AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. Toggle Enable Events on. The event subscription should get automatically verified. Choose Save Changes. The integration is now complete.

APIs 105

APIs Engineering Accountability Big data 105

CrazyCall

JUNE 25, 2019

Sales prospecting requires strong research and analytical skills. Reaching out at events – 32%. Call Scripts. Conferences, meetups, trades and promotional events. You have a choice of free and paid events and conferences. Simply look up for events on Facebook or check the platform Meetup.com.

Sales 109

Sales Scripts B2B Analytics 109

JustCall

JULY 2, 2024

Effective sales scripts tailored for various customer interactions can guide conversations to successful outcomes. This article provides ten car sales script samples that harness the power of persuasive dialogue to boost your sales performance with JustCall. 20 Car Sales Scripts Need to rev up your sales conversations?

Scripts 52

Scripts Sales Finance Automotive 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

AUGUST 4, 2022

The results data from these jobs are stored in the Amazon S3 analytics layer. The Amazon S3 analytics layer is used to store the data that is used by the ML models for training purposes. We receive a notification any time an offer change happens, which adds up to several million events per month over all our customers’ products.

Scripts 123

Scripts Advertising Engineering Analytics 123

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. Flip the script With testingRTC, you only need to write scripts once, you can then run them multiple times and scale them up or down as you see fit. Happy days! You can check framerate information for video here too.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

JULY 17, 2024

Create the Amazon Q Business application, the data source, and required components using deployment scripts. Navigate to the repository directory and run the deployment script, providing the required inputs when prompted. The deployment steps are fully automated using a shell script. Test the solution through chat.

Scripts 124

Scripts APIs Enterprise Accountability 124

AWS Machine Learning

FEBRUARY 27, 2024

Apply the trained model to make predictions of future events. If discrepancies arise, a business logic within the postprocessing script assesses whether retraining the model is necessary. Pavel Maslov is a Senior DevOps and ML engineer in the Analytic Platforms team. The pipeline is scheduled to run at regular intervals.

Best practices 136

Best practices Engineering Scripts Analytics 136

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. Interaction analytics is the only application that can provide this range of information.

Analytics 62

Analytics Enterprise Contact Center Quality management 62

Tethr

JULY 12, 2018

At the recent CUSTOMER CONTACT WEEK event in Las Vegas, nearly every potential customer we spoke to seemed to be very focused on a handful of speech analytics features—but, when pressed, often had a hard time explaining why those features were necessary to deliver business value. The clearest example of this is “real-time analytics.”

Analytics 48

Analytics Scripts Sales Marketing 48

AWS Machine Learning

JANUARY 6, 2025

To build an anomaly detection system using such techniques, you need to write custom scripts for processing as well for training. SageMaker provides support for developing scripts by extending in-built algorithm containers, or by building your own custom containers. SageMaker provides Processor classes for both approaches.

Scripts 109

Scripts Metrics Construction Accountability 109

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 99

Scripts Analytics Accountability Engineering 99

AWS Machine Learning

APRIL 25, 2024

You use the same script for downloading the model file when creating the SageMaker endpoint. These services are designed for scalability, event-driven architectures, and efficient resource utilization. He has also developed the advanced analytics platform as a part of the digital transformation journey.

Scripts 119

Scripts Analytics Accountability Sales 119

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. When defined events occur, EventBridge can invoke a pipeline to run in response.

Management 131

Management APIs Engineering Government 131

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Solution overview.

Scripts 98

Scripts Engineering APIs Consulting 98

AWS Machine Learning

JULY 25, 2024

SharePoint Sever and SharePoint Online contain pages, files, attachments, links, events, and comments that can be crawled by Amazon Q SharePoint connectors for SharePoint Server and SharePoint Online. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+.

Scripts 116

Scripts APIs Engineering Enterprise 116

AWS Machine Learning

JANUARY 30, 2024

Via Amazon S3 Event Notifications , an event is put in an Amazon Simple Queue Service (Amazon SQS) queue. This event in the SQS queue acts as a trigger to run the OSI pipeline, which in turn ingests the data (JSON file) as documents into the OpenSearch Serverless index. script with llava_inference.py , and create a model.tar.gz

Scripts 130

Scripts Enterprise Analytics APIs 130

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Upselling Analytics Scripts 40

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Upselling Analytics Scripts 40

AWS Machine Learning

JULY 14, 2022

In many of these scenarios, the effectiveness and benefits derived from these ML-powered solutions can be further enhanced when they can process and derive insights from data events in near-real time. We use S3 event notifications to run an AWS Lambda function to invoke a SageMaker asynchronous inference endpoint.

