AWS Machine Learning

NOVEMBER 22, 2024

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. This approach was not only time-consuming but also prone to errors and difficult to scale.

Government 99

Government Banking Accountability Engineering 99

ShepHyken

JULY 5, 2019

For example, your business can make data-driven decisions based on top linked articles to your tickets and calls. Additionally, you can use third-party tools such as Google Analytics and group customers based on demographics and other relevant factors. These reports will assist you in shaping relevant information about your business.

Feedback 315

Feedback Self service Best practices Scripts 315

Calabrio

APRIL 15, 2025

Example: A patient frustrated by an unclear chatbot response can be flagged for proactive agent outreach. Unify Patient Interaction Data Calabrio connects chatbot conversations with phone, email, and digital interactions, giving healthcare leaders a 360 view of the patient journey.

Self service 94

Self service Healthcare Chatbots Contact Center 94

MiaRec

JANUARY 5, 2023

Are you frustrated that your agents ignore carefully defined call scripts and just "wing it," often making customer interactions longer than they need to be? Are you looking for a way to enforce script adherence across the board but simply lack the resources to listen to every call and score it for quality assurance ?

Scripts 98

Scripts Contact Center First call resolution Quality management 98

Callminer

NOVEMBER 6, 2018

For example, The CallMiner Index identified that long waiting times is the call center behavior consumers want to avoid most (42% of people feel this way). But something as commonplace as a call center script can also be a source of annoyance. The 10 avoidable call center behaviors that encourage people to switch.

Scripts 186

Scripts Call Center Call center experience Contact Center 186

Callminer

JULY 30, 2020

CallMiner Eureka Coach , for instance, provides automated performance scoring to make it easy for managers to identify coaching moments, and issues alerts to provide guidance to agents with annotated call examples. For example, say something like, “I will definitely help you with renewal,” not “We will look into that.”. Shem Mandajos.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 131

Engineering Scripts Metrics APIs 131

ShepHyken

NOVEMBER 4, 2022

For example, it can take up to 5-6 weeks to provide training to new agents at a call center. Well-structured and Optimized CX Analytics . By outsourcing the work relating to CX analytics, BPOs can delve deeper into tapping the requirements of customers as well as implement effective strategies to meet their needs. .

Customer Experience 168

Customer Experience Scripts Self service outsourcing 168

Calltools

APRIL 30, 2025

For example, you can assign tasks to different agents, track their performance, and automate day-to-day workflows. Script management Many of the most successful inbound call centers utilize scripts that agents follow during calls. Agent management This feature allows you to manage all the agents in your call center. The result?

Call Center 52

Call Center Scripts Contact Center CRM 52

Callminer

AUGUST 1, 2017

Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CCNG

SEPTEMBER 25, 2024

In reading the following examples, think about where and how they would fit into your business. Older chatbots relied on a static script, but now conversation chatbots can react more effectively to whatever inputs a customer is giving them. Ultimately.

Chatbots 195

Chatbots Technical Support Scripts Interactive Voice Response 195

Outsource Consultants

FEBRUARY 25, 2025

For example, a call center might identify a common issue with a product’s packaging, leading to improvements that reduce returns and increase customer satisfaction. Leverage Data Analytics for Targeted Campaigns Data analytics plays a vital role in boosting ecommerce sales through call centers.

Call Center 67

Call Center Sales outsourcing Technical Support 67

Callminer

SEPTEMBER 23, 2020

Speech analytics tools like CallMiner Eureka , for instance, allows call center managers to monitor outbound calls for language patterns, indicators of customer sentiment, and other factors that provide insight into performance. “A good outbound sales script contains a strong connecting statement. Aim to connect.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

AWS Machine Learning

DECEMBER 7, 2022

This post shows how Amazon SageMaker enables you to not only bring your own model algorithm using script mode, but also use the built-in HPO algorithm. We walk through the following steps: Use SageMaker script mode to bring our own model on top of an AWS-managed container. We use the MNIST dataset for this example.

Scripts 95

Scripts Metrics Healthcare Accountability 95

Callminer

APRIL 24, 2020

Quality monitoring software , such as speech analytics , automatically monitor and score 100% of calls, helping managers deliver objective feedback and improve agent performance. In general, call center best practices include the creation of a script which recommends professional language, an upbeat tone, and key phrases to leverage.

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. For example, companies can ask their call agents to check on their customers concerning the pandemic. AmraBeganovich. Kirk Chewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

DECEMBER 21, 2023

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. The examples are in English; however, Anthropic Claude 2 supports multiple languages.

Contact Center 118

Contact Center Scripts Interactive Voice Response contact center solutions 118

CSM Magazine

JANUARY 20, 2025

Here are some top picks and their standout features for monitoring metrics that reflect customer experience: Google Analytics : A cornerstone for understanding user behavior. For example, if you’re unsure whether a shorter or longer meta description will perform better, test both. Want a quick analogy? on product pages.

Metrics 64

Metrics Feedback Analytics Scripts 64

AWS Machine Learning

MARCH 8, 2023

After the data is downloaded into the training instance, the custom training script performs data preparation tasks and then trains the ML model using the XGBoost Estimator. Select the notebook aws-aiml-blogpost-sagemaker-snowflake-example and choose Open JupyterLab. All code for this post is available in the GitHub repo.

