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Analytics

Workload forecasts

What is Call Center Forecasting and How Can You Use It

NobelBiz

DECEMBER 3, 2024

Factors That Can Impact Forecasting Accuracy Historical Data Quality High-quality historical data is the backbone of accurate forecasting. Regular data audits and integration of comprehensive analytics tools help maintain data integrity. Proactive adjustments to forecasting models are essential to accommodate these changes.

Call Center

Call Center Workload forecasts Average Handle Time Contact Center

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. This helps with the second part of the equation, which is scheduling for the appropriate number of agents for the expected workload.

Call Center

Call Center Schedule adherence call center workforce Management

What is Call Center Forecasting and How Can You Use It

Workforce Management for Call Centers: What You Need to Know

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