Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

call center software 59

call center software Scripts Call Center Personalization 59

TechSee

SEPTEMBER 24, 2019

While these connections can deepen the customer experience through provide opportunities for building relationships, they also present risks. Data analytics: 53% of executives are not yet treating data as a business asset and 52% admit that they are not competing on data and analytics.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 124

Scripts APIs Engineering Construction 124

AWS Machine Learning

MARCH 8, 2023

SageMaker requires that the training data for an ML model be present either in Amazon Simple Storage Service (Amazon S3), Amazon Elastic File System (Amazon EFS) or Amazon FSx for Lustre (for more information, refer to Access Training Data). A Python script to connect to Secrets Manager to retrieve Snowflake credentials.

Scripts 114

Scripts Accountability Enterprise Management 114

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 107

Scripts Big data Engineering SaaS 107

aircall

OCTOBER 6, 2021

New hires will also be more confident when speaking to customers on the phone or leading sales presentations knowing that you’re there to support them. Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities. Build a Standardized Process .

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

OCTOBER 28, 2024

In this post, we present a framework to customize the use of Amazon SageMaker Model Monitor for handling multi-payload inference requests for near real-time inference scenarios. A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality.

Scripts 89

Scripts Metrics Engineering Analytics 89

JustCall

MAY 2, 2022

Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches. So, if you are yet to integrate speech analytics into your system, it is high time to do so. What is Speech Analytics? The term “speech analytics” is self-explanatory.

Analytics 52

Analytics Sales Customer Service Scripts 52

AWS Machine Learning

MAY 29, 2024

Subsequently, we used Python to generate different types of visual presentation such as pie charts and funnel charts based on the text descriptions. bin/bash # Set the prompt and model versions directly in the command deepspeed /root/LLaVA/llava/train/train_mem.py --deepspeed /root/LLaVA/scripts/zero2.json

Scripts 112

Scripts Healthcare Metrics Finance 112

Spearline

APRIL 23, 2020

The emergence of artificial intelligence (AI), data analytics and visual support have each been significant drivers of innovation in this industry. AI can capture unrefined data around customer interactions and feed this into an analytical engine which can then translate the information and recognize specific sentiments and emotions.

Contact Center 89

Contact Center Interactive Voice Response Scripts Analytics 89

AWS Machine Learning

JANUARY 13, 2023

In this second part, we present a proof-of-concept healthcare and life sciences use case from a real-world dataset eICU. You can place the data in any folder of your choice, as long as the path is consistently referenced in the training script and has access enabled. Import the data loader into the training script. Reference. [1]

Analytics 72

Analytics Healthcare Scripts Accountability 72

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 111

Analytics APIs Engineering Construction 111

AWS Machine Learning

JANUARY 6, 2025

To build an anomaly detection system using such techniques, you need to write custom scripts for processing as well for training. SageMaker provides support for developing scripts by extending in-built algorithm containers, or by building your own custom containers. SageMaker provides Processor classes for both approaches.

Scripts 89

Scripts Metrics Construction Accountability 89

ROI CX Solutions

OCTOBER 7, 2024

12-Minute Read Table of contents What is speech analytics in call centers? What can speech analytics do for a call center? Contact center use cases for speech analytics tools Features of a speech and text analytics service for call centers Implementing speech analytics in a call center What is the future of speech analytics?

Call Center 52

Call Center Analytics Contact Center Coaching 52

TechSee

AUGUST 7, 2024

Today, CXA encompasses various technologies such as AI, machine learning, and big data analytics to provide personalized and efficient customer experiences. Ownership and accountability present yet another problem. These technologies have vastly improved the efficiency and effectiveness of customer service operations.

Customer Experience 124

Customer Experience Customer Service Interactive Voice Response Chatbots 124

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 65

Analytics Management Accountability Engineering 65

DMG Consulting

OCTOBER 12, 2022

Question: What’s the difference between real-time guidance and next-best-action recommendations in interaction analytics solutions? The real-time information collected while the customer is on the line can be aggregated and compared with business rules or AI-based predictive analytics models/algorithms.

Analytics 48

Analytics Scripts CRM Quality management 48

Help Scout

JULY 13, 2021

Teach them to read analytically. Bot of America In what was initially presented as friendly, human social media service, but later revealed to be another bamboozled bot, Bank of America repeatedly sent generic “helpful” Twitter replies to an artist protesting the bank’s behavior. Reward the application of common sense.

Customer Service 137

Customer Service Scripts Chatbots Airlines 137

AWS Machine Learning

JULY 17, 2024

Create the Amazon Q Business application, the data source, and required components using deployment scripts. Navigate to the repository directory and run the deployment script, providing the required inputs when prompted. The deployment steps are fully automated using a shell script. Test the solution through chat.

