AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account.

Accountability 114

Accountability Government Engineering Scripts 114

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. . resource("s3").Bucket Bucket (bucket).Object resource("s3").Bucket(bucket).Object("request.pkl").upload_file("request.pkl")

Scripts 103

Scripts APIs Government Analytics 103

AWS Machine Learning

JANUARY 13, 2023

You can place the data in any folder of your choice, as long as the path is consistently referenced in the training script and has access enabled. script converts NumPy arrays into Torch tensors, as shown in the following code snippet. Import the data loader into the training script. Note that FedML provides dataset.py

Analytics 72

Analytics Healthcare Scripts Accountability 72

AWS Machine Learning

JANUARY 6, 2025

To build an anomaly detection system using such techniques, you need to write custom scripts for processing as well for training. SageMaker provides support for developing scripts by extending in-built algorithm containers, or by building your own custom containers. SageMaker provides Processor classes for both approaches.

Scripts 89

Scripts Metrics Construction Accountability 89

AWS Machine Learning

JANUARY 5, 2024

MLOps – Model monitoring and ongoing governance wasn’t tightly integrated and automated with the ML models. Reusability – Without reusable MLOps frameworks, each model must be developed and governed separately, which adds to the overall effort and delays model operationalization.

Management 119

Management APIs Engineering Government 119

Aspect

DECEMBER 27, 2017

RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. In 2018, we should see much better integration with customer data and analytics, bringing customer history, behavioral patterns, and big data into chatbot interactions.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

Up Your Service

AUGUST 26, 2015

Governments and private payers are now linking reimbursement to patient perception of care as well as to mandated clinical outcomes, documented levels of quality, and cost-savings. The key to this transformation is to provide actionable service education , not only script and procedure-based training. What’s needed to succeed?

Healthcare 87

Healthcare Government Education Scripts 87

AWS Machine Learning

OCTOBER 17, 2024

The data science team can, for example, use the shared EFS directory to store their Jupyter notebooks, analysis scripts, and other project-related files. Improved data governance and security – The shared EFS directory, being centrally managed by the AWS infrastructure admin, can provide improved data governance and security.

Government 98

Government Accountability APIs Engineering 98

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 72

Scripts Analytics Accountability Engineering 72

AWS Machine Learning

MARCH 7, 2023

When you open a notebook in Studio, you are prompted to set up your environment by choosing a SageMaker image, a kernel, an instance type, and, optionally, a lifecycle configuration script that runs on image startup. You can implement comprehensive tests, governance, security guardrails, and CI/CD automation to produce custom app images.

Management 74

Management Scripts Government Engineering 74

AWS Machine Learning

DECEMBER 21, 2022

Over the years, many table formats have emerged to support ACID transaction, governance, and catalog use cases. Apache Iceberg is an open table format for very large analytic datasets. To schedule the procedures, you set up an AWS Glue job using a Python shell script and create an AWS Glue job schedule. AWS Glue Job setup.

Scripts 73

Scripts Engineering APIs Big data 73

Tethr

JULY 11, 2019

No scripts, no rigid quality assurance checklists, no handle time clock hanging over the reps’ heads. So, it might come as some surprise to learn that Lutron made a decision about a year ago to start recording phone calls and implement a speech analytics solution. In fact, up until recently, Lutron didn’t even record their phone calls.

Contact Center 76

Contact Center Government Surveys Scripts 76

Calltools

MAY 27, 2020

Complying with data governance legislation. Following call scripts. Improve call scripts. This might include using the customer’s name, introducing themselves properly, or reading your greetings script. Making enough sales based on internal criteria/previous performance standards. Identify problems.

Coaching 52

Coaching Government Scripts Metrics 52

AWS Machine Learning

OCTOBER 19, 2022

R is a popular analytic programming language used by data scientists and analysts to perform data processing, conduct statistical analyses, create data visualizations, and build machine learning (ML) models. This CloudFormation template provided in this post provisions the EC2 instance and installs RStudio using the user data script.

Analytics 80

Analytics APIs Scripts Government 80

AWS Machine Learning

JUNE 27, 2023

Machine Learning Operations (MLOps) provides the technical solution to this issue, assisting organizations in managing, monitoring, deploying, and governing their models on a centralized platform. That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in.

Engineering 102

Engineering APIs Scripts Entertainment 102

Callminer

APRIL 23, 2019

Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. To ensure the quality of customer service. To train and evaluate call center staff.

