SharpenCX

SEPTEMBER 29, 2021

Bring data, call recordings, transcripts, and analytics to support what you’re discussing. Have questions about career goals, about personal development, and some to get feedback so you end the coaching with a focus on what they need most to succeed. >> Learn More: Simplify agent development with Sharpen’s quality management tools.

Contact Center 137

Contact Center Coaching Employee engagement Call Center 137

NICE inContact

MAY 7, 2019

Envera Health provides contact center services to a variety of healthcare providers — physician practices and others — throughout the U.S. For even greater gains, Envera utilizes CXone Quality Management Analytics Pro to to identify important actionable insights. I’d recommend NICE inContact to anyone.”.

Healthcare 10

Healthcare Contact Center Analytics Quality management 10

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. Advanced Reporting & Analytics. Advanced Reporting & Analytics. Customer-first Support. Global Scalability.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Serenova

MARCH 10, 2020

It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Outsource Consultants

JANUARY 16, 2025

Technology Integration: Leverage AI-powered tools for speech analytics, sentiment analysis, and automated scoring. Modern QA platforms offer features like call recording, screen capture, and analytics dashboards. A healthcare sector client implemented an AI-powered speech analytics tool to evaluate 100% of their calls automatically.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

NICE inContact

NOVEMBER 8, 2019

When Swisslog Healthcare implemented NICE inContact CXone Agent for Salesforce, they reduced their wait times by 30%! Swisslog Healthcare Case Study AppExchange Mavericks: Unify the agent experience with NICE inContact CXone, AppExchange Mavericks: Unify the agent experience with NICE inContact CXone, CXone Agent for Salesforce.

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10

Serenova

JULY 21, 2020

You can imagine scenarios where healthcare providers can extend their care beyond hospital walls, diagnosing based on visible symptoms and patient state or remotely supporting the use of life-saving medical devices. Agent Engagement and Analytics Continuity.

Contact Center 52

Contact Center Analytics Technical Support Healthcare 52

Balto

JANUARY 24, 2025

Example: A QA analyst at a healthcare provider uses Baltos automated QA scoring to ensure that HIPAA compliance language is consistently delivered while freeing up time to focus on patient care initiatives. How It Helps: Advanced analytics identify trends in customer sentiment, agent performance, and recurring issues.

Call Center 52

Call Center Scripts Coaching First call resolution 52

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. ANALYTICS RECEIVES AN ENCORE.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Balto

JANUARY 30, 2025

Calabrio Workforce optimization & quality management Custom pricing 4.3 OttoQA Automated quality assurance Custom pricing 4.4 Convoso Outbound call centers & lead management Custom pricing 4.6 Analytics Dashboard: Tracks adherence, compliance, and overall agent performance. Robust lead management features.

call center software 52

call center software Call Center Multichannel Coaching 52

Enghouse Interactive

MAY 25, 2020

Governments focusing on confidential treatment of all sensitive policy and program development information. Emerging Companies securing their innovations and first-mover competitive advantage.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Enghouse Interactive

JUNE 9, 2021

Today’s Privacy Regulations and Data Deprecation Requirements Diminish your Data Collection and Use Options. What to do? .

Contact Center 97

Contact Center Self service Chatbots CRM 97

Verint

AUGUST 31, 2017

Verint’s Jenni Palocsik, senior director, global solutions marketing, and Eric Roussos, workforce management coordinator, Crystal Run Healthcare, will present “Why QM Needs WFM—And How They’re Better Together” on the 19 th at 1:30 p.m. September 19-21; Nashville, Tennessee.

Customer Service 27

Customer Service Employee engagement Healthcare Chatbots 27

Enghouse Interactive

SEPTEMBER 3, 2021

Single-Sourced. Always Available. Unified Communications. Contact Center Solutions. Delivered from the cloud “as a Service”…enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Because your organization needs to. And now, because you can.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

Enghouse Interactive

MAY 27, 2021

Today’s Privacy Regulations and Data Deprecation Requirements Diminish your Data Collection and Use Options. What to do? .

Contact Center 52

Contact Center Self service Chatbots CRM 52

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 43

contact center solutions Self service Quality management APIs 43

AWS Machine Learning

NOVEMBER 13, 2024

This transparency is particularly important for registered models, which are often deployed in high-stakes or regulated industries, such as financial services and healthcare. It helps organizations comply with regulations, manage risks, and maintain operational efficiency through robust model lifecycles and data quality management.

Government 113

Government Engineering Metrics APIs 113