Analytics Quality management Technical Support 
TeleDirect
FEBRUARY 3, 2025
Crisis Management: Rapidly deploy additional agents during emergencies, ensuring uninterrupted customer service. Cost Savings Without Compromising Quality Managing an in-house call center comes with significant expenses, including salaries, benefits, office space, and training costs. Managing user onboarding and troubleshooting.
Serenova
JULY 21, 2020
CxEngage Video is built atop Lifesize’s industry-leading HD cloud video conferencing service , and crisp, flawless quality is absolutely imperative when handling telehealth, insurance claim or highly technical support calls, for example. Agent Engagement and Analytics Continuity.
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Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support.
DMG Consulting
OCTOBER 6, 2023
Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.
NobelBiz
JUNE 4, 2024
A customer service call center is a dedicated facility or a decentralized network of agents tasked with managing customer interactions through various communication channels such as phone, email, chat, and social media. Agent Training Proper training is essential for your call center agents to provide exceptional customer service.
Serenova
JULY 21, 2020
Crisp, flawless quality is absolutely imperative when handling telehealth, insurance claim or highly technical support calls, for example, and CxEngage Video delivers this without the need for specialized equipment. Agent Engagement and Analytics Continuity.
Balto
JANUARY 30, 2025
RingCentral Unified communications & omnichannel support $20 $35/user/month 4.5 Calabrio Workforce optimization & quality management Custom pricing 4.3 OttoQA Automated quality assurance Custom pricing 4.4 Convoso Outbound call centers & lead management Custom pricing 4.6 out of 5 on G2.
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