TeleDirect

DECEMBER 24, 2024

AI-Powered Hyper-Personalization What It Means: Hyper-personalization involves using artificial intelligence (AI) and advanced analytics to deliver uniquely tailored experiences to each customer. AI Advancements: Machine learning and predictive analytics make it easier to understand customer behavior and anticipate needs.

Customer Service 62

Customer Service Analytics Airlines CRM 62

ChurnZero

FEBRUARY 7, 2025

Many companies rely on customer relationship management (CRM) systems to handle sales pipelines and track customer interactions. While CRM tools are indispensable for managing sales, theyre not always designed with customer success in mind. CS teams need specialized tools that give them deeper insights and predictive analytics.

CRM 59

CRM Upselling Best practices Analytics 59

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance Best practices 40

Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 114

Analytics Feedback Metrics Customer Experience 114

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

Calabrio

FEBRUARY 14, 2025

They provide the flexibility to adjust resources as needed while maintaining high service quality through built-in analytics, AI-driven routing, and omnichannel capabilities. It doesnt have to be a hard sell, but highlighting potential sales opportunities for your agents could have a big impact on your contact center ROI.

Contact Center 52

Contact Center Average Handle Time Upselling Coaching 52

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government Metrics APIs 93

ChurnZero

MARCH 14, 2025

And, on the flip side, what value does customer success bring to their sales counterparts as part of the broader go-to-market team? Will CSMs struggle to maintain a customer-first mindset and spend all their time on upsells, rather than learning about their big picture goals and helping them navigate the path to get there?

Upselling 52

Upselling Sales Customer retention Consulting 52

CCNG

JULY 3, 2024

This is where CX analytics plays a vital role. By analyzing and interpreting customer data, CX analytics delivers factual insights that allow companies to personalize their support services – they become better equipped to address customer needs and pain points.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams. Let’s look at task management.

CRM 96

CRM Sales Accountability Analytics 96

Tethr

MARCH 22, 2021

This material originally appeared as part of our Learning Series podcast on B2C sales. Welcome to the Tethr Learning Series, The four “D’s” of better B2C sales performance. In this study, we built a predictive sales model, where we looked at B2C sales performance, specifically in inbound sales conversations.

B2C 106

B2C Sales Inbound sales Upselling 106

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells.

B2B 85

B2B Sales CRM Enterprise 85

TMP Direct

OCTOBER 22, 2024

Leveraging advanced technologies like artificial intelligence (AI) and chatbots allows businesses to not only meet but exceed customer expectations, ultimately boosting sales and fostering long-term loyalty. Conversely, negative experiences can lead to cart abandonment, lost sales, customer churn, and damage to your reputation.

Chatbots 52

Chatbots Upselling Sales Analytics 52

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

Totango

FEBRUARY 12, 2025

Maintain predictable retention metrics while identifying cross-sell or upsell opportunities. Leverage predictive analytics: Use technology to forecast risks before they escalate. For enterprises, improving customer health requires balancing three core priorities: Address regional or departmental variations in customer engagement.

Enterprise 62

Enterprise Metrics Accountability Construction 62

ProProfs Blog

DECEMBER 4, 2020

In fact, employees who are engaged more are likely to improve customer relationships, with a resulting 20% increase in sales. The marketing team can do thorough audience research using tools like Google Analytics and social media analytics to compile data on existing customers and social audience such as: Age. Challenges.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

Callminer

JUNE 3, 2019

That’s because even before these employees decide to pull the plug, their lack of engagement leads to reduced sales, subpar customer service, and more. Speech analytics technology leaves no room for guessing. The solution: You guessed it, speech analytics. So, what’s leading to this growing problem?

Best practices 140

Best practices Average Handle Time Coaching Analytics 140

TeamSupport

DECEMBER 7, 2020

On the other hand, when 70% or more of revenue comes from existing customers 1 , you must pay close attention to indicators that a customer might be increasing seats or adding user groups to ensure you don’t miss a valuable upsell opportunity. The system will alert the appropriate sales rep so they can take immediate action.

Customer Support 98

Customer Support Upselling B2B Sales 98

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Successful call centers use analytics to help aid, streamline and maximize customer service and sales needs…”. Customer sales enquiries.

Call Center 182

Call Center Analytics First call resolution Metrics 182

TechSee

SEPTEMBER 24, 2019

When Sales renews a service contract, Marketing must be made aware of the transaction so their messaging can be tailored appropriately. If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed. If Sam was a VIP once, he should be a VIP next time too.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

Talkdesk

DECEMBER 10, 2020

84% of CX leaders are seeing an increase in demand for contact center customer data and analytics. Extending beyond traditional problem resolution, agents are re-skilling to drive cross-selling and upselling opportunities, driving a new source of active revenue. Expanding from productivity to production.

