ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. Have you ever gone down a rabbit hole of suggested videos on YouTube? These are common examples of sites using predictive analytics catering to individual customer preferences. Final Thoughts.

Analytics 168

Analytics Upselling Banking CRM 168

Contact Center Pipeline

JULY 14, 2022

Analytics, namely the analysis of data such as through software tools to obtain meaningful and actionable insights, is central to the contact center. Understanding customers and contact center agents, and their interactions and experiences from this data via analytics, […].

Analytics 147

Analytics Contact Center Customer Experience 147

The Northridge Group

AUGUST 10, 2021

Taking a deeper dive by honing-in on the data that is readily available to you and investing in the right analytics practices can help you improve customer satisfaction, propel your business forward and take your customer experience from great to even greater. Leverage Contact Center Analytics. Let the Data do the Heavy Lifting.

Analytics 162

Analytics Interactive Voice Response Contact Center Coaching 162

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.

Advertising 130

Advertising APIs Education Analytics 130

Beyond Philosophy

SEPTEMBER 1, 2022

He’s posted many videos and written several excellent books on the topic, including The Myth of Experience. This video does an even better example of explaining the difference between the two. Therefore, applying a much more analytical framework incorporating science, slowing down, and using more data will have a better outcome.

Analytics 370

Analytics Consulting Consulting Personalization 370

ShepHyken

APRIL 30, 2021

Advanced live chat software also offers multiple functionalities like audio and video calling, co-browsing, screen sharing, etc. In 2021, you can gain an edge over the competition by introducing predictive analytics to analyze the user experience and close the customer feedback loop. .

Customer Service 371

Customer Service Chatbots Analytics Upselling 371

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries.

APIs 132

APIs Advertising Entertainment Metrics 132

AWS Machine Learning

FEBRUARY 28, 2025

AI use cases include video analytics, market predictions, fraud detection, and natural language processing, all relying on models that analyze data efficiently. Customer challenge Our customer specializes in developing AI models for video intelligence solutions using YOLOv8 and the Ultralytics library.

Benchmark 100

Benchmark Best practices Engineering Technology 100

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

APIs 113

APIs Accountability Entertainment Construction 113

MiaRec

APRIL 12, 2023

Are you considering adopting a Voice Analytics solution for your contact center but aren't sure how to get the biggest bang for your buck? If properly utilized, you can use Voice Analytics software to streamline Quality Assurance processes, improve customer journeys, and get the best ROI for your contact center.

Analytics 98

Analytics Contact Center Quality management Management 98

SharpenCX

OCTOBER 27, 2021

Contact center leaders turned to customer and agent analytics to catapult performance to new heights. Centricity turned to their customer and agent analytics to see what was really happening in their contact center and to keep employees on track. Centricity’s leadership team uses agent and customer analytics to make better decisions.

Analytics 128

Analytics Coaching Contact Center First call resolution 128

Beyond Philosophy

APRIL 15, 2015

Consider this hilarious video from Benihana: What about this video regarding the “new assistant” for the KLM Lost and Found service: Man’s (and forgetful man’s especially) best friend indeed! Zhecho’s expertise inludes Customer behavior analytics, Customer loyalty, complaints management, and journey mapping.

Journey mapping 310

Journey mapping Consulting Consulting Airlines 310

Momentum Telecom

FEBRUARY 5, 2025

Thats where real-time call analytics can be a game-changer, unlocking valuable real-time insights from every call. Understand Teams is powerfulbut its only step one Microsoft Teams does an excellent job consolidating chat, video, and calls. Relying on the basic phone system functionality inside Microsoft Teams isnt enough today.

Analytics 52

Analytics Abandon Call Abandon rate Call Logging 52

Beyond Philosophy

JULY 13, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Convinced that they need only analytical data, they are happy to have an answer without understanding why it is the answer. The issue was the AI didn’t pinpoint why the customers were leaving. Then, we could test them.

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Beyond Philosophy

JUNE 4, 2020

In other words, there are far brighter people than me using analytical tools. Sutherland says that what used to kill video conferencing was that the least technological person determined the video conference’s quality. These people are looking at things in precisely the same way.

Consulting 390

Consulting Consulting Advertising Analytics 390

MiaRec

MARCH 30, 2024

To view the full demo and interview, please watch the video below: John also provides some examples of how MiaRec's solutions are enhancing agent training, customer satisfaction, retention, and compliance adherence. The conversation highlights how Generative AI can improve contact center operations as a whole.

Analytics 105

Analytics Contact Center Sales Technology 105

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. Computer Vision AI is the science of analyzing images and videos to understand their meaning and context.

Self service 207

Self service Chatbots Enterprise Customer centricity 207

CX Global Media

AUGUST 8, 2019

You can also learn more in the webinar 3 Common Questions Contact Centers Should NEVER ask about Speech Analytics. We have a lot of information videos and, white papers that explained what we’ve done for our customers. VIDEO] Why You Shouldn’t Hire Siri and Alexa in Your Contact Center – Click to Tweet. Please Share.