Scripts 103

Scripts APIs Enterprise Accountability 103

AWS Machine Learning

APRIL 26, 2024

user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly. If your file uses different column names, you'll need to adjust the script accordingly. Let's break it down: 1.

Transportation 109

Transportation Scripts Accountability Benchmark 109

AWS Machine Learning

JUNE 16, 2023

SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions. Not all drivers present the same risk profile. These scripts were all run manually when new data arrived into their environment for training.

Scripts 82

Scripts Engineering Accountability Consulting 82

AWS Machine Learning

JULY 25, 2024

Streamline content creation – Amazon Q can assist in generating drafts, outlines, and even complete content pieces (such as reports, articles, or presentations) by drawing on the knowledge and data stored in SharePoint. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+.

Scripts 91

Scripts APIs Engineering Enterprise 91

aircall

NOVEMBER 18, 2016

Increasingly, consumers expect the businesses they patron to be present on several channels, and to offer consistent, qualified service on all of them. Contact centers often work using customized scripts for every customer interaction. Direct Website Interface. Real-time reporting. Information Gathering (leads, feedback, etc).

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

AWS Machine Learning

DECEMBER 18, 2023

The absence of real-time forecasts in various industries presents pressing business challenges that can significantly impact decision-making and operational efficiency. With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data.

Finance 113

Finance APIs Analytics Big data 113

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 80

Scripts Engineering APIs Consulting 80

AWS Machine Learning

FEBRUARY 15, 2023

S3Uploader.upload( local_path=local_path, desired_s3_uri=base_uri, ) Define the data processing script and processing step Here, we provide a Python script to do data processing on the custom datasets, and curate the training, validation, and test splits to be used for model fine tuning. sm_client = boto3.client("sagemaker")

Scripts 93

Scripts APIs Engineering Enterprise 93

Tethr

FEBRUARY 14, 2019

Unlike most companies who try to tighten their control of the frontline (through scripting, “screen pops,” etc.), low-effort companies know that you can’t script your way to victory in this new world. At Tethr, it’s our team of speech analytics experts that teach our clients how to shape their data in order to surface insight.

Customer Experience 84

Customer Experience Scripts Engineering Customer effort 84

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. This is a new capability that makes it super easy to run analytics in the cloud with high performance at any scale.

APIs 111

APIs Engineering Analytics Scripts 111

AWS Machine Learning

JANUARY 30, 2024

In this post, we present a solution that uses multimodal FMs such as the Amazon Titan Multimodal Embeddings model and LLaVA 1.5 We have presented one approach here and will follow up with an alternate approach in the second post of this three-part series. script with llava_inference.py , and create a model.tar.gz The model.tar.gz

Scripts 108

Scripts Enterprise Analytics APIs 108

Integrity Solutions

FEBRUARY 1, 2024

We’ve seen what happens when salespeople fall into the trap of a sales process that’s built around winners and losers, of following a script to push people into a deal and turning the heat up to hit those numbers, even if the behaviors required of you conflict with who you are and what you value.

Sales 99

Sales Coaching Scripts B2B 99

AWS Machine Learning

JANUARY 6, 2023

OpenSearch Service is a fully managed service that makes it easy for you to perform interactive log analytics, real-time application monitoring, website search, and more. OpenSearch is an open source, distributed search and analytics suite derived from Elasticsearch. Solution overview. The S3 path to the movie node file.

Entertainment 85

Entertainment APIs Scripts Analytics 85

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Monitoring (data drift) – The data drift branch runs whenever there is a payload present.

Management 119

Management APIs Engineering Government 119

Monet Software

SEPTEMBER 10, 2020

Flexible, integrated scorecards and robust analytics make it easier to determine where empathy may be failing. The empathetic response, on the other hand, might be to relieve that distress by calmly presenting a solution, such as a refund. Loosen the Script. And there are even ways to handle unavoidably scripted language.

Call Center 71

Call Center Personalization Scripts Morale 71

CallSource Insights

FEBRUARY 14, 2019

With dynamic number insertion, which only needs one line of script to be installed on your website, you can follow the complete customer journey, online to offline. As far as the standard, basic level of call tracking without any additional analytics, call tracking can’t get any more straight-forward and reliable.

Advertising 78

Advertising Analytics Scripts Metrics 78

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

JivoChat

JANUARY 31, 2023

You will learn how to work with text files, obtain real-time information from an API with a simple script, and create pie, bar, line, area, histogram, scatter, regression, and combo charts. The course will give practical exercises and present real-world ecommerce use cases. Workload: 20.5

Analytics 75

Analytics APIs Big data Scripts 75