DMG Consulting

OCTOBER 12, 2022

Question: What’s the difference between real-time guidance and next-best-action recommendations in interaction analytics solutions? The real-time information collected while the customer is on the line can be aggregated and compared with business rules or AI-based predictive analytics models/algorithms.

Analytics 48

Analytics Scripts CRM Quality management 48

Callminer

MAY 26, 2020

For more information on the customer experience, download our white paper, The CX Pro’s Guide to Speech Analytics. By harnessing the information each of the above metrics presents you with, it is possible to consistently improve your call center’s performance over time. What metrics does your business make use of the most?

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

AWS Machine Learning

JANUARY 13, 2023

In this second part, we present a proof-of-concept healthcare and life sciences use case from a real-world dataset eICU. You can place the data in any folder of your choice, as long as the path is consistently referenced in the training script and has access enabled. Import the data loader into the training script. Reference. [1]

Analytics 79

Analytics Healthcare Scripts Accountability 79

Callminer

MAY 29, 2019

According to a recent survey by Contact Babel of contact center professionals, over 90% of businesses record their calls, but only 34% are analyzing them with a speech analytics solution. To utilize your call recordings in the most efficient way you can, use tools such as speech analytics to automatically analyse and score 100% of recordings.

Contact Center 223

Contact Center Coaching Analytics Call Center 223

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 118

Scripts Big data Engineering SaaS 118

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 132

Scripts APIs Engineering Construction 132

AWS Machine Learning

JULY 25, 2024

Streamline content creation – Amazon Q can assist in generating drafts, outlines, and even complete content pieces (such as reports, articles, or presentations) by drawing on the knowledge and data stored in SharePoint. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+.

Scripts 99

Scripts APIs Engineering Enterprise 99

AWS Machine Learning

MAY 29, 2024

Subsequently, we used Python to generate different types of visual presentation such as pie charts and funnel charts based on the text descriptions. bin/bash # Set the prompt and model versions directly in the command deepspeed /root/LLaVA/llava/train/train_mem.py --deepspeed /root/LLaVA/scripts/zero2.json

Scripts 121

Scripts Healthcare Metrics Finance 121

AWS Machine Learning

MARCH 8, 2023

SageMaker requires that the training data for an ML model be present either in Amazon Simple Storage Service (Amazon S3), Amazon Elastic File System (Amazon EFS) or Amazon FSx for Lustre (for more information, refer to Access Training Data). A Python script to connect to Secrets Manager to retrieve Snowflake credentials.

Scripts 124

Scripts Accountability Enterprise Management 124

TechSee

AUGUST 7, 2024

Today, CXA encompasses various technologies such as AI, machine learning, and big data analytics to provide personalized and efficient customer experiences. Ownership and accountability present yet another problem. These technologies have vastly improved the efficiency and effectiveness of customer service operations.

Customer Experience 124

Customer Experience Customer Service Interactive Voice Response Chatbots 124

NobelBiz

OCTOBER 8, 2024

Our Call Center Analytics gives you the power to dial smarter, not harder, by showing exactly when your audience is most receptive.” Benefits of Multi-Modal Engagement: Increased Touchpoints: Engaging through multiple channels increases the chances of conversion by ensuring you’re present where your prospects prefer to communicate.

Outbound sales 52

Outbound sales Sales CRM Call Center 52

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 121

Analytics APIs Engineering Construction 121

AWS Machine Learning

JUNE 16, 2023

SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions. Not all drivers present the same risk profile. These scripts were all run manually when new data arrived into their environment for training.

Scripts 92

Scripts Engineering Accountability Consulting 92

AWS Machine Learning

JULY 17, 2024

Create the Amazon Q Business application, the data source, and required components using deployment scripts. Navigate to the repository directory and run the deployment script, providing the required inputs when prompted. The deployment steps are fully automated using a shell script. Test the solution through chat.

Scripts 113

Scripts APIs Enterprise Accountability 113

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Remember to present the recap from the customer’s perspective. Acknowledge.

Call Center 265

Call Center Customer Service Scripts Coaching 265

DMG Consulting

AUGUST 10, 2023

The real-time information collected while the customer is on the line can be aggregated and compared with business rules or AI-based predictive analytics algorithms or models. Real-time guidance (RTG) solutions are designed to advise and guide agents in resolving and handling service inquiries or closing a sale or collection.

Upselling 48

Upselling Scripts Average Handle Time Coaching 48

AWS Machine Learning

OCTOBER 18, 2024

From real-time analytics and predictive maintenance to personalized customer experiences and autonomous systems, this approach caters to diverse needs. git clone [link] $ cd sm-qai-hub-examples/yolo The sm-qai-hub-examples/yolo directory contains all the training scripts that you might need to deploy this sample. in most cases.

Scripts 95

Scripts APIs Engineering Marketing 95

Global Response

MARCH 20, 2023

Faster handle times mean: more customers can get helped more quickly increased volume in calls presents less of a strain on internal resources customer satisfaction typically increases customers feel that their time is valued However, reducing handle time is often easier said than done. Review the sentiment of your scripts.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

APRIL 26, 2024

user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly. If your file uses different column names, you'll need to adjust the script accordingly. Let's break it down: 1.

