Customercount

OCTOBER 31, 2019

At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification Continue reading → The post How customer feedback fuels our innovation appeared first on CustomerCount.

Feedback 66

Feedback Gamification Analytics Management 66

Calabrio

FEBRUARY 26, 2025

Inefficient feedback mechanisms make employees feel unheard and disconnected from company goals. These challenges create a negative feedback loop : disengaged employees provide lower-quality service, leading to dissatisfied customers, which increases stress for employees, further driving attrition.

Coaching 64

Coaching Gamification Employee engagement Morale 64

CSM Magazine

APRIL 18, 2025

With gamification driving deeper engagement , theyve cracked the code on making customers feel truly seen. This proprietary engine takes gamification beyond points and badges. Dont just wait for complaintsactively seek out feedback through surveys, focus groups, or even casual conversations.

Customer centricity 52

Customer centricity Gamification Engineering Finance 52

Callminer

APRIL 24, 2020

Quality monitoring software , such as speech analytics , automatically monitor and score 100% of calls, helping managers deliver objective feedback and improve agent performance. Incorporate Customer Feedback into Performance Improvements. The key takeaway is to use customer feedback (surveys, social media, etc.)

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

Calabrio

APRIL 11, 2025

Reviewing Customer Feedback: Use customer interaction data to determine your audiences most common concerns and biggest needs. This nesting phase can include supervisors, evaluators, or dedicated coaches providing immediate feedback, guidance, and support to reinforce learning and help build confidence. Ask: What are customers saying?

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Calabrio

FEBRUARY 27, 2025

Fuel Engagement and Performance with Contact Center Gamification Gamification is a proven technique for boosting engagement and performance in the contact center. Leverage Analytics for Consistent Evaluation Optimizing agent performance requires going beyond individual call evaluations.

Call Center 52

Call Center Metrics Gamification Contact Center 52

Noble Systems

AUGUST 4, 2020

Here are the some of the strategies and technologies that successful collections organizations are using now to solve today’s business problems. • Boosting Productivity and Revenue with Omnichannel and Predictive Analytics. Omnichannel and predictive analytics technologies help collectors adjust to these circumstances.

Gamification 86

Gamification Analytics Contact Center Coaching 86

Noble Systems

DECEMBER 4, 2019

This feedback produces Voice of the Customer (VoC) that can help your company redefine and elevate the customer experience throughout the journey which, in turn, strengthens engagement and loyalty. Training employees when and how to ask for feedback is vital. VoC Technologies that Monitor Feedback and Reward Employees.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

Noble Systems

MARCH 22, 2021

AI-Fueled Speech Analytics Improves Agent Behavior and Patient Satisfaction. AI-fueled speech analytics monitors every agent-patient interaction, regardless of communication channel. Real-time analytics healthcare call center technologies provide instant feedback during an interaction.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

DMG Consulting

MAY 8, 2017

DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 Contact Center Gamification Product and Market Report.

Gamification 48

Gamification Consulting Consulting Contact Center 48

DMG Consulting

MAY 15, 2017

Tips and Techniques from the Gamification PlayBook . Having just wrapped up our research for the 2017 Gamification Product and Market Report, DMG Consulting is happy to report that gamification is alive (and thriving) in contact centers. The staying power of gamification, however, is not happenstance. And it’s fun.

Gamification 48

Gamification Contact Center Consulting Consulting 48

ProProfs Blog

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Noble Systems

JULY 24, 2020

Analytics solutions and information-based decision making are becoming prevalent. SPEECH ANALYTICS with Data Mining, Analysis & Evaluations. Speech Analytics is one of the collection industry’s fastest growing market segments. GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers.

Call Center 87

Call Center Technology Gamification Morale 87

Nicereply

APRIL 7, 2020

These features include but are not limited to a built-in call center, automation rules, gamification, reporting and analysis tools, native live chat widget widgets with proactive chat invitations, and much more. Prevent churn with real-time feedback. Reinventing B2C feedback forms.

Gamification 90

Gamification Surveys B2C Feedback 90

Calabrio

MARCH 7, 2025

Lack of Support and Communication: Poor communication from management, inadequate support, and a lack of feedback can create a negative work environment. Provide early engagement and feedback. Regularly check in with new hires, offer support, and provide constructive feedback during the initial onboarding period.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. This intermediate stage offers offers affordable solutions with limited analytical capabilities. The three stages of digital community platform evolution.