Contact Center 246

Contact Center Coaching Call Center Analytics 246

CCNG

SEPTEMBER 11, 2024

Ranging from the intricacies of AI-driven personalization to the influential real-time analytical capabilities shaping proactive decision-making, these trends not only redefine operational structures but also signify a monumental shift in how contact centers engage with customers, aiming to provide unparalleled experiences.

Contact Center 195

Contact Center Technology CCNG First call resolution 195

AWS Machine Learning

APRIL 4, 2024

Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. Challenges with channel video segmentation Our technology is based on artificial intelligence (AI) and specifically computer vision (CV), which allows us to track brand exposure and identify its location accurately.

Engineering 96

Engineering Advertising Enterprise Analytics 96

CSM Magazine

DECEMBER 3, 2024

4 Predictive Analytics Predictive analytics describes the type of analytics that uses consumer data to help businesses predict future buying trends. Apps such as Google BigQuery ML store data from customers and prospects while you create analytics design patterns. What about your social media followers and visitors?

Marketing 52

Marketing Chatbots Analytics Advertising 52

AWS Machine Learning

FEBRUARY 11, 2025

provides state-of-the-art video and image segmentation capabilities in a single model. is well suited for zero-shot object segmentation and accurate object detection based on simple prompts such as point coordinates and bounding boxes in a frame for video tracking and image masking. Meta SAM 2.1 Meta SAM 2.1 b64encode(f.read()).decode('utf-8')

Engineering 81

Engineering Construction Benchmark Healthcare 81

ShepHyken

MAY 7, 2021

Having in-app messaging can help you handle onboarding queries, quickly resolve queries, educate users about core features and give them access to self-help guides, video tutorials, FAQs, etc., Since the analytics and reports are visible across the organization, decisions are not isolated to siloed company divisions. .

Personalization 227

Personalization Customer Experience Chatbots Metrics 227

CX Accelerator

JUNE 8, 2020

That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Conduct ethnographic testing. ,, This video response from ,, Ben Motteram , Principal at CXpert, provides a couple of unique ideas for listening to the voice of the customer. Make no mistake.

Surveys 345

Surveys Contact Center Consulting Consulting 345

ShepHyken

JUNE 2, 2017

Below are a few great examples of organizations that have completely re-architected the way they think about and interact with customers – and produced a sustainable ROI as a result: The Royal Bank of Scotland integrated their customer data into an always-on customer brain (video).

Wireless 189

Wireless Banking Analytics Call Center 189

TechSee

DECEMBER 11, 2018

True omni-channel experience: Many of today’s companies recognize that customers want to contact an enterprise from anywhere at any time and from any device and platform—web, voice, chat, messaging, social media, video and email—and therefore support multiple channels of customer engagement.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

TechSee

APRIL 2, 2019

From speech recognition and voice analytics to neuro-linguistic programming, they seek to solve customer’s problems by telling them what to do. Live video calls through which contact center agents assist customers with their issues is the perfect environment for computer vision to demonstrate its worth. Object Recognition.

Contact Center 174

Contact Center Average Handle Time B2C B2B 174

ShepHyken

FEBRUARY 20, 2024

Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine.

Customer retention 206

Customer retention Analytics Customer Experience Customer Service 206

CSM Magazine

JANUARY 20, 2025

Instant communication, visual options (images, videos), and the ability to respond anytime, anywhere, make it one of the most customer-friendly channels available today. Track performance: A shared platform typically offers analytics, so you can measure response rates and ensure service improvements.

Customer Service 52

Customer Service Metrics Accountability Analytics 52

ShepHyken

NOVEMBER 29, 2019

The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. More brand recognition, more leads, and more customers. . Customer engagement isn’t just limited to remote experiences.

Technology 265

Technology Customer Experience Complaint resolution Gamification 265

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. Assistant: Alternatively, we invite you to explore Amazon Transcribe Call Analytics generative call summarization for an out-of-the-box solution that integrates directly with Amazon Transcribe.

Engineering 116

Engineering Accountability Best practices Analytics 116

TechSee

DECEMBER 21, 2020

They can quickly and easily establish visual communication to transmit images and video of products and shelves. Taking vision to the next level with Visual Augmented Analytics. You can gain valuable insights with visual augmented analytics from compiled images, for smart business decisions. It can also tell a bigger picture.

Management 152

Management Real estate Self service Analytics 152

HGS

JULY 12, 2017

This solution has built-in analytics that identifies the top call drivers, enabling HGS to create how-to videos and improve the FAQs to better support customer inquiries. HGS was also recognized for a showcase self-service solution, designed to empower consumers to find the answers to their questions easily.

outsourcing 187

outsourcing contact center associations Self service industry standards 187