TeleDirect

APRIL 3, 2025

Real-Time Analytics and Reporting: Gain insights into call performance and customer behavior. Reduced Call Abandonment: Capture every lead and maximize revenue potential. Interactive Voice Response (IVR): Directs customers to the right department without manual intervention.

Interactive Voice Response 62

Interactive Voice Response Abandon rate Healthcare Multi-channel support 62

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

Interactions

JULY 9, 2024

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential. What is your current First Call Resolution rate? Are you tracking Customer Effort scores?

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential. What is your current First Call Resolution rate? Are you tracking Customer Effort scores?

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62