Analytics industry standards Telecommunications 
Hodusoft
NOVEMBER 20, 2024
The Shift to Multi-Tenant IP PBX: A Game Changer for the Telecom Industry “An efficient telecommunications network is the foundation upon which an information society is built.” ” ~Talal Abar Ghazaleh Over the years, the telecom industry has evolved by leaps and bounds.
Stratifyd
JUNE 13, 2019
O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. Apple’s CX is difficult to match, and from the in-store experience to inviting product design, the tech brand has set and maintained the industry standard for phones.
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Spearline
JUNE 1, 2021
However, advancements in artificial intelligence have paved the way for better analytics for calls coming into businesses. Systems, such as the one provided by Spearline, measure audio quality using the ITU (International Telecommunication Union) and standard PESQ (Perceptual Evaluation of Speech Quality).
Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862
Call Experts
JULY 27, 2023
At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.
Spearline
JUNE 18, 2019
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 862 - PESQ) method.
Spearline
JUNE 18, 2019
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 862 - PESQ) method.
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