SaaS 52

SaaS Gamification B2B Metrics 52

CSM Magazine

JUNE 10, 2021

If contact centres can raise their profile and share this feedback with the relevant department – who then fix the issue – the entire organisation wins. The product design team tweaking their models, marketing making changes to their campaigns and logistics altering their delivery practices, all based on customer feedback.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

Call Design

MAY 24, 2022

– Require perpetual, self-paced learning and continuous feedback. Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. Employees can even access CRM, WFM, and speech analytics content from the same screen.

Gamification 78

Gamification Coaching Enterprise Feedback 78

Noble Systems

JUNE 18, 2019

Require perpetual, self-paced learning and continuous feedback. Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. Gamification dashboards aggregate performance stats and the most important information in one location.

Gamification 72

Gamification Feedback Coaching Enterprise 72

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

Consulting 62

Consulting Consulting Analytics Marketing 62

TechSee

DECEMBER 16, 2021

Analytics for insights Companies have finally grasped the hidden gem in customer analytics. 2022 will see an increased use of analytics to predict future issues in order to take proactive action and improve communication at all customer touchpoints.

Call Center 124

Call Center Self service Gamification Contact Center 124

Noble Systems

SEPTEMBER 29, 2020

WFO is an inclusive term that pulls in virtually every operational aspect of a modern call center, including workforce and quality management, analytics and business intelligence, agent engagement and customer retention, and more. Gamification. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Workforce Management.

Management 86

Management Gamification Quality management Schedule adherence 86

Noble Systems

MARCH 30, 2020

Contact center analytics that monitors 100% of interactions across channels can provide insight into present-day customer concerns. Real-time analytics can provide additional support to agents with automated alerts sharing new information as it becomes available, while they are on calls with customers. Analyze issues and trends.

Management 90

Management Gamification Contact Center Coaching 90

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Fonolo

DECEMBER 13, 2022

Conduct agent and customer surveys to find out exactly what’s holding your call center back from performing its very best. You might hear feedback about things like long wait times, poor scheduling practices or workforce management problems. Some ways to garner feedback include: . Experiment with gamification. .

Call Center 135

Call Center Average Handle Time Interactive Voice Response Abandon rate 135

Serenova

MARCH 31, 2020

The analytics provide agents with a sense of control over their environment and make them feel more secure about the future and their own contributions. A workforce that is used to meeting and receiving feedback in person will struggle with the loss of connectivity that comes with working from home.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. Post-call analytics, on the other hand, delve deeper into each interaction, offering insights into customer behavior, agent performance, and potential areas for improvement.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.

Gamification 40

Gamification Education Feedback Construction 40

Fonolo

JANUARY 31, 2023

Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. Involve your employees in data collection and analytics. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Outsource Consultants

MARCH 4, 2025

Data-Driven Performance Improvement with Manila Call Center Efficiency Data analytics serves as a powerful tool for enhancing call center efficiency. Data analytics for call center performance improvement typically include real-time monitoring, call recording and analysis, regular performance coaching, and customer satisfaction tracking.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

CSM Magazine

FEBRUARY 19, 2025

Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage. Use data analytics to avoid spam-like messages and ensure notifications are truly helpful. Celebrating small victories can encourage ongoing engagement.

APIs 52

APIs Healthcare Gamification Consulting 52

Noble Systems

SEPTEMBER 3, 2019

Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Speech analytics. Analytics solutions can be integrated with CRM and other systems to ensure that the right information is always available to agents when they need it.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Noble Systems

JANUARY 14, 2019

Workforce engagement management and gamification are applications that can be used to produce high-caliber, highly engaged agents who can generate the quality customer experiences that will increase customer satisfaction and retention. Feedback is an important feature of WEM. Motivation Through Gamification . Task management.

Contact Center 59

Contact Center Gamification Customer retention Metrics 59

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. Expanded coverage driven by demand for omni-channel and customer journey analytics. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Contact Center Analytics 48

Cincom

FEBRUARY 21, 2025

Sales managers, on the other hand, benefit from training that emphasizes reporting, analytics, and deal approvals. 2- Leveraging Interactive Learning Tools and Gamification Modern learning methods, such as interactive training modules, simulation-based learning, and gamification, can significantly improve knowledge retention and engagement.

Sales 40

Sales Gamification Finance Best practices 40

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 13th annual Speech Analytics Product and Market Report.

Consulting 48

Consulting Consulting Analytics Marketing 48

Fonolo

DECEMBER 6, 2022

Use incentives and gamification . Use technology like speech analytics . Encourage feedback and open communication . Offer on-going training . Provide opportunities for advancement . Set up coaching, mentoring, and buddy systems. . Use role-playing and practice empathy .

Contact Center 142

Contact Center Call Center call center software Abandon rate 142