Analytics industry standards Telecommunications 
Spearline
JUNE 1, 2021
However, advancements in artificial intelligence have paved the way for better analytics for calls coming into businesses. Systems, such as the one provided by Spearline, measure audio quality using the ITU (International Telecommunication Union) and standard PESQ (Perceptual Evaluation of Speech Quality).
Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862
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Stratifyd
JUNE 13, 2019
O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. Apple’s CX is difficult to match, and from the in-store experience to inviting product design, the tech brand has set and maintained the industry standard for phones.
Callminer
AUGUST 1, 2017
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. He is the author and editor of bloggeek.me , which focuses on the ecosystem and business opportunities around WebRTC and telecommunications. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC.
Spearline
JUNE 18, 2019
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 862 - PESQ) method.
Spearline
JUNE 18, 2019
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 862 - PESQ) method.
Call Experts
JULY 27, 2023
At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.
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