AWS Machine Learning

MARCH 19, 2025

With a comprehensive suite of telecommunications applications serving customers globally, they needed an approach that would allow them to incorporate LLMs across their portfoliofrom AI assistants to speech recognitionwithout compromising performance or increasing operational complexity.

Healthcare 120

Healthcare Enterprise APIs Transportation 120

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. Why is machine learning important to Vodafone?

Telecommunications 125

Telecommunications Engineering Chatbots CRM 125

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Analytics 88

Analytics Banking Feedback Surveys 88

AWS Machine Learning

MAY 8, 2024

The telecommunications industry is more competitive than ever before. Dialog Axiata runs some of their business-critical telecom workloads on AWS, including Charging Gateway, Payment Gateway, Campaign Management System, SuperApp, and various analytics tasks. million subscribers, which amounts to 57% of the Sri Lankan mobile market.

Telecommunications 117

Telecommunications Analytics Engineering Entertainment 117

ShepHyken

JUNE 5, 2017

All Business) Here are four premium performance measurement tools that integrate especially well with Google Analytics, giving you the power to take action and make meaningful business improvements quickly. Customer Experience Is Everything: Three Steps to Make Yours Unforgettable by Zac Johnson.

Airlines 185

Airlines Customer Service B2B B2C 185

PeopleMetrics

JULY 31, 2018

Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Then text analytics organizes all topics in a visual display, often in the form of a word cloud. Still need convincing?

Analytics 79

Analytics Telecommunications Wireless Feedback 79

Hodusoft

AUGUST 15, 2022

IP PBX System: Robust and Reliable Business Telecommunication Solution. Office telecommunication system plays a crucial role in driving efficiency and productivity in the workplace. IP PBX system has come to the front row as the solution for office telecommunication. Today 97% of people want to work remotely.

Telecommunications 52

Telecommunications voip CRM Sales 52

Hodusoft

AUGUST 15, 2022

IP PBX System: Robust and Reliable Business Telecommunication Solution. Office telecommunication system plays a crucial role in driving efficiency and productivity in the workplace. IP PBX system has come to the front row as the solution for office telecommunication. Today 97% of people want to work remotely.

Telecommunications 52

Telecommunications voip CRM Sales 52

TeleDirect

MARCH 14, 2025

Performance Monitoring and Reporting A reliable 24/7 call center should offer: Real-time analytics to track customer interactions. A: Industries such as e-commerce, healthcare, finance, telecommunications, travel, and IT rely heavily on 24/7 customer support. Service level agreements (SLAs) to measure performance.

call center solutions 62

call center solutions Call Center Multi-channel support Abandon rate 62

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Customer analytics and insight tools predict customer behavior, enabling providers to strategize the best tactics to improve retention rates. Advanced technologies.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

Win the Customer

DECEMBER 23, 2024

Example: A telecommunications company could deploy a voice assistant that can help customers troubleshoot network issues, understand their billing statements, and even make changes to their service plans through voice commands.

Personalization 59

Personalization Customer Service Telecommunications Chatbots 59

Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. Today, we’ll explore the cutting-edge techniques and strategies at the intersection of big data analytics and call center operations. Understanding big data analytics in call centers First off, what is big data analytics?

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

VirtualPBX

FEBRUARY 1, 2024

In the rapidly advancing era of high-speed internet, fiber optics, and cutting-edge telecommunications technologies, it’s easy to overlook the humble yet remarkably resilient POTS line. These features empower businesses to enhance their communication capabilities and provide a seamless experience for customers and employees alike.

Telecommunications 105

Telecommunications voip Technology Analytics 105

Outsource Consultants

FEBRUARY 24, 2025

Cutting-Edge Tech for Seamless Operations Tijuanas nearshore call centers leverage AI-driven analytics, automation, and cloud-based tools to improve efficiency. Cybersecurity and data analytics are the top outsourcing priorities. This tech-driven approach ensures: Faster resolution times. Seamless omnichannel support.

outsourcing 67

outsourcing Call Center Consulting Consulting 67

AWS Machine Learning

JANUARY 28, 2025

SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process. He holds a PhD in Telecommunications Engineering and has experience in software engineering. We specifically focus on SageMaker with MLflow.

Management 99

Management APIs Engineering Metrics 99

The Northridge Group

MARCH 21, 2022

Authored by Daniel Fenton , Director, Enterprise Accounts and Molly Clark , Senior Director, Operational Analytics. The Cellular Telecommunications Industry Association (CTIA) reports that, in 2019, America’s wireless industry contributed $690.5 Leveraging data analytics to improve FCR rates is critical for achieving this objective.

Wireless 127

Wireless Contact Center Average Handle Time Analytics 127

NobelBiz

JANUARY 30, 2024

Call blocking is considered to be a significant challenge for businesses that are reliant on telecommunication. Initiated by both telecommunications carriers and end-users, call blocking is mostly aimed at preventing unsolicited or unwanted calls. Table of Contents What is Call Blocking?