Best practices 159

Best practices Call Center Banking Contact Center 159

NobelBiz

APRIL 23, 2024

this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. In the U.S.,

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

AWS Machine Learning

FEBRUARY 29, 2024

Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. Before you can write scripts that use the Amazon Bedrock API, you’ll need to install the appropriate version of the AWS SDK in your environment.

APIs 121

APIs Healthcare Scripts Enterprise 121

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Management 207

Management Customer Service Consulting Consulting 207

AWS Machine Learning

SEPTEMBER 8, 2022

After you create custom vocabularies, you can transcribe audio calls with accuracy and at scale by using our post call analytics solution, which we discuss more later in this post. Now we can start an Amazon Transcribe call analytics job using the audio file we uploaded.In Choose Call analytics jobs. Solution overview.

Analytics 76

Analytics Scripts SaaS Government 76

Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better.

Best practices 140

Best practices Feedback Call Center Coaching 140

AWS Machine Learning

OCTOBER 16, 2024

You simply specify a script that defines your workload, the location of your geospatial data on Amazon Simple Storage Service (Amazon S3), and the geospatial container. writefile scripts/compute_vi.py Amit Modi is the product leader for SageMaker MLOps, ML Governance, and Responsible AI at AWS.

Engineering 92

Engineering Scripts Government B2B 92

NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. Additionally, other countries and regions may have their own regulations governing debt collection practices. Failure to comply with these rules can result in hefty fines, legal action, and reputational damage.

Contact Center 52

Contact Center Scripts Call Center Government 52

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Management 182

Management Customer Service Consulting Consulting 182

Calltools

MAY 1, 2024

The volunteers have a script to follow, either on a computer screen with various drop-down menus or screens to toggle through depending on responses received from the voter. Predictive dialing solutions: Are more efficient Provide higher contact rates Offer enhanced targeting Improve data management efforts Allow real-time analytics But how?

Banking 52

Banking Scripts Call Center Government 52

NobelBiz

JUNE 5, 2023

Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs. Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation. However, creating a script that is persuasive yet not pushy can be a daunting task.

Call Center 52

Call Center Scripts CRM Contact Center 52

aircall

JANUARY 19, 2021

The Merriam-Webster dictionary puts them together and defines autonomy as “the quality or state of being self-governing” or “self-directing freedom.” . In a business sense, an autonomous workplace refers to a workplace where employees have the tools to govern themselves within the parameters given to them by the company.

voip 62

voip Interactive Voice Response Sales Government 62

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 112

Engineering Accountability Construction APIs 112

AWS Machine Learning

AUGUST 22, 2023

The notebook instance client starts a SageMaker training job that runs a custom script to trigger the instantiation of the Flower client, which deserializes and reads the server configuration, triggers the training job, and sends the parameters response. script and a utils.py The client.py We use utility functions in the utils.py

Scripts 71

Scripts Accountability Transportation Benchmark 71

AWS Machine Learning

SEPTEMBER 9, 2022

Each project maintained detailed documentation that outlined how each script was used to build the final model. In many cases, this was an elaborate process involving 5 to 10 scripts with several outputs each. In athenahealth he has worked on interfaces, clinical ordering, prescriptions, scheduling, analytics and now machine learning.

Engineering 75

Engineering Healthcare APIs Scripts 75

aircall

JANUARY 7, 2022

Call center analytics. Measure and track analytics to improve team performance and make data-driven workflow changes. for example, has a telephone consumer protection act (TCPA) that governs the regulation of telephone solicitations. When choosing an autodialer, make sure you’re abiding by your country’s compliance laws. .

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

AWS Machine Learning

OCTOBER 19, 2022

SageMaker MMS expects a Python script that implements the following functions to load the model, preprocess input data, get predictions from the model, and postprocess the output data: input_fn() – Responsible for deserializing and preprocessing the input data. predict_fn() – Responsible for generating inferences from the model.

Finance 81

Finance Analytics Government Scripts 81

AWS Machine Learning

JANUARY 7, 2025

Responsible AI considerations such as privacy, security, safety, controllability, fairness, explainability, transparency and governance help ensure that AI systems are trustworthy. Now, you will need to create a custom script that can be used for testing. After you create the agent, set up promptfoo.

Chatbots 92

Chatbots Management APIs Best practices 92