Scripts 131

Scripts Accountability Enterprise Management 131

Quiq

SEPTEMBER 30, 2022

It’s best to segment customers or specific customer journeys (for example, the journey through purchasing online goods vs. in-store services) to narrow how each group interacts with your brand. Here’s an example of a narrow-focused current state customer journey map from Spotify. And not all customers are going to take the same path.

Journey mapping 82

Journey mapping Sales Scripts Chatbots 82

CSM Magazine

FEBRUARY 5, 2025

” Example : A retail business could use AI to handle FAQs about returns, while seamlessly escalating more complicated questions to a human agent. Predictive Analytics and Sentiment Analysis AI algorithms analyze customer behavior , feedback, and conversations to understand sentiment and predict future needs.

Contact Center 52

Contact Center Chatbots Analytics Airlines 52

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 125

Scripts Big data Engineering SaaS 125

Provana

APRIL 5, 2022

For growth-focused collection agencies invested in advanced speech analytics, automation of call quality-compliance reviews is now possible. For example, in the case of checking mini-Miranda compliance, the data classification model wound need to include categories such as "script-adherence," "right party contact," and "self-identification."

Scripts 98

Scripts Analytics Call Center Technology 98

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 143

Scripts APIs Engineering Construction 143

Callminer

FEBRUARY 4, 2021

Firstly, contact centers can make use of call analytics software to analyze past call recordings and use them to train agents how to identify vulnerable customers. Give them examples of social engineering attempts they may experience, such as rushed mothers, private customers who don’t want to share information, etc.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

SEPTEMBER 20, 2023

For example, you might have acquired a company that was already running on a different cloud provider, or you may have a workload that generates value from unique capabilities provided by AWS. For a complete list of the pre-built Docker images managed by SageMaker, see Docker Registry Paths and Example Code.

Scripts 128

Scripts Engineering Accountability Enterprise 128

NobelBiz

DECEMBER 10, 2024

Unlike static IVR systems, which rely on pre-recorded scripts, voicebots dynamically understand and respond to customer queries in real time. Integration Capabilities: Seamlessly connect with CRM platforms, payment gateways, and analytics systems for a cohesive operational framework.

Outbound sales 52

Outbound sales Analytics CRM Scripts 52

Fonolo

MARCH 16, 2023

I think the more companies focus on customer care analytics over marketing analytics, the better. Measuring Customer Satisfaction The arrival of AI-supported tools is expected to flip the script on some of those traditional metrics and introduce some new ones, too. I think that’s where the insight and the wins can be.”

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 85

Analytics Management Accountability Engineering 85

Balto

FEBRUARY 12, 2025

These are just a few examples of AI in everyday life, thus shaping how we work, communicate, and live. Artificial intelligence examples, such as chatbots, self-driving cars, and cybersecurity applications, illustrate the diverse impact of AI across various industries. Natural Language Generation creates human-like text in seconds.

Healthcare 81

Healthcare Banking Chatbots Transportation 81

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 92

Analytics Engineering Metrics APIs 92

AWS Machine Learning

MARCH 27, 2025

We also showcase a real-world example for predicting the root cause category for support cases. For the use case of labeling the support root cause categories, its often harder to source examples for categories such as Software Defect, Feature Request, and Documentation Improvement for labeling than it is for Customer Education.

Education 109

Education Engineering APIs Enterprise 109

AWS Machine Learning

JANUARY 13, 2023

Due to the underlying heterogeneity and distributed nature of the data, it provides an ideal real-world example to test this FL framework. You can place the data in any folder of your choice, as long as the path is consistently referenced in the training script and has access enabled. Import the data loader into the training script.

Analytics 94

Analytics Healthcare Scripts Accountability 94

AWS Machine Learning

JUNE 17, 2024

PrestoDB is an open source SQL query engine that is designed for fast analytic queries against data of any size from multiple sources. The following code shows an example of how a query is configured within the config.yml file. The sklearn_processor is used in the ProcessingStep to run the scikit-learn script that preprocesses data.

Scripts 121

Scripts Engineering Metrics Big data 121

TechSee

SEPTEMBER 24, 2019

That’s exactly why companies must strive to make sure all touchpoints are harmonized in terms of content, messaging and tone of voice, including marketing communications and customer service scripts, at every milestone along the customer journey. For example, imagine that you’ve recently subscribed to a new lawn service.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

AWS Machine Learning

MAY 29, 2024

For example, instead of simply asking the model to describe the image, ask specific questions about the image and relating to its content. By creating synthetic examples of text descriptions, question-answer pairs, and corresponding charts, you can augment your dataset with multimodal examples tailored to your specific use case.

Scripts 132

Scripts Healthcare Metrics Finance 132

Global Response

NOVEMBER 21, 2023

Customer analytics allow you to take the customer data you’ve collected and assess , aggregate and analyze it to understand trends, make forecasts and better understand your customers. Here are four key ways can analytics support your business and how can you implement them.

Analytics 62

Analytics Customer retention outsourcing Sales 62