Transportation 118

Transportation Scripts Accountability Benchmark 118

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 87

Scripts Engineering APIs Consulting 87

AWS Machine Learning

SEPTEMBER 18, 2024

Reusable scaling scripts for rapid experimentation – HyperPod offers a set of scalable and reusable scripts that simplify the process of launching multiple training runs. cat env_vars Set up lifecycle scripts SageMaker HyperPod uses a collection of lifecycle scripts to bootstrap the cluster. It gets mounted at /fsx.

Scripts 106

Scripts Metrics Management Accountability 106

NobelBiz

FEBRUARY 13, 2024

This tool is ingeniously designed to present client information alongside contact details before the call is made. By presenting a local number on the caller ID, LocalTouch® increases the likelihood of calls being answered, thereby improving contact rates and reducing the chances of being marked as spam.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

AWS Machine Learning

DECEMBER 18, 2023

The absence of real-time forecasts in various industries presents pressing business challenges that can significantly impact decision-making and operational efficiency. With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data.

Finance 123

Finance APIs Analytics Big data 123

NobelBiz

JULY 2, 2024

Streamlining customer communication: Telemarketing call centers streamline customer communication by ensuring consistent and efficient interactions, improving the overall customer experience and presenting a professional business image. Script Development: Creating effective call scripts to guide agents and ensure consistent communication.

Telemarketing 52

Telemarketing Call Center Scripts Contact center software 52

AWS Machine Learning

FEBRUARY 15, 2023

S3Uploader.upload( local_path=local_path, desired_s3_uri=base_uri, ) Define the data processing script and processing step Here, we provide a Python script to do data processing on the custom datasets, and curate the training, validation, and test splits to be used for model fine tuning. sm_client = boto3.client("sagemaker")

Scripts 103

Scripts APIs Engineering Enterprise 103

AWS Machine Learning

MARCH 7, 2023

This post presents and compares options and recommended practices on how to manage Python packages and virtual environments in Amazon SageMaker Studio notebooks. A public GitHub repo provides hands-on examples for each of the presented approaches. In the Scripts section, define the script to be run when the kernel starts.

Management 82

Management Scripts Government Engineering 82

Spearline

APRIL 23, 2020

The emergence of artificial intelligence (AI), data analytics and visual support have each been significant drivers of innovation in this industry. AI can capture unrefined data around customer interactions and feed this into an analytical engine which can then translate the information and recognize specific sentiments and emotions.

Contact Center 89

Contact Center Interactive Voice Response Scripts Analytics 89

aircall

OCTOBER 6, 2021

New hires will also be more confident when speaking to customers on the phone or leading sales presentations knowing that you’re there to support them. Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities. Build a Standardized Process .

Sales 117

Sales Scripts Best practices Feedback 117

JivoChat

JANUARY 31, 2023

You will learn how to work with text files, obtain real-time information from an API with a simple script, and create pie, bar, line, area, histogram, scatter, regression, and combo charts. The course will give practical exercises and present real-world ecommerce use cases. Workload: 20.5

Analytics 75

Analytics APIs Big data Scripts 75

NobelBiz

JUNE 5, 2023

Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs. Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation. However, creating a script that is persuasive yet not pushy can be a daunting task.

Call Center 52

Call Center Scripts CRM Contact Center 52

Global Response

MAY 15, 2023

Most importantly, QA processes should: be ongoing target every channel that you’re active on integrate with your key metrics provide actionable insights and results Creating scripts is another important aspect of implementing quality control. Relevant: Make the feedback and coaching specific to each agent.

Call Center 62

Call Center Scripts Coaching outsourcing 62

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

DMG Consulting

SEPTEMBER 12, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a shift in what agents are empowered to do for customers is finally making the concept of real-time contact centers a reality.

Consulting 48

Consulting Consulting Marketing Average Handle Time 48

AWS Machine Learning

APRIL 11, 2023

Streamlit applications are useful for presenting progress on a project to your team, gaining and sharing insights to your managers, and even getting feedback from customers. Next the script will install packages iproute and jq , which will be used in the following step. This script is modifying the Studio URL, replacing lab?

Scripts 82

Scripts Automotive Engineering Healthcare 82

CSM Practice

SEPTEMBER 7, 2022

As such, CSMs are expected to integrate various skills such as project management, task prioritization, time management, domain expertise, data analytics, relationship building, stakeholder management, and more. . The “Data analytics” . o Analytical person—Attention to details and numbers . The “Data Analytics” .

Management 52

Management Analytics Scripts Metrics 52

Calltools

MAY 1, 2024

The volunteers have a script to follow, either on a computer screen with various drop-down menus or screens to toggle through depending on responses received from the voter. Predictive dialing solutions: Are more efficient Provide higher contact rates Offer enhanced targeting Improve data management efforts Allow real-time analytics But how?

Banking 52

Banking Scripts Call Center Government 52

DMG Consulting

SEPTEMBER 6, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a change in what agents are empowered to do for customers are finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Average Handle Time Analytics Consulting 48