverse event detection and reporting. Identification of protocol deviations or non-compliance. No problem!

Healthcare 111

Healthcare Analytics Consulting Consulting 111

AWS Machine Learning

DECEMBER 4, 2024

SageMaker Unified Studio setup SageMaker Unified Studio is a browser-based web application where you can use all your data and tools for analytics and AI. This will provision the backend infrastructure and services that the sales analytics application will rely on. You’ll use this file when setting up your function to query sales data.

APIs 106

APIs Sales Surveys Analytics 106

NobelBiz

OCTOBER 22, 2024

Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities. Leverage Analytics to Track, Adapt, and Succeed The analytics coming from call centers present the necessary data that enables firms to interpret their performance and customer behavior.

Analytics 52

Analytics Interactive Voice Response Contact Center First call resolution 52

DMG Consulting

NOVEMBER 6, 2024

GenAI is Transforming Conversation Analytics and Making it Better November 2024 As consumers, we’re bombarded with marketing declaring that products are “new and improved,” which is frequently reinforced with updated packaging and a different name. Is that the case with conversation analytics? The answer is a resounding “no”!

Analytics 48

Analytics Coaching Employee engagement Quality management 48

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. The AI based this summary on the contents of the conversation and does not make up events that did not happen.

Engineering 110

Engineering APIs Sales Enterprise 110

Beyond Philosophy

AUGUST 29, 2016

Predictive Analytics is a field exploring this idea in detail. In predictive analytics, analysts use predictive modeling, which is using statistics to predict what will happen next. Whether you know about predictive analytics already or not, you certainly have personal experience with the concept.

Consulting 278

Consulting Consulting Analytics Customer emotions 278

ShepHyken

SEPTEMBER 16, 2016

Basic examples of KPIs include visitor engagement, cart abandonment, bounce rate and conversion rate, but Google Analytics can be used to define and measure practically any goal. With over 20 years of global experience in Marketing Applications and Analytical CRM, Mark Smith is a leader in building, growing and managing successful companies.

Customer Experience 300

Customer Experience Personalization Marketing Analytics 300

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts. The show goes on.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

TeleDirect

JANUARY 7, 2025

Real-Time Reporting and Analytics Access insights into call volume, Average Handle Time (AHT),Call Abandonment Rate, and service level metrics to continuously optimize performance. Address customer concerns during global sales events like Black Friday and Cyber Monday. Industries That Benefit from 24/7/365 Call Center Services 1.

Call Center 125

Call Center Abandon rate Average Handle Time Healthcare 125

ShepHyken

MAY 19, 2020

Top Takeaways: Pegasystems’ annual event, PegaWorld, will be held virtually this year on June 2. To register for this event, go to the Pega website. Strategies include guided workflows, coaching, augmenting tools that support remote collaboration and applying analytics to improve areas of unproductivity.

CRM 252

CRM Coaching Self service Analytics 252

AWS Machine Learning

FEBRUARY 21, 2025

If the question was Whats the schedule for AWS events in December?, AWS usually announces the dates for their upcoming # re:Invent event around 6-9 months in advance. Previously, Karam developed big-data analytics applications and SOX compliance solutions for Amazons Fintech and Merchant Technologies divisions.

Engineering 121

Engineering APIs Analytics Enterprise 121

Cisco - Contact Center

NOVEMBER 8, 2024

You can use public Cisco Talos blogs and third-party threat intelligence data with Cisco Secure Network Analytics to build custom security events.

Analytics 76

Analytics Enterprise 76

ShepHyken

OCTOBER 2, 2020

Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. Identify Events or Special Occasions. We expect to receive personalized service everywhere – even if we are talking about the devices in our home. It seems that the dream of having what you want before you even say it is almost at our doorstep.

Advertising 261

Advertising Big data Healthcare Personalization 261

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. To learn more, visit Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. The following diagram illustrates the solution architecture.

Analytics 117

Analytics First call resolution Banking Interactive Voice Response 117

AWS Machine Learning

MARCH 19, 2025

nn en nn nnAWS (Amazon Web Services) is a cloud computing platform that offers a broad set of global services including computing, storage, databases, analytics, machine learning, and more. read()) logger.info("Received LLM response", response_body=response_body) response_text = response_body.get("content", [{}])[0].get(

APIs 110

APIs Automotive Accountability Analytics 110

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Post-call summary Lambda hook – The LCA Call Event/Transcript Processor invokes this hook after the call summary is processed.

Analytics 97

Analytics APIs CRM Contact Center 97

ShepHyken

NOVEMBER 30, 2018

Using the journey map, analytics and voice of the customer data, identify the specific factors that drive satisfaction within each channel. See why 550+ industry executives are joining us: view more event information. To achieve that consistency, define “greatness” within each channel.

Abandon rate 258

Abandon rate Journey mapping Average Handle Time Customer centricity 258

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Finally, ODAP was designed to incorporate cutting-edge analytics tools and future AI-powered insights.

