OctopusTech

NOVEMBER 11, 2024

Using data analytics allows you to identify trends and opportunities that enhance conversion rates, converting more visitors into paying customers. A decent conversion rate is highly dependent on the industry and season. conversion rate may seem low, it might actually beat industry averages (depending on the sector).

Analytics 62

Analytics Abandon rate Metrics Sales 62

AWS Machine Learning

NOVEMBER 15, 2024

Solution overview This changed with GoDaddy Lighthouse, a generative AI-powered interactions analytics solution, which unlocks the rich mine of insights sitting within our customer care transcript data. Then, the insights produced for each interaction are aggregated and visualized in dashboards and other analytical tools.

Analytics 100

Analytics Engineering APIs Customer Care 100

IdeasUnlimited

AUGUST 21, 2024

In this context, USA call centers are particularly influential, setting high standards for the industry through their advanced technology, expert training, and commitment to quality. Industry expertise plays a key role in improving client relationships.

industry standards 98

industry standards Call Center Best practices Benchmark 98

AWS Machine Learning

NOVEMBER 12, 2024

In this blog post, we demonstrate prompt engineering techniques to generate accurate and relevant analysis of tabular data using industry-specific language. A user can ask a business- or industry-related question for ETFs. The results are similar to fine-tuning LLMs without the complexities of fine-tuning models.

Engineering 105

Engineering Real estate Government Big data 105

Callminer

MARCH 23, 2020

Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. Download our guide on how speech analytics can improve your call center’s performance ! One of these methods is Call Center Service Levels. PCS Call Center; Twitter: @PCSCallCenter.

industry standards 207

industry standards Service level Call Center Metrics 207

Vistio

OCTOBER 15, 2024

Agent retention is a critical challenge in many industries, but especially so in customer service and support. As the workplace becomes more data-driven, advanced analytics is emerging as a key tool in understanding and improving agent retention. This is where data comes in.

Analytics 52

Analytics Coaching Morale Metrics 52

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. Conclusion.

Analytics 87

Analytics APIs Healthcare Big data 87

DMG Consulting

AUGUST 26, 2024

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions.

Analytics 48

Analytics Contact Center Quality management Calibration 48

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Scripts Contact center software 98

ShepHyken

APRIL 8, 2022

Colossal Shift in the Retail Industry. Sharing some hacks to better understand, gain and retain digital customer experience in the retail industry: . Retail Industry Leaders Game to Sustain Digital Customer Experience . As per the Salesforce study, 82% of retailers are focused on improving customer experience. Contemporary ?Retail

Customer Experience 198

Customer Experience Contact Center Contact center software Personalization 198

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. examine the differences between generative and analytical AI, focusing on the importance of good data and its role in delivering exceptional CX. Nexcom A/S and COPC Inc.

Customer Experience 116

Customer Experience Analytics Technology Average Handle Time 116

Hodusoft

NOVEMBER 20, 2024

The Shift to Multi-Tenant IP PBX: A Game Changer for the Telecom Industry “An efficient telecommunications network is the foundation upon which an information society is built.” ” ~Talal Abar Ghazaleh Over the years, the telecom industry has evolved by leaps and bounds. Read on and thank us later!

Telecommunications 52

Telecommunications voip Best practices Interactive Voice Response 52

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Given the sensitive nature of the information handled, the solution needed to provide complete data protection and adhere to industry regulations.

Analytics 121

Analytics First call resolution Banking Interactive Voice Response 121

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. You can also use generative call summarization through Amazon Transcribe Post Call Analytics Solution for post-call summaries. This reduces customer wait times and improves agent productivity.

Analytics 120

Analytics APIs Customer Service Entertainment 120

Callminer

OCTOBER 30, 2019

Speech analytics is a complex industry, but our women employees make it look easy. Don’t miss the opportunity to meet and network at LISTEN 2019.

Analytics 182

Analytics 182

Cisco - Contact Center

APRIL 25, 2024

Embark on the Industry 4.0 revolution, where AI and ML supercharge automation and data analytics blend with robust cybersecurity and human-machine collaboration. Yet, this future is not without its… Read more on Cisco Blogs

Analytics 70

Analytics Wireless 70

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 78

Analytics Feedback Metrics Surveys 78

Callminer

SEPTEMBER 4, 2018

Read 5 tips on how monitoring and analyzing data on every interaction including calls, email, live chat, SMS messaging, and social media.