Engineering 98

Engineering Scripts APIs Finance 98

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

JULY 27, 2022

You can either use the export feature in Data Wrangler to generate the Pipelines code, or build your own script from scratch. At a high level, the following are the steps to build and run the Pipelines workflow: Generate a flow file from Data Wrangler or use the setup script to generate a flow file from a preconfigured template.

Scripts 98

Scripts Engineering Enterprise Management 98

Enghouse Interactive

OCTOBER 13, 2020

A typical example would be to use that extracted insight to interface with an associated knowledge base and then recommend a process, script, or document to help deal with the situation or need at hand. The Promise: With context, AI seeks to improve – more quickly than ever.

Scripts 96

Scripts Interactive Voice Response Analytics Contact Center 96

AWS Machine Learning

JANUARY 6, 2023

This event frequently occurs in video streaming platforms that constantly purchase a variety of content from multiple vendors and production companies for a limited time. OpenSearch Service is a fully managed service that makes it easy for you to perform interactive log analytics, real-time application monitoring, website search, and more.

Entertainment 101

Entertainment APIs Scripts Analytics 101

AWS Machine Learning

FEBRUARY 13, 2024

For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account. Audit trail for compliance – Administrators can monitor feature usage by all accounts centrally using CloudTrail event logs. Audit logs provide centralized visibility into feature usage.

Accountability 126

Accountability Government Engineering Scripts 126

AWS Machine Learning

OCTOBER 10, 2023

FL increases the amount of data available for training ML models, especially data associated with rare and new events, resulting in a more general ML model. Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements.

Healthcare 118

Healthcare Telecommunications Analytics Wireless 118

Fonolo

NOVEMBER 11, 2022

Since you’re here, you can enjoy an appetizer before the main event. Analytics will be key to this process and will help call center leaders know what’s working, what’s not, and where adjustments are needed. . Predictive analytics help with staffing and can track and record how things like product rollouts affect call volume. .

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

AWS Machine Learning

NOVEMBER 28, 2022

The key file for deployment is the shell script deployment/deploy.sh. Before we can run the shell script, complete the following steps: Open the deployment/app.py Sources the virtual environment activation script. After you approve your model in the model registry, an Amazon EventBridge event rule is triggered.

Scripts 98

Scripts Accountability Call flow Consulting 98

AWS Machine Learning

MAY 30, 2024

The company’s Data & Analytics team regularly receives client requests for unique reports, metrics, or insights, which require custom development. A user sends a question (NLQ) as a JSON event. A lightweight approach was taken to quickly build the required technical and business catalogs using custom scripts. versions).

Real estate 127

Real estate APIs Metrics Construction 127

Enghouse Interactive

JUNE 11, 2021

The reason for this is that psychologically humans recall events based on both how they felt at the peaks or troughs of an interaction, and at their very end. For example real-time speech analytics can identify sentiment in the customer’s voice. On the flipside 70% who had a negative experience reduced their spend.

Airlines 93

Airlines Scripts Banking Self service 93

AWS Machine Learning

SEPTEMBER 1, 2023

Other streaming techniques like Server-Sent Events (SSE) are also implemented using the same HTTP chunked encoding mechanism. He’s passionate about applying machine learning to the area of analytics. In terms of security, both the input and output are secured using TLS using AWS Sigv4 Auth. Outside of work, he enjoys the outdoors.

APIs 119

APIs Chatbots Engineering Best practices 119

Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Leverage analytics to offer targeted agent training and coaching. With a global team of 1,000 agents who handle more than 5.5

Best practices 140

Best practices Feedback Call Center Coaching 140

AWS Machine Learning

MARCH 1, 2023

This post is co-written with Suhyoung Kim, General Manager at KakaoGames Data Analytics Lab. The result of these events can be evaluated afterwards so that they make better decisions in the future. With this proactive approach, Kakao Games can launch the right events at the right time. However, this approach is reactive.

Engineering 101

Engineering Construction Analytics Accountability 101

AWS Machine Learning

DECEMBER 18, 2023

With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data. Try out MongoDB Atlas Try out MongoDB Atlas Time Series Try out Amazon SageMaker Canvas Try out MongoDB Charts About the authors Igor Alekseev is a Senior Partner Solution Architect at AWS in Data and Analytics domain.

Finance 120

Finance APIs Big data Analytics 120

Aspect

DECEMBER 27, 2017

Accordingly, I expect to see a range of new solutions see the light of day in 2018; solutions that bring the old solutions like Interactive Voice Response (cue the robotic ‘press 1 for English’ script) into the 21 st century, on a channel people actually like to use. Apple will dominate messaging in 2018.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Call Experts

OCTOBER 5, 2023

Tools and resources to help agents succeed include knowledge bases and scripts. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105