Contact Center Pipeline

JULY 14, 2022

Analytics, namely the analysis of data such as through software tools to obtain meaningful and actionable insights, is central to the contact center. Understanding customers and contact center agents, and their interactions and experiences from this data via analytics, […].

Analytics 147

Analytics Contact Center Customer Experience 147

The Northridge Group

AUGUST 10, 2021

Taking a deeper dive by honing-in on the data that is readily available to you and investing in the right analytics practices can help you improve customer satisfaction, propel your business forward and take your customer experience from great to even greater. Leverage Contact Center Analytics. Let the Data do the Heavy Lifting.

Analytics 162

Analytics Interactive Voice Response Contact Center Coaching 162

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.

Advertising 130

Advertising APIs Education Analytics 130

Hodusoft

APRIL 21, 2025

WebRTC is what makes face-to-face video chat and conference possible. It plays a key role in agent and customer side operations as well as in analytics. AI-powered speech analytics and text analytics empower call centers to create custom responses or draft suitable messages.

Contact center software 98

Contact center software Contact Center Customer Service contact center solutions 98

Beyond Philosophy

SEPTEMBER 1, 2022

He’s posted many videos and written several excellent books on the topic, including The Myth of Experience. This video does an even better example of explaining the difference between the two. Therefore, applying a much more analytical framework incorporating science, slowing down, and using more data will have a better outcome.

Analytics 370

Analytics Consulting Consulting Personalization 370

ShepHyken

APRIL 30, 2021

Advanced live chat software also offers multiple functionalities like audio and video calling, co-browsing, screen sharing, etc. In 2021, you can gain an edge over the competition by introducing predictive analytics to analyze the user experience and close the customer feedback loop. .

Customer Service 375

Customer Service Chatbots Analytics Upselling 375

AWS Machine Learning

APRIL 3, 2025

Imagine a system where drones autonomously inspect critical infrastructure, capturing high-resolution video, analyzing potential defects with AI, and seamlessly integrating findings into business workflows. Computer vision algorithms analyze the video in real time. The following diagram outlines how different components interact.

APIs 116

APIs Telecommunications Enterprise Best practices 116

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

APIs 122

APIs Accountability Entertainment Construction 122

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries.

APIs 137

APIs Advertising Entertainment Metrics 137

MiaRec

APRIL 12, 2023

Are you considering adopting a Voice Analytics solution for your contact center but aren't sure how to get the biggest bang for your buck? If properly utilized, you can use Voice Analytics software to streamline Quality Assurance processes, improve customer journeys, and get the best ROI for your contact center.

Analytics 98

Analytics Contact Center Quality management Management 98

AWS Machine Learning

FEBRUARY 28, 2025

AI use cases include video analytics, market predictions, fraud detection, and natural language processing, all relying on models that analyze data efficiently. Customer challenge Our customer specializes in developing AI models for video intelligence solutions using YOLOv8 and the Ultralytics library.

Benchmark 110

Benchmark Best practices Engineering Technology 110

SharpenCX

OCTOBER 27, 2021

Contact center leaders turned to customer and agent analytics to catapult performance to new heights. Centricity turned to their customer and agent analytics to see what was really happening in their contact center and to keep employees on track. Centricity’s leadership team uses agent and customer analytics to make better decisions.

Analytics 128

Analytics Coaching Contact Center First call resolution 128

AWS Machine Learning

DECEMBER 4, 2024

SageMaker Unified Studio setup SageMaker Unified Studio is a browser-based web application where you can use all your data and tools for analytics and AI. Similarly, you can explore image and video models with the Image & video playground. With these resources ready, you can create your sales analytics application.

APIs 107

APIs Sales Surveys Analytics 107

Momentum Telecom

FEBRUARY 5, 2025

Thats where real-time call analytics can be a game-changer, unlocking valuable real-time insights from every call. Understand Teams is powerfulbut its only step one Microsoft Teams does an excellent job consolidating chat, video, and calls. Relying on the basic phone system functionality inside Microsoft Teams isnt enough today.

Analytics 52

Analytics Abandon Call Abandon rate Call Logging 52

Beyond Philosophy

JULY 13, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Convinced that they need only analytical data, they are happy to have an answer without understanding why it is the answer. The issue was the AI didn’t pinpoint why the customers were leaving. Then, we could test them.

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Beyond Philosophy

JUNE 4, 2020

In other words, there are far brighter people than me using analytical tools. Sutherland says that what used to kill video conferencing was that the least technological person determined the video conference’s quality. These people are looking at things in precisely the same way.

Consulting 390

Consulting Consulting Advertising Analytics 390

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. Computer Vision AI is the science of analyzing images and videos to understand their meaning and context.