Government 79

Government Analytics Engineering CRM 79

AWS Machine Learning

FEBRUARY 11, 2025

Image predictor Additionally, you can choose which objects in the provided image you want to create a mask for by adding points within that object for Meta SAM 2.1 The following code is used to prompt Meta SAM 2.1 The following code is used to prompt Meta SAM 2.1 Video predictor We now demonstrate how to prompt Meta SAM 2.1

Engineering 81

Engineering Construction Benchmark Healthcare 81

NobelBiz

DECEMBER 3, 2024

Special Events or Promotions Marketing campaigns, product launches, or special events can significantly impact call volumes. Accurate forecasting for these events allows call centers to prepare appropriately by scheduling additional agents or implementing targeted training for anticipated queries.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

AWS Machine Learning

APRIL 29, 2025

As AWS LLM League events began rolling out in North America, this initiative represented a strategic milestone in democratizing machine learning (ML) and enabling partners to build practical generative AI solutions for their customers. This gamified experience fosters a spirit of friendly competition and continuous learning.

Benchmark 101

Benchmark Government contact center solutions Contact Center 101

TeleDirect

DECEMBER 22, 2024

Analytics Tools : Track performance and gather insights for continuous improvement. Event Management Managing reservations and answering attendee questions becomes seamless with a dedicated inbound call center. A: Inbound call centers can gather feedback through post-call surveys, direct interactions, and analytics tools.

Call Center 62

Call Center Technical Support Healthcare Abandon rate 62

TeleDirect

APRIL 23, 2025

Support During High-Volume Periods Catastrophic events, enrollment seasons, or regulatory changes can create sudden spikes in call volume. Scalable workforce for peak seasons Custom reporting and analytics TeleDirect offers all of the above with a proven track record in supporting insurance clients across the U.S.

Call Center 62

Call Center Interactive Voice Response Scripts First call resolution 62

CSM Magazine

APRIL 24, 2025

The event management CRM feature from this platform helps businesses control event schedules alongside the management of attendees and payment activities. Event Management CRM: Keep track of all your events and attendees in one place with vcita’s event management feature.

Management 52

Management CRM Healthcare Analytics 52

Callminer

MARCH 12, 2020

In the event of failure to follow the rules put forth in this group of standards, companies may be fined by the council. Interaction analytics solutions can help collections and accounts receivables management (ARM) firms eliminate contact center compliance risk and ensure agent compliance by analyzing every interaction.

Call Center 182

Call Center Analytics Best practices Government 182

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. Amazon EventBridge to trigger the data ingestion and ML pipeline on a schedule and in response to events.

Marketing 97

Marketing Analytics APIs Engineering 97

AWS Machine Learning

FEBRUARY 6, 2025

These variables often involve complex sequences of events, combinations of occurrences and non-occurrences, as well as detailed numeric calculations or categorizations that accurately reflect the diverse nature of patient experiences and medical histories. Mikhail Vaynshteyn is a Solutions Architect with Amazon Web Services.

Healthcare 75

Healthcare APIs Analytics Transportation 75

ShepHyken

AUGUST 1, 2017

Jeff works closely with industry analysts and has been a frequent presenter at industry events on subjects including consumer engagement strategy, customer analytics, digital marketing and customer journey best practice. About: Jeff Nicholson is a recognized customer engagement thought leader.

Education 202

Education Self service Best practices CRM 202

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at any single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository.

Analytics 98

Analytics Healthcare Engineering Government 98

TeleDirect

JANUARY 4, 2025

Ensuring business continuity during such events is essential to maintaining customer trust, protecting revenue streams, and safeguarding long-term success. This capability is invaluable during events like pandemics or natural disasters. Cyberattacks In the event of a cyberattack, call centers serve as a critical communication hub.

Call Center 62

Call Center Multichannel outsourcing Abandon rate 62

AWS Machine Learning

MARCH 10, 2023

We show how you can apply this approach to various data streaming and event-driven architectures, depending on the desired outcome and actions to take to prevent fraud (such as alert the user about the fraud or flag the transaction for additional review). The user can then choose to take action to prevent further abuse.

APIs 139

APIs Banking Accountability Analytics 139

AWS Machine Learning

JANUARY 21, 2025

When activity occurs in that activity is recorded in a CloudTrail event along with other AWS service events in Event history. You can view, search, and download recent events in your AWS account. For more information, see Working with CloudTrail Event history.

Self service 84

Self service Best practices Accountability Government 84

AWS Machine Learning

APRIL 3, 2025

Analytics and business: Automated workflows and business intelligence Insights dont stop at data collectionStep Functions orchestrates workflows that trigger automated actions. Meanwhile, structured metadata and processed results are housed in Amazon RDS, enabling fast queries and integration with enterprise applications.

APIs 112

APIs Telecommunications Enterprise Best practices 112

CCNG

MAY 30, 2024

However, it’s helpful to capture those events and store them for future use. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

Hodusoft

JANUARY 28, 2025

The event is set to take place from 11th to 13th February 2025 in Fort Lauderdale, Florida , bringing together innovators, business leaders, and tech enthusiasts from around the globe. As a key participant, HoduSoft is proud to contribute to this global event, celebrating technology and innovation. Our team of experts Mr.

Contact center software 52

Contact center software voip Contact Center contact center solutions 52

TeleDirect

APRIL 30, 2025

Crisis communication is a strategic approach that businesses use to convey timely, accurate, and transparent information during emergency events. Pandemics or Health Crises During COVID-19 and similar events, call centers: Offer policy updates Handle appointment rescheduling Answer safety questions e. What Is Crisis Communication?

Call Center 62

Call Center Management Scripts Healthcare 62