AWS Machine Learning

NOVEMBER 7, 2024

In the first part of the series, we showed how AI administrators can build a generative AI software as a service (SaaS) gateway to provide access to foundation models (FMs) on Amazon Bedrock to different lines of business (LOBs). The invocation generates an AWS CloudTrail event.

Enterprise 113

Enterprise APIs Government Accountability 113

Totango

FEBRUARY 15, 2019

Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting from products and services. In order to create this visibility, cloud and SaaS product teams need to instrument their applications (web, mobile, saas) to report on product usage.

SaaS 72

SaaS B2C B2B Metrics 72

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Magazine

JANUARY 31, 2025

ServQuik , an innovator in AI-powered customer service automation software, today announced the General Availability (GA) of the companys SaaS-based, human-like AI solution for incoming and outgoing lead engagements. Advanced analytics for clear reporting and insights. This provides a foundational advantage over the competition.

Customer Service 52

Customer Service SaaS Revenue potential Sales 52

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Represent the company at industry events and conferences.

SaaS 52

SaaS Upselling Enterprise industry standards 52

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. For B2B SaaS companies, a strong community is a key component to building great customer relationships. This intermediate stage offers offers affordable solutions with limited analytical capabilities. 2: Lightweight community software.

SaaS 52

SaaS Gamification B2B Metrics 52

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow. TSIA (@TSIACommunity) May 4, 2021. .

SaaS 98

SaaS Benchmark B2B Analytics 98

Pointillist

MARCH 22, 2018

5 steps to find better upsell and cross-sell opportunities using journey analytics. A SaaS benchmarking survey looked at the customer acquisition costs (CAC) needed to acquire $1 annual contract value (ACV) for new customers compared to upsell to existing customers. Are they the same? Why is upsell and cross-sell important?

Upselling 71

Upselling Analytics B2B B2C 71

delighted

DECEMBER 3, 2021

Centralizing : Pandium released a State of Product Integrations study at SaaS 1000 , which found that, of the 1k SaaS companies evaluated, most companies had over 15 different platform connections (ex. Which of the platforms capture a key moment in the customer journey – such as a purchase event or an outreach to your support team?

Surveys 97

Surveys APIs SaaS Engineering 97

ChurnZero

MAY 26, 2021

CS in Focus is an organization committed to building a strong Customer Success community through events and resource-development, with the goal of setting community members up for success. Future of SaaS. You’ll also get to know SaaS experts all over the world! . Whatever takes your fancy.

SaaS 86

SaaS Best practices Analytics Metrics 86

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. He brings expertise in both services (applications, infrastructure, and process) and products (SaaS/ BPaaS/PaaS) Ritesh was most recently with Tech Mahindra where he spent the last five years as the president of a $1.4 Case Studies.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

Healthcare 121

Healthcare Engineering SaaS Analytics 121

CSM Magazine

APRIL 13, 2021

If you want your SaaS startup to grow, you need to understand data and have solid marketing knowledge, all with the purpose of making your software more attractive to your target customers. In this article, we’re offering a list of all the components you need in order to scale your SaaS startup. Create Valuable Content.

SaaS 52

SaaS B2B Self service Analytics 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Enterprise 98

Enterprise Finance SaaS Analytics 98

CustomerSuccessBox

JUNE 30, 2022

For a SaaS business, product adoption is one of the leading indicators of a successful and growing business. Reflecting on the fact that customer retention is the backbone of SaaS. Most SaaS companies start measuring User adoption by tracking only those behavior that indicates if a customer achieves the goals for which they came.

SaaS 52

SaaS Benchmark Metrics Analytics 52

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. Rick has more than 15 years experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

Automotive 41

Automotive Management Enterprise B2B 41

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Totango allows you to set up workflows called SuccessPlays which are triggered automatically or manually when pre-defined events occur.

Feedback 108

Feedback Benchmark Surveys Analytics 108

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. What Is Contract Renewal? In-App Promotions.

Customer retention 100

Customer retention SaaS Best practices Upselling 100

Totango

NOVEMBER 15, 2021

Subscription billing is the lifeblood of SaaS revenue. Billing apps help you automate processes such as offering quotes, creating recurring subscriptions, collecting bills, tracking payments and tracking subscription analytics. Support events are critical steps in the customer journey. Billing: Zuora. Support: Zendesk, Jira.

