Tethr

JULY 12, 2018

At the recent CUSTOMER CONTACT WEEK event in Las Vegas, nearly every potential customer we spoke to seemed to be very focused on a handful of speech analytics features—but, when pressed, often had a hard time explaining why those features were necessary to deliver business value. The clearest example of this is “real-time analytics.”

Analytics 48

Analytics Scripts Sales Marketing 48

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at a single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository. and data_loader.py

Analytics 79

Analytics Healthcare Scripts Accountability 79

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 75

Analytics Engineering Metrics APIs 75

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. Flip the script With testingRTC, you only need to write scripts once, you can then run them multiple times and scale them up or down as you see fit. Happy days! You can check framerate information for video here too.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

JULY 17, 2024

Create the Amazon Q Business application, the data source, and required components using deployment scripts. Navigate to the repository directory and run the deployment script, providing the required inputs when prompted. The deployment steps are fully automated using a shell script. Test the solution through chat.

Scripts 112

Scripts APIs Enterprise Accountability 112

AWS Machine Learning

OCTOBER 14, 2024

This may be useful for later chat assistant analytics. Simple deployment with AWS CloudFormation To deploy the solution, we provide a simple shell script called deploy.sh, which can be used to deploy the end-to-end solution in different Regions. Then, choose Test on the top right of the event definition.

Chatbots 119

Chatbots APIs Engineering Healthcare 119

AWS Machine Learning

APRIL 25, 2024

You use the same script for downloading the model file when creating the SageMaker endpoint. These services are designed for scalability, event-driven architectures, and efficient resource utilization. He has also developed the advanced analytics platform as a part of the digital transformation journey.

Scripts 114

Scripts Analytics Accountability Sales 114

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. When defined events occur, EventBridge can invoke a pipeline to run in response.

Management 128

Management APIs Engineering Government 128

AWS Machine Learning

JULY 25, 2024

SharePoint Sever and SharePoint Online contain pages, files, attachments, links, events, and comments that can be crawled by Amazon Q SharePoint connectors for SharePoint Server and SharePoint Online. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+.

Scripts 98

Scripts APIs Engineering Enterprise 98

AWS Machine Learning

FEBRUARY 27, 2024

Apply the trained model to make predictions of future events. If discrepancies arise, a business logic within the postprocessing script assesses whether retraining the model is necessary. Pavel Maslov is a Senior DevOps and ML engineer in the Analytic Platforms team. The pipeline is scheduled to run at regular intervals.

Best practices 129

Best practices Engineering Scripts Analytics 129

AWS Machine Learning

AUGUST 4, 2022

The results data from these jobs are stored in the Amazon S3 analytics layer. The Amazon S3 analytics layer is used to store the data that is used by the ML models for training purposes. We receive a notification any time an offer change happens, which adds up to several million events per month over all our customers’ products.

Scripts 108

Scripts Advertising Engineering Analytics 108

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 80

Scripts Analytics Accountability Engineering 80

AWS Machine Learning

OCTOBER 17, 2024

The data science team can, for example, use the shared EFS directory to store their Jupyter notebooks, analysis scripts, and other project-related files. The input of the Lambda function is the event matched, where you can get the SageMaker Studio domain ID and the SageMaker user profile name.

Government 108

Government Accountability APIs Engineering 108

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. They use canned, scripted responses that lack sincerity. Nikola Baldikov.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Solution overview.

Scripts 87

Scripts Engineering APIs Consulting 87

Fonolo

NOVEMBER 11, 2022

Since you’re here, you can enjoy an appetizer before the main event. Analytics will be key to this process and will help call center leaders know what’s working, what’s not, and where adjustments are needed. . Predictive analytics help with staffing and can track and record how things like product rollouts affect call volume. .

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

CrazyCall

JUNE 25, 2019

Sales prospecting requires strong research and analytical skills. Reaching out at events – 32%. Call Scripts. Conferences, meetups, trades and promotional events. You have a choice of free and paid events and conferences. Simply look up for events on Facebook or check the platform Meetup.com.

Sales 109

Sales Scripts B2B Analytics 109

AWS Machine Learning

JANUARY 30, 2024

Via Amazon S3 Event Notifications , an event is put in an Amazon Simple Queue Service (Amazon SQS) queue. This event in the SQS queue acts as a trigger to run the OSI pipeline, which in turn ingests the data (JSON file) as documents into the OpenSearch Serverless index. script with llava_inference.py , and create a model.tar.gz

Scripts 117

Scripts Enterprise Analytics APIs 117

Stratifyd

MAY 30, 2019

Stratifyd’s speech analytics functionality solves the constantly expanding need for enterprise clients to transcribe and analyze voice data. Here are three ways companies can leverage speech analytics to be innovative in their industries. Speech analytics helps enterprises paint a full, vibrant picture of customer sentiment.

