Aspect

JANUARY 21, 2019

Automated real-time guidance : Provide a screen pop to agents during a call when predictive analytics have shown a high probability of a successful upsell. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Eckoh

JANUARY 31, 2020

Rather than waiting for the next daily report to come from an MI team, they will have access to real-time analytics on any device. Managers will be able to dynamically adjust agent workload, channel mix and routing parameters based not on rigid ‘departments’ but dynamic teams created from analytics and automatic clustering.

Contact Center 52

Contact Center Management Gamification Virtual Agent 52

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!, Address all challenges that come up — for customers and agents. Be clear about how to succeed.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Noble Systems

OCTOBER 17, 2019

Not only does this improve productivity and reduce operating costs, but it leads to better retention, and the ability to cross-sell and upsell. By monitoring and analyzing all interactions, speech analytics can also identify agent behaviors that improve customer satisfaction and find areas for improvement. Business Challenges.

Self service 57

Self service Gamification Contact Center Interactive Voice Response 57

JustCall

FEBRUARY 5, 2020

Also, specific notes, tagging, and pipelines would assist the sales team in upselling and cross-selling. It also aids strategies like upselling. Integrating it with CRM or the analytics platform will help you manage your customer profile and notify the sales team of any upselling or cross-selling opportunity.

Education 84

Education CRM Sales Upselling 84

VHT

OCTOBER 18, 2018

They can also access customer history, account information and product lists to personalize service or offer upsells. A KMS working in contact with data analytics will pop other useful information to agents as they talk with customers. Remote work platforms open up more flexible schedules.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

JustCall

MARCH 6, 2023

Over time, this leads to retention, upselling and overall brand satisfaction. Aspects of gamification can be used to make the agents want to move ahead to higher performance levels. Or the need for upselling could be uppermost. Analytics software can crunch the data to come up with insights for future plans.

Call Center 52

Call Center Abandon rate Metrics Upselling 52

aircall

JANUARY 6, 2021

Upselling, cross-selling, and social selling. Call center analytics and customer satisfaction surveys will tell you whether any clients or categories of clients aren’t getting the attention they expect. Use sales automation software for gamification—establishing online leaderboards and sales contests. Asking for referrals.

Sales 62

Sales Banking Call Center Upselling 62

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Upsell, cross-sell, referrals. Use call analytics to set up and share measurable goals. One of the great benefits of building sales teams is that it creates synergy. Giving a persuasive sales call presentation.

Best practices 62

Best practices Sales Call Center Coaching 62

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Conversation intelligence analytics help you get a leg up on your competition by offering deep insights into customer intent, objections, and sentiment.

Coaching 52

Coaching Sales Chatbots Analytics 52

Balto

JANUARY 18, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Leveraging analytics to refine scheduling models. Use gamification, leaderboards, and rewards to keep agents motivated and invested. Call center process management isnt just about efficiency anymore.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Leveraging analytics to refine scheduling models. Use gamification, leaderboards, and rewards to keep agents motivated and invested. To drive it all home, advanced analytics turn your data into a winning strategy.

Best practices 52

Best practices Call Center Metrics Management 52

ChurnZero

JULY 12, 2019

Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Think of utilities such as Google Analytics or your CRM solution. Two important components in gamification are surprise and delight. Proving value is linked to success. These four channels MUST outperform other sources of MRR.

Accountability 75

Accountability Metrics Education Marketing 75

NobelBiz

MARCH 23, 2022

What analytics do you offer? Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. From speech analytics to quality assurance and quality management (QA/QM) and gamification, it all comes down to compatibility and the correct fit for the firm. What is the expected ROI?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

aircall

MAY 4, 2022

In this sense, left-brain core drives are those that are associated with logical, higher-order analytic thinking or ownership. Sales Gamification—Your Secret Weapon. Autonomy, mastery, empowerment, and social influence are each powerful currencies, and gamification activates all of these. Extrinsic Sales Motivation Factors.

Gamification 62

Gamification Sales Coaching Upselling 62