Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. Reporting and analytics. You may be beneficial from the HoduCC customer contact center in many other ways. WebRTC connect.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Ian Jacobs

MAY 12, 2015

Generation Y--a generation raised entirely in a technology-driven world. Predictive analytics. Social media. contact centers. social customer service. Do you hear that swooshing sound of a tweet being sent in the middle of a Google Hangout? It's faint, but strong, and it means they're coming. Millennials.

Social media contact 89

Social media contact Customer Service Government Analytics 89

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Calabrio

APRIL 12, 2021

Aaron Jacobs is Director of Workforce Optimization & Analytics for GE Appliances, which is one of the largest appliance companies in the U.S. The technology in place includes Calabrio ONE, AWS Connect and Salesforce.

Social media contact 59

Social media contact contact center workforce Contact Center Call Center 59

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Feedback 78

Feedback Consulting Consulting Enterprise 78

3CLogic

MARCH 12, 2021

Customer experience (CX) is the sum of all interactions a customer has with an organization, whether that be when they use the product or service, when they email the help desk for support, or when they come across the company on social media. Monitor Call Quality with Reporting and Analytics.

Contact Center 52

Contact Center Customer Experience Social media contact Call Center 52

Avaya

APRIL 9, 2019

Technology continues to advance and plays a huge role in fan engagement and making sports a thriving business. It also requires venues to partner with the right technology provider to ensrue the digital fan experience is safe and secure. This spans sports, media, fan transactions, betting and more.

Entertainment 51

Entertainment Social media contact Contact Center Wait times 51