Totango

FEBRUARY 15, 2019

Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting from products and services. In order to create this visibility, cloud and SaaS product teams need to instrument their applications (web, mobile, saas) to report on product usage.

SaaS 71

SaaS B2C B2B Metrics 71

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow. TSIA (@TSIACommunity) May 4, 2021. .

SaaS 98

SaaS Benchmark B2B Analytics 98

Pointillist

MARCH 22, 2018

5 steps to find better upsell and cross-sell opportunities using journey analytics. A SaaS benchmarking survey looked at the customer acquisition costs (CAC) needed to acquire $1 annual contract value (ACV) for new customers compared to upsell to existing customers. Are they the same? Why is upsell and cross-sell important?

Upselling 71

Upselling Analytics B2B B2C 71

delighted

DECEMBER 3, 2021

Centralizing : Pandium released a State of Product Integrations study at SaaS 1000 , which found that, of the 1k SaaS companies evaluated, most companies had over 15 different platform connections (ex. Which of the platforms capture a key moment in the customer journey – such as a purchase event or an outreach to your support team?

Surveys 97

Surveys APIs SaaS Engineering 97

ChurnZero

MAY 26, 2021

CS in Focus is an organization committed to building a strong Customer Success community through events and resource-development, with the goal of setting community members up for success. Future of SaaS. You’ll also get to know SaaS experts all over the world! . Whatever takes your fancy.

SaaS 86

SaaS Best practices Analytics Metrics 86

CSM Magazine

APRIL 13, 2021

If you want your SaaS startup to grow, you need to understand data and have solid marketing knowledge, all with the purpose of making your software more attractive to your target customers. In this article, we’re offering a list of all the components you need in order to scale your SaaS startup. Create Valuable Content.

SaaS 52

SaaS B2B Self service Analytics 52

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

CustomerSuccessBox

JUNE 30, 2022

For a SaaS business, product adoption is one of the leading indicators of a successful and growing business. Reflecting on the fact that customer retention is the backbone of SaaS. Most SaaS companies start measuring User adoption by tracking only those behavior that indicates if a customer achieves the goals for which they came.

SaaS 52

SaaS Benchmark Metrics Analytics 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Enterprise 95

Enterprise Finance SaaS Analytics 95

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. You can invoke Lambda functions from over 200 AWS services and software-as-a-service (SaaS) applications.

Engineering 95

Engineering APIs Sales Enterprise 95

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

Healthcare 108

Healthcare Engineering SaaS Analytics 108

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Totango allows you to set up workflows called SuccessPlays which are triggered automatically or manually when pre-defined events occur.

Feedback 105

Feedback Benchmark Surveys Analytics 105

ChurnZero

AUGUST 14, 2020

Product Analytics Software. What is product analytics software? Product analytics software tracks user engagement with your product including page and feature events. Subscription billing software manages recurring billing and payments for products and services along with accounting and analytics. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. What Is Contract Renewal? In-App Promotions.

Customer retention 97

Customer retention SaaS Best practices Upselling 97

Totango

NOVEMBER 15, 2021

Subscription billing is the lifeblood of SaaS revenue. Billing apps help you automate processes such as offering quotes, creating recurring subscriptions, collecting bills, tracking payments and tracking subscription analytics. Support events are critical steps in the customer journey. Billing: Zuora. Support: Zendesk, Jira.

CRM 114

CRM Upselling SaaS Chatbots 114

ProProfs Blog

AUGUST 6, 2021

Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Best employee engagement software has an option to analyze survey responses via advanced AI analytics. Integrate with 3rd party tools like google analytics, intercom, slack, salesforce, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Infinity

APRIL 27, 2022

It’s important to remember that only 11% of consumers are considered to be exclusively “online customers” ; so by not including offline transactions in your analytics you’re leaving an enormous gap. I would like to expand my personal network in the SaaS space.

Marketing 96

Marketing B2C B2B SaaS 96

ChurnZero

JUNE 12, 2020

They reactively respond to raised events or close their eyes and wait to see what happens with auto-renew clients. As its own function, Customer Success Operations can advance strategy initiatives around the customer experience as well as manage renewal forecasts, data analytic systems, and process implementation.

SaaS 80

SaaS Metrics Customer retention Analytics 80

ChurnZero

MAY 28, 2021

You should aim to welcome new users and share relevant resources as soon as they log into the system for the first time (if you have a Customer Success platform that tracks these events in real time) or within the first few days after. For example, create a segment that tracks the first time a user has an event in your product.