CRM 117

CRM Upselling SaaS Chatbots 117

ChurnZero

AUGUST 14, 2020

Product Analytics Software. What is product analytics software? Product analytics software tracks user engagement with your product including page and feature events. Subscription billing software manages recurring billing and payments for products and services along with accounting and analytics. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

AWS Machine Learning

OCTOBER 2, 2024

You can also use Amazon EventBridge to monitor events related to Amazon Bedrock. This allows you to create rules that invoke specific actions when certain events occur, enhancing the automation and responsiveness of your observability setup (for more details, see Monitor Amazon Bedrock ).

Government 129

Government APIs Enterprise Best practices 129

Cincom

FEBRUARY 14, 2025

Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses. 4️ Enable AI-Driven Discount Recommendations Leverage predictive analytics to provide reps with optimal discount ranges based on historical data and customer behavior.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

APRIL 12, 2023

Traditional maintenance activities rely on a sizable workforce distributed across key locations along the BHS dispatched by operators in the event of an operational fault. It’s an easy way to run analytics on IoT data to gain accurate insights. This organization manages fleets of globally distributed edge gateways.

Analytics 110

Analytics Management Metrics Technology 110

ProProfs Blog

AUGUST 6, 2021

Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Best employee engagement software has an option to analyze survey responses via advanced AI analytics. Integrate with 3rd party tools like google analytics, intercom, slack, salesforce, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Infinity

APRIL 27, 2022

It’s important to remember that only 11% of consumers are considered to be exclusively “online customers” ; so by not including offline transactions in your analytics you’re leaving an enormous gap. I would like to expand my personal network in the SaaS space.

Marketing 96

Marketing B2C B2B SaaS 96

AWS Machine Learning

OCTOBER 6, 2022

Almost the entirety of the Informed SaaS service is hosted and enabled by AWS services. He is leading the transformation of the InformedIQ SaaS into a full Serverless Microservice architecture leveraging AWS Cloud, DevOps and Data Oriented Programming. She brings a breadth of expertise in Data Analytics and Machine Learning.

APIs 98

APIs Banking SaaS Engineering 98

ChurnZero

MAY 28, 2021

You should aim to welcome new users and share relevant resources as soon as they log into the system for the first time (if you have a Customer Success platform that tracks these events in real time) or within the first few days after. For example, create a segment that tracks the first time a user has an event in your product.

Best practices 98

Best practices Coaching SaaS Analytics 98

ProProfs Blog

OCTOBER 30, 2021

A B2B example can be a SaaS brand that offers a marketing platform for small businesses. Occasion/event. You can consider events like going to college, getting a job, getting married, having children, etc. Gather information from website analytics : A lot of visitors land on your website from different sources.

Marketing 142

Marketing B2B Advertising B2C 142

ChurnZero

JUNE 12, 2020

They reactively respond to raised events or close their eyes and wait to see what happens with auto-renew clients. As its own function, Customer Success Operations can advance strategy initiatives around the customer experience as well as manage renewal forecasts, data analytic systems, and process implementation.

SaaS 80

SaaS Metrics Customer retention Analytics 80

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success.

B2C 0

B2C SaaS B2B Accountability 0

ProProfs Blog

APRIL 17, 2020

In this thorough guide, you’ll come across: Different SaaS customer success metrics. Customer Satisfaction Score (CSAT) has an important place among the SaaS customer success metrics. Customer Lifetime Value (LTV) is one of the exceptionally valuable SaaS customer success metrics when it comes to growing companies.

Metrics 142

Metrics Customer retention SaaS Surveys 142

ChurnZero

JUNE 15, 2023

With less budget to go around, some SaaS companies are merging customer success and account management into one function that’s responsible for an account’s business strategy, product adoption, and value realization, as well as its renewal and expansion. While many CRMs integrate with product analytic tools, they only bring usage data (e.g.,

CRM 96

CRM Sales Accountability Analytics 96

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more. Sometimes it is easy to forget that there are people on the other end of the transaction.

Customer Service 118

Customer Service Metrics Surveys Healthcare 118

Totango

NOVEMBER 15, 2021

Subscription billing is the lifeblood of SaaS revenue. Billing apps help you automate processes such as offering quotes, creating recurring subscriptions, collecting bills, tracking payments and tracking subscription analytics. Support events are critical steps in the customer journey. Billing: Zuora. Support: Zendesk, Jira.

CRM 94

CRM Upselling SaaS Chatbots 94