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

PeopleMetrics

DECEMBER 1, 2021

Their secret sauce is creating high-value customer panels, ga thering regular feedback and applying proprietary qualitative and quantitative analytical techniques to distill what is most important. Together, we bring a combined VoC and research solution for these high-value audiences. CLV is a KPI everyone needs to track!).

B2C 118

B2C Telecommunications B2B Banking 118

HGS

OCTOBER 30, 2014

The main question is, how do companies ensure their service representatives have the level of knowledge necessary to resolve questions quickly, especially in businesses like technology and telecommunications where products and services are often complex?

Telecommunications 130

Telecommunications Airlines Self service CRM 130

TechSee

MARCH 7, 2023

She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Pointillist

MARCH 22, 2018

5 steps to find better upsell and cross-sell opportunities using journey analytics. 5 Steps to Find Better Upsell and Cross-sell Opportunities Using Journey Analytics. Use Predictive Analytics to Provide New Product Recommendations. In this post, I take a detailed look at: What is upsell and cross-sell? Are they the same?

Upselling 71

Upselling Analytics B2B B2C 71

Spearline

OCTOBER 21, 2021

Telecommunications problems Networks are complex. When things go wrong in the world of telecommunications they get investigated. Analytics support the root-cause analysis of issues. They’ve become more complicated as voice, video, and data compete for the same resources. Energized teams assemble like crime scene investigators.

Telecommunications 113

Telecommunications Benchmark Engineering Feedback 113

Callminer

FEBRUARY 21, 2018

A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. Some of these systems employ speech analytics to determine what is being said and the overall tone of the call. TechnologyAdvice.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Fonolo

FEBRUARY 21, 2023

And SIP trunking is super-flexible; it makes it easy for contact centers to add advanced features like speech analytics, Web Call-Backs (formerly Visual IVR), and conversation scheduling from third-party vendors. The Public Switched Telephone Network (PSTN) provides infrastructure and services for public telecommunication.

Interactive Voice Response 142

Interactive Voice Response voip Contact Center Telecommunications 142

TechSee

FEBRUARY 1, 2021

AI applications trending in the telecommunications industry use advanced algorithms to look for patterns within the data, enabling telecoms to both detect and predict network anomalies, and allowing operators to proactively fix problems before customers are negatively impacted. Predictive maintenance.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Spearline

MARCH 1, 2022

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Spearline is the leading network intelligence company in the telecommunications industry. New to Spearline?

Interactive Voice Response 111

Interactive Voice Response Telecommunications Call flow Banking 111

Spearline

NOVEMBER 11, 2021

Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. About us Spearline is the leading network intelligence company in the telecommunications industry. Please send us a brief message and we will be in touch with you shortly.

Telecommunications 98

Telecommunications Entertainment voip Enterprise 98

Spearline

MAY 10, 2021

As shown in Fig 1, from the data compiled by Call Centre Helper ’s 2020 Autumn whitepaper survey “ What Contact Centers Are Doing Right Now ”, a vast majority of contact center professionals (84.1%) believe that the take-up of speech analytics will also continue to grow over the next five to ten years.

Telecommunications 98

Telecommunications Contact Center Analytics Chatbots 98

Spearline

JUNE 13, 2019

Voice analytics promises to measure customer emotion in each call, differentiating between happy, frustrated and other customer moods. Voice analytics can also alert management to what is not being said. Spearline is the leading network intelligence company in the telecommunications industry.

Analytics 40

Analytics Telecommunications Big data Customer emotions 40

Quality Contact Solutions

MARCH 25, 2021

Langenberg ’ s experience spans more than twenty years in the telecommunications , o utsource telemarketing, and contact center industries.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Spearline

APRIL 29, 2021

As a primary contact, the CE Manager provides guidance on best practices, assists you with the reporting and analytics that identify issues and trends, and help you address key pain points. "Our Spearline is the telecommunication industry’s leading network intelligence company. CE Managers are at your service for any queries.

Management 95

Management Telecommunications Customer centricity Analytics 95

NobelBiz

AUGUST 23, 2022

Call centers that use a Speech Analytics system may detect these friction areas and take steps to improve their goods and services, customer journeys, and agents’ handling of consumer demands. In this article, we will try to outline everything there is to know about speech analytics. What is call center speech analytics?

Analytics 52

Analytics Call Center First call resolution Contact Center 52

Stratifyd

JUNE 13, 2019

O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. To learn more about how Stratifyd can help telecom companies dial into customer analytics, click here. I feel lost just trying to take a picture.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

Spearline

JANUARY 18, 2022

Managing multiple telco vendors Organizations, especially large multinationals and unified communication providers, tend to have complex telecommunications networks. Reporting and analytics Spearline’s Voice Assure In-country testing service is built on the premise that proactive management is always better than reactive management.

Management 98

Management Benchmark Telecommunications Analytics 98