Contact Center 135

Contact Center Upselling Cloud contact Analytics 135

ChurnZero

NOVEMBER 26, 2024

Key performance indicators (KPIs) / objectives and key results (OKRs) they will be evaluated on, such as adoption, retention, upsell or cross sell, customer success qualified leads. Monitor account health, identify upsell opportunities, and collaborate with cross-functional teams to deliver exceptional customer experiences.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Cincom

FEBRUARY 25, 2025

Lets be honest, sales can be tough! That is where the CPQ (Configure, Price, Quote) solution comes in, helping sales teams streamline the sales process and make it more efficient and systematic. Thats where CPQ analytics steps in. What is CPQ Analytics?

Analytics 40

Analytics Sales Metrics Upselling 40

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. Cross-sell & Upsell, but first, answer the query. One of the good upselling models could be to offer the try something for free (limited time). Here comes a good upselling option. When can you upsell/cross-sell?

Sales 69

Sales Customer Service Upselling CRM 69

ChurnZero

MARCH 24, 2025

A CRM is a great tool for sales operations, but it falls short for customer success needs. Built to support a linear sales process, a CRM doesnt support a dynamic customer journey in which onboarding, product adoption, and the renewal process fluctuate. Upsell opportunities. 1: You notice your CRM holding your team back.

Technology 52

Technology CRM Engineering Finance 52

CSM Magazine

MARCH 24, 2022

For retail business, the customer journey extends far beyond the initial sales engagement. As customers are taking more control of their own service requests through customer portals, retailers can use the opportunity to engage in sales opportunities.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Totango

AUGUST 9, 2022

This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. Ideal profile fit: such as using a scoring system to rate marketing and sales prospects based on an inclination to buy.

Best practices 106

Best practices B2B Journey mapping Upselling 106

Answer Dash

APRIL 5, 2020

Analytics and reports can enable agents to upsell and pass on the information to sales. Digital conversations have helped both the Marketing and Sales departments track and target customers who may be interested in offers available to them. They need to have a “sales” culture and know they can go beyond simple assistance.

Sales 63

Sales Customer Service Upselling CRM 63

Totango

AUGUST 16, 2022

Identifying customers in the market for upsell offers and referral invitations. Highly active customers and satisfied users may be open to renewing and purchasing upgrades or additional upsell products. Hubspot provides CRM features for use across organizations, including marketing, sales, customer service and operational teams.

Customer retention 106

Customer retention Upselling CRM SaaS 106

aircall

FEBRUARY 17, 2021

But when you put in the time and effort for sales strategy planning, the sky’s the limit as to how much you can achieve. . With some help from technology and a little thoughtful planning, you can create a sales strategy plan that helps your sales team reach their targets, week after week. A structure for your sales team.

Sales 62

Sales call center software Best practices Call Center 62

ShepHyken

JULY 1, 2022

Grow revenues & increase sales through upselling & cross-selling . Providing the right data and giving the insights and recommendations needed to deliver using an AI-based solution that leverages video analytics. Optimized marketing effectiveness across engagement points .

Airlines 196

Airlines Upselling Customer Experience Chatbots 196

OctopusTech

JULY 31, 2023

Enter live chat outsourcing, a smart method that is gaining hold among firms looking to increase their online sales and improve customer perception. So, let’s get started and uncover the secrets to increasing your online sales with the help of live chat outsourcing. What Is The Meaning Of Live Chat Outsourcing?

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

ProProfs Blog

AUGUST 14, 2020

While Google Analytics can help you access such data once collected over a certain time period, live chat gives you insight on real-time customer behavior. More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales.

B2B 174

B2B Analytics Education Feedback 174

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

TechSee

APRIL 10, 2018

These new practices rely heavily on technology and its proper integration and implementation, from data handling and advanced analytics to process adjustments, training and more. Technology sales is a higher margin business than human labor. Engage with new high margin revenue streams. all direct revenue generators.

Call Center 139

Call Center Technology outsourcing Self service 139

Quality Contact Solutions

MARCH 25, 2021

During her expansive career, Langenberg has used her expertise in project management, process improvement, quality, and analytics to identify, develop and implement changes that have transformed operations. Langenberg skillfully creates implementation plans that set her clients up for success from the start.

Telemarketing 98

Telemarketing outsourcing Management B2C 98