Analytics 182

Analytics 182

Callminer

JULY 5, 2017

We’ve put together this list of 50 top marketing and analytics podcasts to make the search a bit less painful for you.

Analytics 182

Analytics Entertainment Marketing 182

The Northridge Group

NOVEMBER 10, 2023

Fortunately, organizations can use the digital ecosystem to their advantage and enhance patient acquisition capabilities with data analytics. The healthcare data analytics market has been growing at a 1 5.3% This market has been experiencing such rapid growth for one reason: data analytics works. billion by 2030.

Analytics 77

Analytics Healthcare Marketing Consulting 77

TCN

JULY 31, 2024

It is imperative to stay ahead of the game to ensure your business remains at the forefront of industry trends and innovations. The efficiency and effectiveness of the contact center hinges on leveraging advanced analytics to drive informed decisions and strategic improvements.

Analytics 52

Analytics Contact Center Technology 52

MiaRec

MAY 19, 2023

When looking for ways to upgrade your contact center, you face an onslaught of industry jargon. Do you need a Conversation Intelligence or Conversation Analytics platform? If you wanted to analyze your call data, should you look for a Speech or Voice Analytics solution?

Analytics 98

Analytics contact center solutions Contact Center Marketing 98

MiaRec

JULY 14, 2023

Contact centers in the Financial Services Industry (FSI) are responsible for their institution’s reputation. How can adopting a Voice Analytics solution help them meet customer expectations and compliance requirements?

Analytics 98

Analytics Contact Center 98

CCNG

JULY 12, 2020

No matter the industry and state of business, this is an unprecedented and a necessary time for strong leadership. This complimentary webinar covers 10 steps for pandemic preparedness, crisis management solutions, the power of data and analytics and how technology plays a critical role for business success in this new environment.

Contact Center 221

Contact Center CCNG Best practices Government 221

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 78

Analytics Customer Experience Management Surveys 78

TMP Direct

AUGUST 8, 2024

In an era of ever-evolving customer expectations, TMP has emerged as a pivotal force in transforming the Pharma, Life Sciences, and Food Supplements industries. This approach is essential for industries operating in Pharma, Life Sciences, and Food Supplements, where precise and timely information is critical.

Analytics 52

Analytics Self service Marketing Feedback 52

TMP Direct

AUGUST 8, 2024

In an era of ever-evolving customer expectations, TMP has emerged as a pivotal force in transforming the Pharma, Life Sciences, and Food Supplements industries. This approach is essential for industries operating in Pharma, Life Sciences, and Food Supplements, where precise and timely information is critical.

Analytics 52

Analytics Self service Marketing Feedback 52

CX Accelerator

JULY 22, 2019

Contact centers are big on analytics. VOC analytics complement the call center’s internal KPIs and can provide a better view of a company’s overall performance. The main reason companies measure things like their call-handle time, first-call resolution, and internal quality management (QM) scores are to improve customer satisfaction.

Contact Center 182

Contact Center Analytics Interactive Voice Response First call resolution 182

LiveVox

OCTOBER 27, 2020

Industry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers? The Survey In August 2020 LiveVox surveyed contact center professionals across a wide range of functions and industries. What role will reporting and analytics […]. What role will reporting and analytics […].

Analytics 59

Analytics Contact Center Surveys 59

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. Agent churn is at a staggering high in the contact center industry.

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

CX Global Media

JULY 13, 2017

Small Call Centers Go Big with Speech Analytics. Well ‘small’ is not a barrier for speech analytics in contact centers anymore. Scott Kendrick, VP Marketing at CallMiner, shared news at Call Center Week of a new product launch that helps small call centers to finally go big with speech analytics. But we’re small.” Less Effort.

Call Center 185

Call Center Analytics Contact Center contact center solutions 185

Helpware

OCTOBER 30, 2023

Artificial Intelligence (AI) transforms every industry it touches. By incorporating AI and machine learning from advanced data analytics to automated customer support, this technology is permeating every facet of the business process outsourcing (BPO)world. With the AI industry’s trajectory aiming sky-high, from $86.9

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Analytics Surveys 85

Spearline

FEBRUARY 8, 2022

Voice analytics promises to measure customer emotion in each call. It differentiates between happy, frustrated, and other customer moods. “Call analytics” looks at the data collected. “Speech analytics” considers the spoken content and context of the agent/customer conversation. Please get in touch with us. .

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 168

Analytics Upselling Banking CRM 168