Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 144

Scripts APIs Engineering Construction 144

AWS Machine Learning

JANUARY 13, 2023

In this second part, we present a proof-of-concept healthcare and life sciences use case from a real-world dataset eICU. You can place the data in any folder of your choice, as long as the path is consistently referenced in the training script and has access enabled. Import the data loader into the training script. Reference. [1]

Analytics 98

Analytics Healthcare Scripts Accountability 98

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 127

Scripts Big data Engineering SaaS 127

Call Experts

APRIL 1, 2021

A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. . What is a contact center script? A script’s goal is to manage the customer experience via detailed, consistent, and productive conversations. Often months beforehand, the directors send a script to their actors.

Scripts 59

Scripts Contact Center Call Center Best practices 59

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

call center software 59

call center software Scripts Call Center Personalization 59

AWS Machine Learning

MARCH 8, 2023

SageMaker requires that the training data for an ML model be present either in Amazon Simple Storage Service (Amazon S3), Amazon Elastic File System (Amazon EFS) or Amazon FSx for Lustre (for more information, refer to Access Training Data). A Python script to connect to Secrets Manager to retrieve Snowflake credentials.

Scripts 132

Scripts Accountability Enterprise Management 132

CSM Magazine

FEBRUARY 5, 2025

Predictive Analytics and Sentiment Analysis AI algorithms analyze customer behavior , feedback, and conversations to understand sentiment and predict future needs. Predictive analytics suggests solutions or products based on past behavior. Tech-human hybrid contact centers are no longer the futurethey are the present.

Contact Center 52

Contact Center Chatbots Analytics Airlines 52

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 89

Analytics Management Accountability Engineering 89

TechSee

SEPTEMBER 24, 2019

While these connections can deepen the customer experience through provide opportunities for building relationships, they also present risks. Data analytics: 53% of executives are not yet treating data as a business asset and 52% admit that they are not competing on data and analytics.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

AWS Machine Learning

MAY 29, 2024

Subsequently, we used Python to generate different types of visual presentation such as pie charts and funnel charts based on the text descriptions. bin/bash # Set the prompt and model versions directly in the command deepspeed /root/LLaVA/llava/train/train_mem.py --deepspeed /root/LLaVA/scripts/zero2.json

Scripts 134

Scripts Healthcare Metrics Finance 134

AWS Machine Learning

JUNE 16, 2023

SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions. Not all drivers present the same risk profile. These scripts were all run manually when new data arrived into their environment for training.

Scripts 107

Scripts Engineering Accountability Consulting 107

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 127

Analytics APIs Engineering Construction 127

AWS Machine Learning

JULY 25, 2024

Streamline content creation – Amazon Q can assist in generating drafts, outlines, and even complete content pieces (such as reports, articles, or presentations) by drawing on the knowledge and data stored in SharePoint. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+.

Scripts 116

Scripts APIs Engineering Enterprise 116

AWS Machine Learning

JULY 17, 2024

Create the Amazon Q Business application, the data source, and required components using deployment scripts. Navigate to the repository directory and run the deployment script, providing the required inputs when prompted. The deployment steps are fully automated using a shell script. Test the solution through chat.

Scripts 126

Scripts APIs Enterprise Accountability 126

AWS Machine Learning

APRIL 26, 2024

user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly. If your file uses different column names, you'll need to adjust the script accordingly. Let's break it down: 1.

Transportation 131

Transportation Scripts Accountability Benchmark 131

aircall

OCTOBER 6, 2021

New hires will also be more confident when speaking to customers on the phone or leading sales presentations knowing that you’re there to support them. Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities. Build a Standardized Process .

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

FEBRUARY 15, 2023

S3Uploader.upload( local_path=local_path, desired_s3_uri=base_uri, ) Define the data processing script and processing step Here, we provide a Python script to do data processing on the custom datasets, and curate the training, validation, and test splits to be used for model fine tuning. sm_client = boto3.client("sagemaker")

Scripts 118

Scripts APIs Engineering Enterprise 118

JustCall

MAY 2, 2022

Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches. So, if you are yet to integrate speech analytics into your system, it is high time to do so. What is Speech Analytics? The term “speech analytics” is self-explanatory.

Analytics 52

Analytics Sales Customer Service Scripts 52

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 98

Scripts Engineering APIs Consulting 98

Spearline

APRIL 23, 2020

The emergence of artificial intelligence (AI), data analytics and visual support have each been significant drivers of innovation in this industry. AI can capture unrefined data around customer interactions and feed this into an analytical engine which can then translate the information and recognize specific sentiments and emotions.

Contact Center 89

Contact Center Interactive Voice Response Scripts Analytics 89

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. Reporting and Analytics: LiveAgent provides you with in-depth insights into customer interactions, contact center performance, and overall support operations to support effective decision-making.

