OctopusTech
JULY 25, 2024
Videos are becoming an increasingly important part of SEO marketing strategies. Incorporating videos into your content strategy can help boost your site’s search rankings, increase user engagement, and add another dimension to your online marketing. Here are some of the key roles videos play in SEO.
AWS Machine Learning
OCTOBER 29, 2024
Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. This post provides guidance on how you can create a video insights and summarization engine using AWS AI/ML services.
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AWS Machine Learning
MAY 30, 2024
Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.
Contact Center Pipeline
JULY 14, 2022
Analytics, namely the analysis of data such as through software tools to obtain meaningful and actionable insights, is central to the contact center. Understanding customers and contact center agents, and their interactions and experiences from this data via analytics, […].
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
CSM Magazine
OCTOBER 31, 2024
Ramping up your customer service game is easy with training videos – they provide the perfect toolbox for your team to consistently impress customers. Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Clear goals will guide the content and structure of your videos.
OctopusTech
NOVEMBER 11, 2024
Using data analytics allows you to identify trends and opportunities that enhance conversion rates, converting more visitors into paying customers. The Role of Data Analytics in E-Commerce You can’t improve what you don’t track —plain and simple. Include videos, quizzes, or product demos. Add multimedia. Enhance user experience.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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