Best practices 98

Best practices Coaching SaaS Analytics 98

ProProfs Blog

OCTOBER 30, 2021

A B2B example can be a SaaS brand that offers a marketing platform for small businesses. Occasion/event. You can consider events like going to college, getting a job, getting married, having children, etc. Gather information from website analytics : A lot of visitors land on your website from different sources.

Marketing 142

Marketing B2B Advertising B2C 142

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success.

B2C 0

B2C SaaS Accountability B2B 0

ProProfs Blog

APRIL 17, 2020

In this thorough guide, you’ll come across: Different SaaS customer success metrics. Customer Satisfaction Score (CSAT) has an important place among the SaaS customer success metrics. Customer Lifetime Value (LTV) is one of the exceptionally valuable SaaS customer success metrics when it comes to growing companies.

Metrics 142

Metrics Customer retention SaaS Surveys 142

ChurnZero

JUNE 15, 2023

With less budget to go around, some SaaS companies are merging customer success and account management into one function that’s responsible for an account’s business strategy, product adoption, and value realization, as well as its renewal and expansion. While many CRMs integrate with product analytic tools, they only bring usage data (e.g.,

CRM 96

CRM Sales Accountability Analytics 96

Nicereply

NOVEMBER 16, 2022

Most feedback tools also allow you to track and analyze your customer feedback using built-in reporting and analytics. Analytics tool to see the big picture clearly. Getting comfortable around a powerful data analytics tool can feel intimidating. Many support ticketing tools have built in analytics, such as Zendesk Explore.

Management 98

Management Analytics Feedback Surveys 98

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more. Sometimes it is easy to forget that there are people on the other end of the transaction.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

Totango

SEPTEMBER 30, 2020

Today we are releasing the Early Warning System SuccessBloc, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Risk Analytics and Reporting. Overdue Payments and Outstanding Balances. With the Early Warning System SuccessBloc, we’ve got you covered.

SaaS 62

SaaS Consulting Consulting Enterprise 62

Totango

NOVEMBER 15, 2021

Subscription billing is the lifeblood of SaaS revenue. Billing apps help you automate processes such as offering quotes, creating recurring subscriptions, collecting bills, tracking payments and tracking subscription analytics. Support events are critical steps in the customer journey. Billing: Zuora. Support: Zendesk, Jira.

CRM 91

CRM Upselling SaaS Chatbots 91

aircall

AUGUST 16, 2018

Jeff Reekers talks with Preston Clark, President at Everfi, during an Aircall event. On the analytical side, you need to know your numbers and the numbers of every other department. The switch to this businesswide analytical approach is difficult for some people, as is the more human side of communicating with other executives.

Sales 90

Sales B2B Analytics Marketing 90

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Amir on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

Avaya

NOVEMBER 7, 2016

Voice Biometrics has a number of potential use cases, especially when it comes to automated events and actions. The Snap-in itself simplifies many of the tasks associated with passing data to the Verbio engine, acting as a sort of Verbio-proxy for application developers already working in an Avaya Breeze environment.

Contact Center 70

Contact Center Engineering SaaS Enterprise 70

Amity

FEBRUARY 14, 2018

Come up with a plan that’ll help you approach churn as a learning opportunity in the event that it happens (and it will). Now, that stat may or may not be accurate for your company’s particular situation (or anyone’s), but the point is that in the SaaS world, having a low churn rate is important. Would you do it?

Morale 69

Morale Finance Metrics Analytics 69

aircall

NOVEMBER 24, 2021

A mobile-first approach implies wherever your sales reps are—the office, a trade show, an event, or at home—they can securely access business tools on their mobile phones. . A mobile-first approach requires effective Saas programs, including a voice solution. SaaS tools can help you collect it, sort it, and make it useful. .

Sales 62

Sales SaaS Analytics Coaching 62

AWS Machine Learning

OCTOBER 2, 2024

You can also use Amazon EventBridge to monitor events related to Amazon Bedrock. This allows you to create rules that invoke specific actions when certain events occur, enhancing the automation and responsiveness of your observability setup (for more details, see Monitor Amazon Bedrock ).

Government 105

Government APIs Enterprise Best practices 105

JivoChat

FEBRUARY 22, 2023

Moreover, outsourced customer service teams often have access to advanced tools for analytics , which can help businesses gain valuable insights into customer behavior and improve service quality on an ongoing basis. This helps streamline project management by making it easier to track progress and update stakeholders in real-time.

outsourcing 82

outsourcing SaaS Accountability Analytics 82