Call Center 52

Call Center Coaching Surveys Contact Center 52

ROI CX Solutions

OCTOBER 7, 2024

12-Minute Read Table of contents What is speech analytics in call centers? What can speech analytics do for a call center? Contact center use cases for speech analytics tools Features of a speech and text analytics service for call centers Implementing speech analytics in a call center What is the future of speech analytics?

Call Center 52

Call Center Analytics Contact Center Coaching 52

TechSee

AUGUST 7, 2024

Today, CXA encompasses various technologies such as AI, machine learning, and big data analytics to provide personalized and efficient customer experiences. Ownership and accountability present yet another problem. These technologies have vastly improved the efficiency and effectiveness of customer service operations.

Customer Experience 124

Customer Experience Customer Service Interactive Voice Response Chatbots 124

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. This is a new capability that makes it super easy to run analytics in the cloud with high performance at any scale.

APIs 137

APIs Engineering Analytics Scripts 137

Help Scout

JULY 13, 2021

Teach them to read analytically. Bot of America In what was initially presented as friendly, human social media service, but later revealed to be another bamboozled bot, Bank of America repeatedly sent generic “helpful” Twitter replies to an artist protesting the bank’s behavior. Reward the application of common sense.

Customer Service 137

Customer Service Scripts Chatbots Airlines 137

AWS Machine Learning

MARCH 7, 2023

This post presents and compares options and recommended practices on how to manage Python packages and virtual environments in Amazon SageMaker Studio notebooks. A public GitHub repo provides hands-on examples for each of the presented approaches. In the Scripts section, define the script to be run when the kernel starts.

Management 97

Management Scripts Government Engineering 97

DMG Consulting

OCTOBER 12, 2022

Question: What’s the difference between real-time guidance and next-best-action recommendations in interaction analytics solutions? The real-time information collected while the customer is on the line can be aggregated and compared with business rules or AI-based predictive analytics models/algorithms.

Analytics 48

Analytics Scripts CRM Quality management 48

AWS Machine Learning

DECEMBER 18, 2023

The absence of real-time forecasts in various industries presents pressing business challenges that can significantly impact decision-making and operational efficiency. With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data.

Finance 122

Finance APIs Big data Analytics 122

AWS Machine Learning

JULY 25, 2022

Instead of coercing these graph datasets into tables or sequences, you can use graph ML algorithms to both represent and learn from the data as presented in its graph form, including information about constituent nodes, edges, and other features.

Scripts 97

Scripts Engineering Analytics APIs 97

ROI CX Solutions

APRIL 15, 2025

Building trust and customer satisfaction (CSAT) Times of high emotions present valuable opportunities to establish trust with customers. Avoid generalizing and stay present in each interaction. Demonstrate your appreciation for their business by acknowledging difficult emotions with respect and aiming to build genuine satisfaction.

Customer Service 52

Customer Service Brand ambassadors Wait times Coaching 52

AWS Machine Learning

APRIL 11, 2023

Streamlit applications are useful for presenting progress on a project to your team, gaining and sharing insights to your managers, and even getting feedback from customers. Next the script will install packages iproute and jq , which will be used in the following step. This script is modifying the Studio URL, replacing lab?

Scripts 99

Scripts Automotive Engineering Healthcare 99

AWS Machine Learning

APRIL 5, 2024

GeoBox then transforms raw data into actionable insights presented in user-friendly formats like raster, GeoJSON, and Excel, ensuring clear understanding and immediate implementation of UHI mitigation strategies. The following example shows how a Python script is run on the processing job cluster.

APIs 133

APIs Engineering Analytics Healthcare 133

AWS Machine Learning

JANUARY 6, 2023

OpenSearch Service is a fully managed service that makes it easy for you to perform interactive log analytics, real-time application monitoring, website search, and more. OpenSearch is an open source, distributed search and analytics suite derived from Elasticsearch. Solution overview. The S3 path to the movie node file.

Entertainment 101

Entertainment APIs Scripts Analytics 101

aircall

NOVEMBER 18, 2016

Increasingly, consumers expect the businesses they patron to be present on several channels, and to offer consistent, qualified service on all of them. Contact centers often work using customized scripts for every customer interaction. Direct Website Interface. Real-time reporting. Information Gathering (leads, feedback, etc).

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

AWS Machine Learning

SEPTEMBER 18, 2024

Reusable scaling scripts for rapid experimentation – HyperPod offers a set of scalable and reusable scripts that simplify the process of launching multiple training runs. cat env_vars Set up lifecycle scripts SageMaker HyperPod uses a collection of lifecycle scripts to bootstrap the cluster. It gets mounted at /fsx.

Scripts 117

Scripts Metrics Management Accountability 117

AWS Machine Learning

JANUARY 30, 2024

In this post, we present a solution that uses multimodal FMs such as the Amazon Titan Multimodal Embeddings model and LLaVA 1.5 We have presented one approach here and will follow up with an alternate approach in the second post of this three-part series. script with llava_inference.py , and create a model.tar.gz The model.tar.gz

Scripts 131

Scripts Enterprise Analytics APIs 131