Analytics 40

Analytics Telemarketing Contact Center Metrics 40

NobelBiz

FEBRUARY 14, 2023

The importance of scripting and scripting tools Scripting, with its tools, is essential in reducing dead airtime in contact centers because it structures how agents handle customer interactions. Scripts provide agents with the information they need to efficiently handle common customer inquiries.

Contact Center 52

Contact Center Call flow Scripts Interactive Voice Response 52

Call Experts

JULY 28, 2022

Many contact centers use customized scripts for their agents to follow. These scripts can help agents handle tricky situations, such as a customer who wants to return a product or service. A customizable script can help your team focus on what matters most to your customers. Analytics for Business Insight. Contact us.

Contact Center 52

Contact Center Interactive Voice Response Scripts outsourcing 52

AWS Machine Learning

FEBRUARY 13, 2024

For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account. Audit trail for compliance – Administrators can monitor feature usage by all accounts centrally using CloudTrail event logs. Audit logs provide centralized visibility into feature usage.

Accountability 123

Accountability Government Engineering Scripts 123

Global Response

MAY 15, 2023

Most importantly, QA processes should: be ongoing target every channel that you’re active on integrate with your key metrics provide actionable insights and results Creating scripts is another important aspect of implementing quality control. By doing so, you can better ensure consistent quality and branding across all customer touchpoints.

Call Center 62

Call Center Scripts Coaching outsourcing 62

Calltools

MAY 1, 2024

The volunteers have a script to follow, either on a computer screen with various drop-down menus or screens to toggle through depending on responses received from the voter. Predictive dialing solutions: Are more efficient Provide higher contact rates Offer enhanced targeting Improve data management efforts Allow real-time analytics But how?

Banking 52

Banking Scripts Call Center Government 52

Certified Languages International

OCTOBER 10, 2023

This global event was a catalyst for publishing a book like this, and we welcome it with open arms. offers various scenarios and scripts that interpreters can use to aid in interventions during a session. Covid-19 prompted many linguists to adopt new ways to deliver interpreting services. Who is this book for?

Scripts 52

Scripts Healthcare Analytics Marketing 52

AWS Machine Learning

JANUARY 6, 2023

This event frequently occurs in video streaming platforms that constantly purchase a variety of content from multiple vendors and production companies for a limited time. OpenSearch Service is a fully managed service that makes it easy for you to perform interactive log analytics, real-time application monitoring, website search, and more.

Entertainment 93

Entertainment APIs Scripts Analytics 93

Call Experts

OCTOBER 5, 2023

Tools and resources to help agents succeed include knowledge bases and scripts. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

AWS Machine Learning

OCTOBER 10, 2023

FL increases the amount of data available for training ML models, especially data associated with rare and new events, resulting in a more general ML model. Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements.

Healthcare 111

Healthcare Telecommunications Analytics Wireless 111

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

JULY 14, 2022

In many of these scenarios, the effectiveness and benefits derived from these ML-powered solutions can be further enhanced when they can process and derive insights from data events in near-real time. We use S3 event notifications to run an AWS Lambda function to invoke a SageMaker asynchronous inference endpoint.

Engineering 83

Engineering Scripts APIs Finance 83

AWS Machine Learning

DECEMBER 18, 2023

With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data. Try out MongoDB Atlas Try out MongoDB Atlas Time Series Try out Amazon SageMaker Canvas Try out MongoDB Charts About the authors Igor Alekseev is a Senior Partner Solution Architect at AWS in Data and Analytics domain.

Finance 121

Finance APIs Analytics Big data 121

AWS Machine Learning

MARCH 1, 2023

This post is co-written with Suhyoung Kim, General Manager at KakaoGames Data Analytics Lab. The result of these events can be evaluated afterwards so that they make better decisions in the future. With this proactive approach, Kakao Games can launch the right events at the right time. However, this approach is reactive.

Engineering 96

Engineering Construction Analytics Accountability 96

AWS Machine Learning

MAY 30, 2024

The company’s Data & Analytics team regularly receives client requests for unique reports, metrics, or insights, which require custom development. A user sends a question (NLQ) as a JSON event. A lightweight approach was taken to quickly build the required technical and business catalogs using custom scripts. versions).

Real estate 123

Real estate APIs Metrics Construction 123

AWS Machine Learning

JULY 27, 2022

You can either use the export feature in Data Wrangler to generate the Pipelines code, or build your own script from scratch. At a high level, the following are the steps to build and run the Pipelines workflow: Generate a flow file from Data Wrangler or use the setup script to generate a flow file from a preconfigured template.

Scripts 83

Scripts Engineering Enterprise Management 83