Self service 207

Self service Chatbots Enterprise Customer centricity 207

CX Global Media

AUGUST 8, 2019

You can also learn more in the webinar 3 Common Questions Contact Centers Should NEVER ask about Speech Analytics. We have a lot of information videos and, white papers that explained what we’ve done for our customers. VIDEO] Why You Shouldn’t Hire Siri and Alexa in Your Contact Center – Click to Tweet. Please Share.

Contact Center 246

Contact Center Coaching Call Center Analytics 246

AWS Machine Learning

APRIL 10, 2025

For instance, as a marketing manager for a video-on-demand company, you might want to send personalized email messages tailored to each individual usertaking into account their demographic information, such as gender and age, and their viewing preferences. With this use case, Amazon Personalize automatically filters videos the user watched.

Personalization 104

Personalization APIs Advertising Accountability 104

CCNG

SEPTEMBER 11, 2024

Ranging from the intricacies of AI-driven personalization to the influential real-time analytical capabilities shaping proactive decision-making, these trends not only redefine operational structures but also signify a monumental shift in how contact centers engage with customers, aiming to provide unparalleled experiences.

Contact Center 195

Contact Center Technology CCNG First call resolution 195

Beyond Philosophy

JULY 7, 2015

Here is a short video that explains in more detail how this worked for the Norwich Group in the UK. Predictive analytics explains how some organizations hypothesize a future outcome based on existing patterns from data sets in the past. This awareness helps you understand how emotions drive a Customer’s behavior.

Customer centricity 284

Customer centricity Analytics Customer Experience Marketing 284

MiaRec

MARCH 30, 2024

To view the full demo and interview, please watch the video below: John also provides some examples of how MiaRec's solutions are enhancing agent training, customer satisfaction, retention, and compliance adherence. The conversation highlights how Generative AI can improve contact center operations as a whole.

Analytics 105

Analytics Contact Center Sales Technology 105

CSM Magazine

DECEMBER 3, 2024

4 Predictive Analytics Predictive analytics describes the type of analytics that uses consumer data to help businesses predict future buying trends. Apps such as Google BigQuery ML store data from customers and prospects while you create analytics design patterns. What about your social media followers and visitors?

Marketing 52

Marketing Chatbots Analytics Advertising 52

AWS Machine Learning

FEBRUARY 11, 2025

provides state-of-the-art video and image segmentation capabilities in a single model. is well suited for zero-shot object segmentation and accurate object detection based on simple prompts such as point coordinates and bounding boxes in a frame for video tracking and image masking. Meta SAM 2.1 Meta SAM 2.1 b64encode(f.read()).decode('utf-8')

Engineering 82

Engineering Construction Benchmark Healthcare 82

AWS Machine Learning

APRIL 4, 2024

Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. Challenges with channel video segmentation Our technology is based on artificial intelligence (AI) and specifically computer vision (CV), which allows us to track brand exposure and identify its location accurately.

Engineering 98

Engineering Advertising Enterprise Analytics 98

ShepHyken

MAY 7, 2021

Having in-app messaging can help you handle onboarding queries, quickly resolve queries, educate users about core features and give them access to self-help guides, video tutorials, FAQs, etc., Since the analytics and reports are visible across the organization, decisions are not isolated to siloed company divisions. .

Personalization 231

Personalization Customer Experience Chatbots Metrics 231

CX Accelerator

JUNE 8, 2020

That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Conduct ethnographic testing. ,, This video response from ,, Ben Motteram , Principal at CXpert, provides a couple of unique ideas for listening to the voice of the customer. Make no mistake.

Surveys 345

Surveys Contact Center Consulting Consulting 345

AWS Machine Learning

APRIL 24, 2025

This helps the search be more resilient to phrasing variations and to accept multimodal inputs such as text, image, audio, and video. To learn more about semantic search and how Amazon Prime Video uses it to help customers find their favorite content, see Amazon Prime Video advances search for sports using Amazon OpenSearch Service.

Engineering 107

Engineering APIs Enterprise Accountability 107

TechSee

DECEMBER 11, 2018

True omni-channel experience: Many of today’s companies recognize that customers want to contact an enterprise from anywhere at any time and from any device and platform—web, voice, chat, messaging, social media, video and email—and therefore support multiple channels of customer engagement.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

TechSee

APRIL 2, 2019

From speech recognition and voice analytics to neuro-linguistic programming, they seek to solve customer’s problems by telling them what to do. Live video calls through which contact center agents assist customers with their issues is the perfect environment for computer vision to demonstrate its worth. Object Recognition.

Contact Center 174

Contact Center Average Handle Time B2C B2B 174

ShepHyken

FEBRUARY 20, 2024

Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine.

Customer retention 209

Customer retention Analytics Customer Experience Customer Service 209

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

JANUARY 20, 2025

Instant communication, visual options (images, videos), and the ability to respond anytime, anywhere, make it one of the most customer-friendly channels available today. Track performance: A shared platform typically offers analytics, so you can measure response rates and ensure service improvements.

Customer Service 52

Customer Service Metrics Accountability Analytics 52